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Search Results
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Topic: Can't reset my password
Hi, I already purchased Enfold. But I misplaced my password for the support forums. My email is (Email address hidden if logged out) , account name is cmactv. I have tried clicking the reset password button many times, but I never receive an email to reset it. I have checked my spam folder too. No email is ever received.
In reply to: Personalize footer
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: Background video doesn't load
Hi,
The token should be a string of characters like in this image in our documentation
please check the link above for our documentation.Best regards,
MikeDear Enfold Support
As suggested by Enfold’s support member Ismael, I open this separate topic about a issue I mentioned firstly on another thread: https://kriesi.at/support/topic/toggles-of-accordions-are-covered-by-the-sticky-header/
I have an accordion with the toggle’s mode “one toggle open at a time”. If I open the first toggle of an accordion on bigger screens (desktop view) and scroll down to the second toggle and open it, the first toggle closes and the document scrolls to the top of the second toggle but the toggle is covered by the sticky header.
See link to webpage with the accordion in Private Content.
Ismael provided the following solution:
To fix the issue with the toggles and make sure that the toggle title is visible on click, we edited the enfold/config-templatebuilder/avia-shortcodes/toggles/toggles.js file around line 47 and adjusted the scoll_target value.
//check if toggle title is in viewport. if not scroll up var el_offset = content.offset().top, scoll_target = el_offset - 50 - parseInt($('html').css('margin-top'),10); $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target - 100},200); }That solution works well and the toggles aren’t covered by the sticky header anymore. But the offset (100px) is now the same on desktop and mobile view. Is it possible to have a different offset value on mobile view when the header isn’t sticky?
The code needs to be completed with a dependency of the screen width. For example, if the screen width is 768px or more (header is sticky) then the offset is 100px and if the screen width is less than 768px (header isn’t sticky) then the offset is 10px. How can this be achieved?Kind regards
UeliIn reply to: Background video doesn't load
Hi,
Thank you for the link to your site, I found that your youtube link was incorrect so I adjusted it, see the Private Content area below for the correct video format, but your video is still showing the “this video is unavailable” error, I tested this on my demo site and it does work correctly so I believe the issue is that you are using and old version of the theme: v4.7.3 we are now at v4.9.2.3 so please try updating.
I see that you have not added a valid Envato private token so you will need to do this to update.
I also see that your PHP version: 7.3.33, WordPress recommends a minimum of 7.4
so you should probably ask your webhost to update your PHP first then update your theme.Best regards,
MikeTopic: Headline fonts incorrect
Hey Enfold-Team,
on this page http://demo.unterbaeck.at/berufung/ the headline fonts are not displayed correctly like for example i
on this page http://demo.unterbaeck.at/ahrliches/. I can’t figure out why, because in the layout builder and in the preview it’s shown correctly. But when http://demo.unterbaeck.at/berufung/ is loaded via the sites menu, the headline are broken.Thanks for your help!
Best,
MichaelI am relatively new to wordpress. I am using Enfold Child. My Block edits to my Portfolio Items don’t reflect in the preview generated in a new tab.
The generated preview is kinda close but, mostly the font styles are off. Not spaced, not thin..In reply to: The Events Calendar Featured Image Size
Hi Caleb,
I’m glad that Ismael could help you :)
Thanks for using Enfold and have a great weekend!Best regards,
NikkoIn reply to: Magazine Element Excerpt
Hi Bryan,
The magazine element that shows the excerpt as shown in our demo https://kriesi.at/themes/enfold-2017/elements/magazine/ has the setting Should the first entry be displayed bigger? enabled. You can enable this under Styling (tab) > General Styling > Should the first entry be displayed bigger?.
I hope this helps.Best regards,
NikkoIn reply to: Cannot edit any pages
Thanks, tried firefox, edge, and chrome and tried several pages, here is link to one of them: https://markpostlaw.com/home-2/
Changed from child theme to main theme and no change. Should I download enfold theme again and switch to that?
Also rebooted computer but no difference.
Thanks for your patience and help.
BuddyIn reply to: WPML changes font & color
Hi,
Try disabling your wp-rocket and Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files then clear your browser cache and any cache plugin, and check.
If this doesn’t correct please leave these settings in place and include admin login in the Private Content area so we can investigate.Best regards,
MikeIn reply to: Video not playing – just a black square
Hi Ray,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi,
I have already bought the theme and have support as well.
I am unable to use the theme for the following reason.
I want to make a restaurant menu, but when I go to edit the demo menu, It garbles up the whole page.
I am also unable to get help in the forums as I am unable to register/log in. My email id is (Email address hidden if logged out) but I never got the signup email or the password reset email.
