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In reply to: need support for accordian
Hey danielle,
Thanks for reaching out.
Please make sure you’re registered on the forum using your purchase code:
— https://kriesi.at/support/register
Once registered, you can open a new support ticket by filling out the form on this page:
— https://kriesi.at/support/forum/enfold/#new-post
Let us know if you need more info.
Best regards,
IsmaelHi,
What needs to be done to ensure that Entypo-fontello works with a custom Media Library path?
Great! Glad to know that you figured out the issue. Unfortunately, changing the path will require modifications to the theme that is outside the scope of support. You can check the themes/enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php or the enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php files. You can also try the avf_default_iconfont filter.
If you need more help with this customization, you can reach out to Codeable.
Best regards,
IsmaelHello, hope I’m posting in the right area for paid support! Here it goes:
I have 3 websites using the enfold theme. I recently switched to managed WordPress hosting on Go Daddy. Once it transitioned over, I went to the dashboard of each site, and none of them would allow me to add pages or portfolio items using the Advanced Layout Builder but only allowed use of the old-style editor. Yet the existing pages and portfolios items opened to the Advanced Layout Builder, but I did not try any changes because of the problem as noted.
I called Go-Daddy and bought their WP premium support, where the agent gave me the link to how-to on tokens. I was successful on one of my sites but need help on the other 2 websites with this issue. Once this is done, they say they’ll handle the rest, unless you recommend something else.
I’m posting the remainder of the info in the private content area for the moderators only. Thanks.
Topic: Accordian jumps up the page
Hi, I’m using Enfold Theme and have created an FAQ page. When I get about half way down the page, when opening the toggles, they start to jump up the page, at first a little and then so much that you have to scroll down quite a ways to find the item you’ve opened.
Thanks in advance for helping to resolve this!
Hi,
Which dropdown?
I’m talking about the Icon dropdown in, for example, button configuration. As soon as you have .svg files in the Media Library, regardless of using an ML-plugin or not, they will be loaded. I tested it on Xampp, a fresh install – only WP & Enfold, no plugins at all. I tried erasing it in Enfold settings, but it keeps reappearing. See the screenshot below.
I will go on from this fresh install and implement step by step to check when it breaks & let you know.
Have you tried creating a clone of the site on a different host or platform?
I could test on 2 environments: local & our hosting provider. Is it really necessary to rent a second environment to test this?
In reply to: Burger menu not opening at all (Enfold 7.1)
I solved my problem
In Enfold – Main menu – General
I set Seperator between menu items to small seperatorTopic: Refund Enfold
To the Kriesi Team,
I tried reaching out to you via envato.com in April but have so far not been able to hear from you. My original message was:
I had a web designer created my page around 2019/2020. He installed Enfold, but not the license key. The cooperation soon ended.
I now wanted to open a Woo Shop and get the website up-to-date. To be able to do anything I needed to buy another Enfold license, so before starting everything was updated. Unfortunately, I’m having severe problems using it.
Although you say, “easy to use for beginners” I find it rather difficult. Starting with the styling I can only do in the backend instead of the customizer on frontend to see the live results. WPML keeps causing problems with styles not reflecting, and with Woocommerce there are hardly any setting in Enfold to adjust for example the responsive catalogue page. Without much IT knowledge and being forced to add many custom css and php to make it look half decent, I realised Enfold is not for me at all. I just cannot work with it. I’m sorry.
Therefore, I’d like to kindly ask you for a refund. I’ve already deleted the token and license key and will delete the Enfold theme after Easter once the new theme is set up.
Much appreciate your help.
Best regards,
Tobias JurgelucksIn reply to: Burger menu not opening at all (Enfold 7.1)
Hello,
Is there already a solution for the problem? The burger is visible, but clicking it on any device doesn’t open the menu.
I alos tried various changes in settings but nothing helps.Versions:
Enfold 7.1
Wordpress 6.8.1
PHP 8.3.19 (ea-php83)Kind Regards,
Teun van Wijck
In reply to: Timeline with bugs in smaller viewports?
Hi Ismael,
please invest some more support-motivation. I’ll post you a link in the private area from another project where it works perfectly, with the same style-setting! So it must be some kind of bug in the newest enfold-theme or something else.
Thanks for your help.
TimIn reply to: having trouble with google maps api key
Hi,
Thank you for the update. We get this error when we try to validate the map.
main.js:154 Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see:
Please make sure that the Geocoding API is enabled in your Google Console. For more info, please check the links below:
— https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api
— https://developers.google.com/maps/documentation/javascript/get-api-key?utm_source=devtools&utm_campaign=stableBest regards,
IsmaelIn reply to: Adjust field choice in blog post grid view element
Hi,
It’s possible to create custom builder elements or shortcodes in the child theme, but you’ll need to implement them on your own because this is beyond the scope of support. You can find more information in the documentation below:
— https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You can use the enfold/config-templatebuilder/avia-shortcodes/blog element as a reference or starting point.
Best regards,
IsmaelIn reply to: How do I find Enfold license # on WordPress site
Hey cpirih,
You can find your purchase codes in your Themeforest account. To keep track of your licenses, I would suggest that you generate separate tokens for each of them: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for the update, I’m glad to hear that you found a solution. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi, I purchased 8 Enfold themes and made the mistake of only downloading the files and documentation. I didn’t download the license pdf.
I can’t tell which license I used for which site. Is there a way to find it?
It doesn’t show under the Enfold theme update tab.Hi,
Is it safe to disable theme functionality
This will certainly break the site – Enfold needs all files loaded.
If you are certain that no enfold function is needed on a page/post/.., you can skip loading enfold.
See theme functions.php line 38:
if( isset( $avia_config['use_child_theme_functions_only'] ) ) { return; }You can conditionally set in your child theme functions.php:
$avia_config['use_child_theme_functions_only'] = true;Best regards,
GünterIn reply to: Disable Enfold on Woocommerce Admin Pages
Hey Vada,
ALB is core part of Enfold and therefore is always loaded.
If you have good programming skills check ..\enfold\config-templatebuilder\avia-template-builder\php\class-template-builder.php around line 480.
But this is experimental only and not tested. But it could be a start for you not to load ALB in backend on certain pages.
Best regards,
GünterHi Kriesi Team,
I’m Héctor from http://www.davidibiza.com, an Academy and YouTube channel specialized in WordPress and Online Marketing in Spanish with more than 166.000 subscribers: https://www.youtube.com/@davidibiza.
I am writing to offer you the opportunity to create a fully sponsored video about your Enfold WordPress Theme.
The video will be published on our YouTube channel, and I will also share it with the paying subscribers of our Academy, where there are currently around 2.500 people subscribed.
Additionally, I will send an email to our mailing list, which currently consists of nearly 3000 people. On another note, I always share on our Udemy account, where we have almost 46,000 students enrolled in our courses: https://www.udemy.com/user/davidkaos/. Similarly, I will also publish the video on our social media platforms (X and Facebook).
We’re talking about a highly targeted Spanish-speaking audience, and there are certainly many chances that they might be interested in the product you offer.
I forgot to mention that we can also provide English subtitles for the video so that you can promote it through your marketing campaigns.
I believe that our YouTube channel resonates deeply with your target audience, making a collaboration between us a natural fit. We’re confident that together, with this video, we can offer something truly valuable to our audience.
Would you be interested in discussing the collaboration details?
Please feel free to reach out if you have any questions or inquiries.
All the best,
Héctor RomeroHey David,
Thank you for the inquiry.
Have you tried updating the logo with your own? You may also need to adjust the Header Size settings in the Enfold > Header > Header Layout tab. We’d be happy to check this once the site goes live.
Best regards,
IsmaelIn reply to: Website
Hey Karol,
Thanks for reaching out.
Unfortunately, we do not offer phone or chat support, but you can find us on the support forum. Please register an account using your purchase code.
— https://kriesi.at/support/register/
Once registered, you can open new inquiries using the form below.
— https://kriesi.at/support/forum/enfold/#new-post
Let us know if you need more info.
Best regards,
AviaIn reply to: Media files duplicating
Hey Helmut,
Thank you for the inquiry.
Those are the thumbnails registered by the theme. If you need to remove them, be sure to create a site backup, then use the remove_enfold_image_sizes function provided in this thread: https://kriesi.at/support/topic/prevent-auto-multi-image-generation/#post-1431800
Best regards,
IsmaelIn reply to: Magazine type size is way too big.
Hi,
The site is not using a child theme. We recommend activating the default child theme to preserve the modifications during theme updates. Please refer to the documentation below.
— https://kriesi.at/documentation/enfold/child-theme
Best regards,
IsmaelHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeI am using the Co-Author Plus plugin, and it displays both authors bios at the bottom of the post but even when I use the Multi Author blog layout, the second author does not display in the byline. I noticed that even in the Enfold Demo of the Multi Author there is only one author shown (Kriesi). Please advise. Thanks!
Hey Guys
I get the message:
Could not connect to Google Maps with this API Key.
Troubleshooting:
Check if you typed the key correctly.
If you use the restriction setting on Google try to remove that, wait a few minutes for google to apply your changes and then check again if the key works here. If it does, you probably have a syntax error in your referrer url
If none of this helps: deactivate all plugins and then check if the API works by using the button above. If thats the case then one of your plugins is interfering.I disabled all the plugins, and I also set up a new api key, I also unrestricted the key for a while, but then restricted it again.
the google account is active and working. I have 50 other keys that don’t have any issues.I did a research and found that I can put the script:
<script async defer
src=”https://maps.googleapis.com/maps/api/js?key=YOURAPIKEY&callback=initMap”>
</script>
directly into the body code.. I use perfmatters for this.. and it is working now. but there must be something else wrong why enfold won’t let me place it.
My way is not as elegant as putting it into the google services page in enfold.
Thanks so much for helping me.
TinaIn reply to: strong tag don’t work
Hey MAJO_Agency,
You can change the settings for the strong tag under Enfold->Advanced Styling.
Best regards,
RikardCompared to the 2025 theme, our product pages when you edit them in WP Admin take twice as long to load using the Enfold theme. I believe this is at least partially due to the many scripts that are called. We use ALB on pages and posts but not our shop and product pages. What would be the most effective way to not load all of the bells and whistles of Enfold to optimize the product editor page? If we dequeue the scripts we see errors even though the ALB has been disabled.
For example, here are all of the Enfold related scripts that get loaded on the product editor even with the ALB disabled.
// Dequeue Enfold styles/scripts
wp_dequeue_style('avia-style');
wp_dequeue_style('avia-custom');
wp_dequeue_style('avia-popup');
wp_dequeue_script('avia-default');
wp_dequeue_script('avia-shortcodes');
wp_dequeue_script('avia-modal');
wp_dequeue_script('avia_mega_menu');
wp_dequeue_script('avia_sidebar');
wp_dequeue_script('avia_advanced_form_elements');
wp_dequeue_script('avia_options_pages');
wp_dequeue_script('avia_media');
wp_dequeue_script('avia_media_wp35');
wp_dequeue_script('avia_colorpicker');
wp_dequeue_script('avia_media_advanced');
wp_dequeue_script('ls-global');
wp_dequeue_script('ls-wp-editor');
wp_dequeue_script('ls-addon-404');
wp_dequeue_script('ls-addon-maintenance');
wp_dequeue_script('avia-dotlottie-script');
wp_dequeue_script('avia_builder_js');
wp_dequeue_script('avia_element_js');
wp_dequeue_script('avia_template_save_js');
wp_dequeue_script('avia_modal_js');
wp_dequeue_script('avia_custom_elements_js');
wp_dequeue_script('avia_modal_dynamic_js');
wp_dequeue_script('avia_history_js');
wp_dequeue_script('avia_tooltip_js');
wp_dequeue_script('avia_tab_section_js');
wp_dequeue_script('avia_table_js');
wp_dequeue_script('avia_tab_toggle_js');
wp_dequeue_script('avia_media_js');
wp_dequeue_script('avia_gutenberg_script');
wp_dequeue_script('avia_google_maps_api_script');
wp_dequeue_script('avia-google-maps-api');
wp_dequeue_script('avia_google_recaptcha_front_script');
wp_dequeue_script('avia_admin_notices_script');
wp_dequeue_script('layerslider-utils');
wp_dequeue_script('kreatura-modal');
wp_dequeue_script('layerslider-slider-library');
We disabled the ALB button with the avf_alb_supported_post_types hook
add_filter(‘avf_alb_supported_post_types’, function ($supported_post_types) {
return array_diff($supported_post_types, [‘product’]);
}, 5);I have a large page that is getting a lot of traffic and my bandwidth is going through the roof. Before I get a nasty email from WP Engine, I need to figure out how to fix it. I have already compressed photos etc and I was thinking a “load more” button about 1/3 down would be a good option. Is there any way to do this with Enfold?
Thanks,
RobWhen I try to change my text I get a blank field. And I can’t type anything. I already tried the classic editor. Nothing solved. And I have the latest version of Enfold.
In reply to: Widget “Enfold Table of Contents” & “Sites”
And forget: The yet placed “Enfold Table Content” sits in the sidebar and doesn’t work at all. Only the Titel is shown… There should be 8 entries (like in the menue seen).
Thanks
TimHi,
how can I
a) change the placement of the widget “Enfold Table of contents”? I’ld like to place it at the bottom of the content of the main-area.
b) define that the List “Sites” (which I want to show in the footer) only shows the sites of root-level and makes child-sites clickable using a symbol for entries (like I can define it in the burger menu). If it doesn’t work with thh widget “Sites”, what else would you suggest for a clickable Sitemap within the footer?
Thanks
Tim
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