Hey rixi,
Try going to WordPress Dashboard > Settings > General > Site Icon and add your icon:

Best regards,
Mike

Hey Madison,
Your Milestone Content has a lot of strange classes, css styles, spans, & divs
Please view the Milestone Content using the Code tab

This looks excessive for the simple text in the field, I assume that you copied the text from somewhere and the page code was added when you pasted. You may have unclosed tags breaking the milestone layout.
Try building again with only plain text, if you want to copy the text from the frontend of your page, first paste into a plain text editor like notepad, notepad++, or vscode then copy the plain text again and paste into the milestone content field.

Best regards,
Mike

Hey tchamp77,
Your product grid Pagination is set to 20 items

Try choosing a different number or All

Best regards,
Mike

Hi,

Thank you for the update.

To check your theme version, go to Appearance > Themes and click the Enfold theme thumbnail. The version number should appear there. Please make sure you are on the latest version (7.1.4).

Looks like your site has two-factor authentication enabled — asking for a 9-digit code. Could you temporarily disable that so we can log in, or alternatively clone the site to a staging environment and share the staging URL and credentials instead?

Let us know once that’s done and we’ll investigate further.

Best regards,
Ismael

Hi,
This is a sidebar widget:

You can remove the widget shortcode or use this css to hide it:

.single-product .sidebar #block-7 {
	display: none;
} 

Let us know if this helps, if you have any further questions please open a new thread and we will try to help, we ask that each thread stays on one topic to be easier for everyone.

Best regards,
Mike

Hi,

Thank you for the update.

When you insert an image from the Media Library as background for a Color Section, make sure you select “Full Size” from the size dropdown before inserting it. The default selection is often a smaller cropped or resized version, which will appear soft or blurry when stretched to fill a full-width section.

Please give that a try and let us know if the image looks sharper after switching to full size.

Best regards,
Ismael

Hi,
We have seen a couple of claims from COPYTRACK on behalf of genious2000de, the author of the image that you linked to. Who is claiming the same images that we own extended licenses for, by the user francesco83 from 2014
Perhaps these are the same person, we are not sure. Kriesi states that his extended license allows end users to use the images in the theme, but not outside the theme. Please see these threads.

This seems shady, perhaps your best course of action would be to follow Ismael’s advice and use a royalty-free image or create one with AI which can not have a claim against them. Double check your local laws though, we can not offer legal advice.
https://www.reuters.com/world/us/us-appeals-court-rejects-copyrights-ai-generated-art-lacking-human-creator-2025-03-18/
Hope that this helps.

Best regards,
Mike

Hi,

Thank you for the inquiry.

Regarding the logo shrinking on smaller screens and the burger menu/search icon overlapping, you can add the following css to Enfold > General Styling > Quick CSS field:

@media only screen and (max-width: 1290px) {
  .responsive #top .logo img {
    max-width: 62%;
  }

  #avia-menu {
    margin-right: 0;
    padding-right: 0;
  }
}

@media only screen and (max-width: 767px) {
  .responsive #top .logo img {
    max-width: 35%;
  }
}

Adjust the max-width value as needed to fit your logo within the header. Please make sure to purge the cache before testing.

Let us know if the issue persists.

Best regards,
Ismael

Hey jpassmann,

Thank you for the inquiry.

The demo images bundled with Enfold may or may not include a license for use on live websites — it varies by image. We cannot guarantee that any of them are safe to use publicly.

The safest course of action is to replace all demo images with your own. There are several royalty-free sources you can use:

— https://unsplash.com
— https://www.pexels.com
— https://pixabay.com

If you still want to check the origin of a specific image first, you can do a reverse image search to find the source and confirm its license terms:

— https://images.google.com
— https://tineye.com

We tried checking your site but it redirects to a 404, so we were unable to verify which image you are referring to.

Let us know if you have more questions.

Best regards,
Ismael

Hey Sabina,

Thank you for the inquiry.

Regarding the registration issue, you will need your Themeforest purchase code to register on our support forum. You can find this in your Themeforest account under your downloads. Once you have it, please use it to register here:

— https://kriesi.at/support/register/

For the image quality issue, we would need to take a closer look at your site to diagnose what’s happening. The blurriness could be caused by a few things, such as the image being scaled up beyond its original dimensions, css filters applied to the section, or the image compression settings in WordPress.

Could you share a link to your site or a screenshot so we can check it out? Please post the link or screenshot in the private field below.

Let us know if you have more questions.

Best regards,
Ismael

Hey bemodesign,

Thank you for the inquiry.

You can disable the breadcrumb from the Enfold > Header > Header Layout > Header Title and Breadcrumbs — set it to “Hide Both”.

Let us know if you have more questions.

Best regards,
Ismael

Hey cherrmann,

Thank you for the update.

The negative margin-top values in your custom css are pulling the footer upward and overlapping the content above it, which is why the submit button and other elements near the footer get cut off.

You have these rules defined in two places:

#footer {
    padding: 0 0 190px 0;
    margin-top: -190px;
    background-image: url(//janisch-schulz.com/wp-content/uploads/2022/05/090-footer-wasser.jpg);
    background-size: cover;
}

@media only screen and (max-width: 768px) {
    #footer {
        background: url(//janisch-schulz.com/wp-content/uploads/2022/05/090-footer-wasser-mobil.jpg);
        background-size: cover !important;
        margin-top: -360px;
    }
}

The negative margin-top on both rules is what pulls the footer up over your content. Remove both margin-top values and your submit button should become visible again. The padding-bottom on the desktop rule was likely added to compensate for the overlap, so you may want to revisit that value as well once the margin is removed.

Let us know if the issue persists.

Best regards,
Ismael

Hi,
I changed the script to this:

function disable_horizontal_gallery_image_nav() { ?>
  <script>
document.addEventListener('DOMContentLoaded', function() {
  document.querySelectorAll('.av-horizontal-gallery-wrap').forEach(function(wrap) {
    const link = wrap.querySelector('a[href^="#toggle-id-"]');
    if (!link) return;

    const href = link.getAttribute('href');

    wrap.style.cursor = 'pointer';
    wrap.addEventListener('click', function(e) {
      e.stopPropagation();

      const toggleId = href.replace('#', '');
      const toggleTrigger = document.querySelector('[data-fake-id="' + href + '"], [href="' + href + '"], #' + toggleId + ' .toggler, .toggle-title[href="' + href + '"]');

      if (toggleTrigger) {
        toggleTrigger.click();

        let scrollTimer = null;
        window.addEventListener('scroll', function onScroll() {
          clearTimeout(scrollTimer);
          scrollTimer = setTimeout(function() {
            window.removeEventListener('scroll', onScroll);
            window.scrollBy({ top: -250, behavior: 'smooth' });
          }, 300);
        });

      } else {
        window.location.hash = href;
      }
    });

    link.addEventListener('click', function(e) {
      e.preventDefault();
      e.stopPropagation();
    });
  });
});
  </script>
  <?php
}
add_action( 'wp_footer', 'disable_horizontal_gallery_image_nav', 99 );

Give it a try.

Best regards,
Mike

Hi,
I don’t understand how your custom search field is applied to your page, but I see that it is not the same on mobile. On desktop, when opened it has the classes: SumoSelect sumo_gallery_ids open and has a div with the classes: optWrapper okCancelInMulti multiple that creates the drop down.
On mobile it only has the class: SumoSelect and doesn’t have the div.
I see no errors that might point to this, but I believe that this is an error with your script and not with the theme. Try asking wherever you got the script from for further advice.

Yes img.savvyify.com is no longer working, try freeimage.host instead.

Best regards,
Mike

Hey Erwin,
The footer & socket are inside the main container, so you will need this JavaScript to move them after it:
Add to your child theme functions.php file

function move_footer_scoket_after_main() { ?>
  <script>
document.addEventListener('DOMContentLoaded', function () {
  const main   = document.getElementById('main');
  const footer = document.getElementById('footer');
  const socket = document.getElementById('socket');

  if (!main || !footer || !socket) return;

  const parent = main.parentNode;
  parent.insertBefore(footer, main.nextSibling);
  parent.insertBefore(socket, footer.nextSibling);
});
</script>
  <?php
}
add_action( 'wp_footer', 'move_footer_scoket_after_main', 99 );

Then add the css for the header, footer, & socket:

.responsive.html_boxed.html_header_sticky #header,
#footer, #footer .container, 
#socket, #socket .container {
    width: 100vw;
    max-width: 100vw;
		left: calc(-50vw + 50%); 
}

Best regards,
Mike

Hi Janny,

Thank you for the inquiry.

Since this widget is loaded from an external script (https://public.tommbookingsupport.nl/reservation-inline.js), we recommend reaching out to the booking software support team to confirm whether they have any css customization guidelines or if there’s a native setting within their platform to control the styling.

We may also need screenshots to better understand the issue. You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey macuti,
I have added it below for you. Please see this post: https://kriesi.at/support/topic/copytrack-wants-me-to-show-a-license-for-an-image-included-in-the-demo/#post-1495685
If you read the whole thread you will see two links to the same image, the one for which we have a license for from 2014 by the user francesco83 and a newer one that copytrack is claiming for the user genious2000de or perhaps it is the same person, we don’t know. Either way our extended license is valid.
Please note that we can not offer legal advice.

Best regards,
Mike

Hi,
Glad that we were able to help. As for your issue with the image I can not reproduce,. The image shows for me & it downloads fine. I’m not sure why this is occuring for you, but will take it under advisement.
If you have further questions please open a new thread and we will try to help. Thanks for using Enfold.

Best regards,
Mike

Hey Elena,

Thank you for the update.

You can view the screenshot here:

— https://freeimage.host/i/column-height-1000.q5xszog

It shows the Column element that had the min-height of 1000px set. This setting can be found on the Layout > Height panel of the element.

Let us know if you have more questions.

Best regards,
Ismael

Hi,

Thank you for the update.

We are currently not able to reproduce the issue on our end. Could you please try the following before testing again:

1. Clear your browser cache.
2. Open the page in an incognito/private browsing window.
3. Purge the cache from your cache plugin (WP Rocket or any other active caching plugin).
4. Try testing on a different device or browser if possible.

Let us know the result after trying those steps.

Best regards,
Ismael