Please help.Thank you
Amritanshu AgrawalSo i’ve noticed in some enfold elements..when you want to add an image..the sidebar that is on the right of media library shows up but for example in something like that easy slider..the same sidebar doesn’t show up. how do I enable that sidebar to show up on all image uploads.
here is an example of what I am talking about:
image library with attachment details: https://drive.google.com/file/d/1Yo3-cSkWX4FFtGrieo7FPrrVimj2hU_u/view?usp=sharing
image library without attachment details: https://drive.google.com/file/d/119UIQ4AmhHls-uc73j2Oq6MgSi8yvpMs/view?usp=sharingI just paid to get support. I have used this theme for years. ENFOLD. I want to use the HORIZONTAL GALLERY. It is NOT cropping correctly on mobile devices. I can find forums talking about this. I am unable to ask further questions or start a new thread. PLEASE ADVISE?I keep getting message that my key expired. YET I JUST PAID FOR SUPPORT.
I don’t know where to paste the code i see written about in other threads. I am not a developer. Yet i can figure most things out. WHERE DO I PASTE THE CODE? How can i participate in a conversation?
Topic: allowed to use pictures?
Good evening,
I am a student and I am interested in your theme: https://kriesi.at/themes/enfold-restaurant/
I just would like to know: If I buy this theme, am I allowed to use the pictures for the webseite, which would have a commercial purpose. Is there any official information to this question?Or are the pictures only for demo purpose?
Thank you very much for your answer.
Kind regards
IsoldeIn reply to: My work disappears ???
Hi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Cannot edit any pages
I thought you fixed it, it’s working fine now and I deleted the theme xenfold.
I have the Enfold theme at markpostlaw.com and It will not load any pages the loader circle just keep going, I sure hope you can check it. I filed a support notice for it.
thanks again for your help.
BuddyIn reply to: Cannot edit a page or create new one
Hi Buddy,
Thanks for the update. Is everything working as it should again? I’m seeing this message under Appearance->Themes:
Enfold Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
You might want to try to delete the theme folders which you are not working. There’s one called xenfold for example, but it’s not showing up under Appearance->Themes.
Best regards,
RikardIn reply to: Rename combo widget term
Hi,
Thanks for the update, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: Custom links are clickable
Hey whdsolutions,
Please try the following in Quick CSS under Enfold->General Styling:
.menu-item-16313 a, .menu-item-16314 a { pointer-events: none; }Best regards,
RikardIn reply to: Responsive Is Broken
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeIn reply to: Mobile problems
Hi,
I see that you have added the css that I suggested above with the media query, but your original css is also still there causing a conflict:.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 211px !important; }please remove this if you have not, if you have removed it then please disable your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable the Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and then clear your browser cache and check again, because the original rule is still in the merged css.
Guenni007 this is a good tip thank you, and this is true thanks.
Best regards,
MikeIn reply to: Responsive Is Broken
In reply to: Mobile problems
always the same question: do you really mean mobile devices – or small screens?
Can I see the page it’s about?The reason why I ask the question is that Enfold sets certain classes to html tag that on the one hand differ between mobile or desktop device, and then even take into account the browser that is accessing. So you could create your own rules e.g. for Safari.
I want to register to support forum with purchase code (388cc671-86f3-42c3-abf0-25e6806e4686), but the email with password cannot arrived.
I would need Enfold 4.5.1 original functions.php because it was modified by the previous developer. I want to move the changes to another location that doesn’t affect the theme’s upgradability
Topic: Cannot edit any pages
https://markpostlaw.com cannot edit any pages, layout builder or default editor. Having same problem with my other enfold theme woodruffway.com which I have opened thread for.
Have not had to change any pages in several months. Might be last update or WordPress last updateTopic: License question
Hello,
we’ve bought an enfold license and installed it on a domain. Now we migrated the wp site to an other domain and i would like to know if we have to change setting about the theme? The old site was http://www.fapunte.it and now it is migrated in http://www.synergica.net. Please let us know soon. Thank you!In reply to: Themes auf Deutsch?
Hey Ralf Schlieper,
Danke für Ihre Anfrage.
Unser Theme wird nur über Theme Forest vertrieben (https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990).
Eine deutsche Übersetzung ist integriert, wird aber nur von der Community gewartet und ist zur Zeit etwa 70%.
Von unserer Seite aus erfolgt keine aktive Übersetzung, aber mit dem kostenlosen plugin https://wordpress.org/plugins/loco-translate/ kann man dies leicht selber machen.
Einige user (z.B. Holland, Italien, Frankreich) stellen es dann zur Verfügung und wir integrieren es.
Es würde uns freuen, wenn Sie sich für Enfold entscheiden. Eine neue Verison 5.0 mit neuen Features ist in Arbeit.
https://kriesi.at/support/topic/enfold-upcoming-fixes/
Best regards,
Günter
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