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I need help. We have been using the Enfold theme for many years. Today, we just noticed that our website has an error. It was displaying the following message:
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Learn more about troubleshooting WordPress
We contacted the host of our website and they identified our site theme as causing the problem. When they changed it to a default theme, now the website is working but the format is very wrong.
I just purchased the new enfold and I need help setting it up.
Topic: Enfold Version: 4.7.1
Hallo lieber Support!
Wir benötigen einen Zugang um passendes Updates einzuspielen für das Enfold Version: 4.7.1 – folgendes Theme benutzen wir: https://www.wjw-digital.de
Das Theme wurde vor vielen Jahren bei Envato dummerweise wurde auch kein Schlüssel implementiert für Updates des Themes.
Könnte Ihr uns da weiterhelfen, dass wir einen Zugang bekommen um das Theme upzudaten?
Viele Grüße
Frank Karau
I’m experiencing major performance issues on a WordPress site I’m working on that runs the Enfold theme. When analyzing performance diagnostics with New Relic, I consistently see the avia_deep_decode function appearing as a bottleneck.
Details:- The avia_deep_decode function is frequently flagged in New Relic performance reports
- It appears to be significantly slowing down page load times
- I’m working on optimizing this site and this function appears to be a major blocker
Questions:
- What is the purpose of the avia_deep_decode function in Enfold?
- Is it safe to disable or modify this function to improve performance?
- Are there any recommended alternatives or optimizations for this function?
Additional Information:
I’ve examined the comment above the avia_get_option function (\wp-content\themes\enfold\framework\php\function-set-avia-frontend.php) which has a $decode argument that is supposed to be false by default, however currently it is set to default to true. I’d like to know if setting this parameter to false would be a safe approach to improve performance, as it would bypass the avia_deep_decode function that’s causing the slowdown.
Are there specific scenarios where decoding is absolutely necessary?
Any guidance would be greatly appreciated as I’m trying to improve the site’s speed without compromising functionality.
Thank you!
Hello support,
I went through several of your helping posts, but couldn’t find a way to activate the avia builder for new posts and blogs. Can you help me out?
At the same time it looks like my enfold theme hasnt been updated for a year. I purchased a license long time ago, but it suddenly doesnt work anymore.
Ive added login info and my license key for you
Good morning,
I am writing to this pre-sale thread as requested by Yigit after I encountered ongoing issues with my Enfold theme and support access.
Initially, I experienced a problem where changes made to my homepage in the backend were not reflecting on the frontend (www.alchemicha.it). The site seemed stuck on an older version, and some formatting had unexpectedly changed.
Yigit suggested clearing caches, and when that didn’t resolve the issue, directed me to the support forum.
However, I have been unable to access the Kriesi support forum for approximately three months. My purchase code (f734ef99-b5b3-4754-96ef-7fa60a22513e) is recognized as being linked to an account, but I cannot log in. I have contacted Envato multiple times, but they have instructed me to contact you directly. The “forgot password” feature indicates that my email address is not recognized.
After attempting to revalidate my purchase code as suggested, I still cannot access the support forum. Therefore, as requested by Yigit, I am reaching out through this pre-sale thread.
To reiterate, my purchase code is f734ef99-b5b3-4754-96ef-7fa60a22513e.
I would greatly appreciate your assistance in resolving both the account access issue and the original website update problem.
Thank you for your time and help.
Hiya there!
I’m using the Enfold theme in combination with ACF to create a cool website.
Currently I’m facing an issue on a single blog item. I want to have 2 image galleries on that page, but I needed them filled with external API images.So I built some code that replicates the standard gallery block, and it all works fine for the first one.
However the images from the second gallery are also loaded into the first gallery. Which I don’t want, because they’ re 2 different image subjects so to speak.
How can I make them unique in the code of the site?
Image of code in private section :)
Also a link to the page I’m working on.We are using WP Rocket on a few of our websites that use Enfold and it’s fairly common to see background images set in containers such as color sections not displaying for users not logged into WordPress.
Is this a known issue and if so, can you provide some info on how to get around this? Are there specific settings in WP Rocket that do not work with Enfold? I have tried clearing the cache files for individual pages as well as the entire website. Neither seems to help.
Topic: Active class menu
We’ve encountered a strage bug with the Enfold theme. The page “Kennis” (knowledge) has several child pages. Whenever I visit one of those pages the page “Oplossingen” (solutions) also gets the class “current-menu-item”. So, the menu has two active links. You van view this in the private link. Any way to fix this?
Hello Enfold team,
We are experiencing KILLED QUERY errors particularly for magazine element (see end of this post for sample error). When contacting WP Engine they also report that our autoload data is very high and point to Enfold. They provided a way to set autoload off but I’d need to know which Enfold autoload entries you’d suggest to change to no. Your help is appreciated.
Error sample
KILLED QUERY (22544 characters long generated in /nas/content/live/wels/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/magazine/magazine.php:1135): SELECT SQL_CALC_FOUND_ROWS wp_posts.ID#012#011#011#011#011#011 FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id)#012#011#011#011#011#011 WHERE 1=1 AND ( #012 wp_term_relationships.term_taxonomy_id IN (250)#012) AND ((wp_posts.post_type = ‘alb_custom_layout’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘ame_ac_changeset’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘attachment’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘avia_framework_post’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘bible3’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘custom_css’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘customize_changeset’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘deleted_event’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘dev-daily’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘dev-military’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘dev-women’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘ecme-dev’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘ep-pointer’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR (wp_posts.post_author = 41 AND wp_posts.post_status = ‘private’) #012OR (wp_posts.post_author = 41 AND wp_posts.post_status = ‘sent’))) OR (wp_posts.post_type = ‘ep-synonym’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR (wp_posts.post_author = 41 AND wp_posts.post_status = ‘private’) #012OR (wp_posts.post_author = 41 AND wp_posts.post_status = ‘sent’))) OR (wp_posts.post_type = ‘family-devotion’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’ OR wp_posts.post_status = ‘future’ OR wp_posts.post_status = ‘draft’ OR wp_posts.post_status = ‘pending’ #012OR wp_posts.post_status = ‘private’ #012OR wp_posts.post_status = ‘sent’)) OR (wp_posts.post_type = ‘faq’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_stat
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