Hi there,
The Enfold page builder is not working on the page level, so I tried to updated the theme but it’s saying that the license / token key is not valid and it is not working. This theme was purchased in 2019.
This is the error message:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates. from 2019 is now
I ended up having to purchase a new theme just to be able to ask you this question, so I would like the refund for the most recent purchase. You are not requiring a new license purchase just to update the theme, right? Also, I tried the new token/license key and it didn’t work either.
Please help!
Hi there,
The Enfold page builder is not working on the page level, so I tried to updated the theme but it’s saying that the license / token key is not valid and it is not working. This theme was purchased in 2019.
This is the error message:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates. from 2019 is now
I ended up having to purchase a new theme just to be able to ask you this question, so I would like the refund for the most recent purchase. You are not requiring a new license purchase just to update the theme, right? Also, I tried the new token/license key and it didn’t work either.
Please help!
Hi,
Thanks for linking to the duplicate thread for this, we will close this one since there is no need for duplicates.
Thank you for your understanding and for using Enfold.
Best regards,
Mike
Hey Nic_007,
Do you want all H2 to be this font?
You can set this in Enfold Theme Options ▸ Advanced Styling choose the H2 element from the dropdown and choose the font.

Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Habe im Support Forum keine Antwort finden können. Habe ein Backup von vor 2 Tagen gemacht wo es noch funktionierte aber selbst das hat nicht funktioniert. Kann einfach nicht mehr weiterarbeiten. Bitte um Hilfe.
Hi,
To add a custom class to almost any element in Enfold open the element and look in the Advanced tab and then in the Developer Settings and you will see the Custom Class field:

To make the background color just a little bit larger than the text I changed the css to this:
.av-special-heading.turquoise-background h1.av-special-heading-tag {
background-color: #24727c;
display: inline;
padding: 0 20px;
margin-left: -20px;
}
.av-special-heading.lime-background h1.av-special-heading-tag {
background-color: #719430;
display: inline;
padding: 0 20px;
margin-left: -20px;
}
please clear your browser cache and check.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey eddyvdt,
Thank you for the link to your site, please try adding this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.main_color .avia-logo-element-container.avia-content-slider .slide-image {
background: transparent;
}
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
I’ve added the Google NotoSerif font to Enfold like described in your step by step guide published in September 22.
The font is shown in the desgin settings and I have selected it to be used for headlines. But unfortunately the font does not show up on the frontend.
Hi,
maybe I need it in different colors for different pages. But I have to try and see how it looks like.
It is the Headline at the top like in the Restaurant Demo:
Best regards
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey plvsultra,
Great, I’m glad that you could solve your problem. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Great, I’m glad that Yigit could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hey MarionMLG,
Could you try updating the theme to the latest version (5.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install.
Best regards,
Rikard
You can close this topic, the cause of the break was a damn plugin!
-
This topic was modified 3 years, 4 months ago by
plvsultra.
-
This topic was modified 3 years, 4 months ago by
plvsultra.
Aloha,
I am running WPEngine, with WordPress 6.1, PHP 7, Enfold Version: 4.6.3.1. When I move to PHP 8.0, the website crashes and I get these errors:
WordPress caught an error with your theme, Enfold. A plugin or theme causes a fatal error on your site.
Error: This theme failed to load properly and was paused within the admin backend.
And…
The page where the error was caught is /wp-admin/admin-ajax.php. Unfortunately the current Enfold theme throws a vulnerability error, so I really need to update PHP. Enfold Theme < 4.8.4 – Reflected Cross-Site Scripting (XSS).
Any ideas how can I move forward and fix this?
How do I update Enfold via ZIP file? – will this solve my problem?
Thanks.
I only have experience with the Enfold Gallery.
And yes, it’s complicated and there are several combinations.
You should use a copy of your website for testing.
Thanks for the tip. I don’t dare to try it yet :)
The Woocommerce 3.0 product gallery is currently set in the Enfold Theme settings. ( So under shop options -> product gallery -> Woocommerce 3.0 gallery).
Woocommerce 3.0 product gallery has been active for a long time. The problem first appeared when I regenerated the thumbnails.
I’m now also afraid to switch to the standard Enfold product gallery. I remember that the images in the products were blurred and I never had any other problems with the Woocommerce 3.0 product gallery.
Unfortunately, I’m not very familiar with the subject.
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
I had a similar issue after upgrading to WooCommerce 7.
Try the following: In the Enfold Product Gallery Settings you can set the size of the images. Select one of the option that you like, or at least select the Default and save.
I have the impression that the default size had changed and so some confusion occurred…
Hi,
I have not seen “automatic backup” I have seen “auto save” and that is from WordPress not Enfold, I would not click it.
Here is an article on how to disable it there are also plugins to disable it.
I have not tried these, I don’t click it.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Did you install the font in Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager?
Brush-script & Leonidas are not default fonts, you would need to install them first and the above would work.
If you do have them installed please link to your test page and include admin login in the Private Content area for us to check.
Best regards,
Mike
Hey woogie07,
Thanks for the link to your site, typically if you wanted a call button you would add the tel: link to your menu item and use the button option, but I see that you have a phone number in your topbar and the topbar shows on mobile so would you like a call button there?
If so you could use the shortcode wand to create your button and use it to create a call button shortcode that you can add anywhere to display it, such as the Enfold Theme Options ▸ Header ▸ Extra Elements ▸ Phone Number or small info text field.
So to do this first open a new post and in the block editor select the classic block and in the toolbar select the shortcode wand ▸ Button:

then the standard Advanced Layout Builder button element will open for you to design the button, after you build your button and save the button shortcode will show for you to copy

Then add your button shortcode to this function:
function call_button_shortcode( ){
echo do_shortcode(" button-shortcode-here ");
}
add_shortcode( 'call_button', 'call_button_shortcode' );
for my example I used this code:
function call_button_shortcode( ){
echo do_shortcode("[av_button label='Call Us' icon_select='yes' icon='ue854' font='entypo-fontello' link='manually,tel://555-555-5555' link_target='_blank' size='medium' position='right' label_display='' title_attr='' size-text='' av-desktop-font-size-text='' av-medium-font-size-text='' av-small-font-size-text='' av-mini-font-size-text='' margin='' margin_sync='true' padding='' padding_sync='true' av-desktop-margin='' av-desktop-margin_sync='true' av-desktop-padding='' av-desktop-padding_sync='true' av-medium-margin='' av-medium-margin_sync='true' av-medium-padding='' av-medium-padding_sync='true' av-small-margin='' av-small-margin_sync='true' av-small-padding='' av-small-padding_sync='true' av-mini-margin='' av-mini-margin_sync='true' av-mini-padding='' av-mini-padding_sync='true' color_options='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' btn_color_bg='theme-color' btn_custom_grad_direction='vertical' btn_custom_grad_1='#000000' btn_custom_grad_2='#ffffff' btn_custom_grad_3='' btn_custom_grad_opacity='0.7' btn_custom_bg='#444444' btn_color_bg_hover='theme-color-highlight' btn_custom_bg_hover='#444444' btn_color_font='theme-color' btn_custom_font='#ffffff' btn_color_font_hover='white' btn_custom_font_hover='#ffffff' border='' border_width='' border_width_sync='true' border_color='' border_radius='' border_radius_sync='true' box_shadow='' box_shadow_style='0px,0px,0px,0px' box_shadow_color='' animation='' animation_duration='' animation_custom_bg_color='' animation_z_index_curtain='100' hover_opacity='' sonar_effect_effect='' sonar_effect_color='' sonar_effect_duration='1' sonar_effect_scale='' sonar_effect_opac='0.5' css_position='' css_position_location=',,,' css_position_z_index='' av-desktop-css_position='' av-desktop-css_position_location=',,,' av-desktop-css_position_z_index='' av-medium-css_position='' av-medium-css_position_location=',,,' av-medium-css_position_z_index='' av-small-css_position='' av-small-css_position_location=',,,' av-small-css_position_z_index='' av-mini-css_position='' av-mini-css_position_location=',,,' av-mini-css_position_z_index='' id='' custom_class='' template_class='' av_uid='' sc_version='1.0' admin_preview_bg='']");
}
add_shortcode( 'call_button', 'call_button_shortcode' );
Then add this to your child theme functions.php, and add the call button shortcode [call_button] to your Phone Number Or Small Info Text field:

This is the result for desktop and mobile:

You can also add this call button shortcode in other places like widgets and your footer.
Best regards,
Mike
Hi. I get the following message on one of my sites using Enfold, at the top of the editor pages when using ALB.
Warning: Undefined variable $permalink in /homepages/1/d413740437/htdocs/sitename/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php on line 1433
Please could you help fix this? Thanks!
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike