Hi,
Sometimes this occurs when a hosting server blocks our domain, kriesi.at, check with your host.
Some hosts like OVH disable the set_time_limit() function and will not enable it so the import times out, check with your host.
Also check your PHP settings to see if the secure options are activated. If “allow_url_fopen, “allow_url_include” and “register_globals” are “off” then try turning these “on”.
If neither of these are the case, please see our documentation on How to manually import a theme demo our demos are installed via the basic WordPress import feature, a xml file import.

Best regards,
Mike

Hey MaskiMichener,
Thanks for the login, I see that you are using a child theme with many custom files, I suspect that some of these files are from an older version that didn’t support PHP v8, such as your header.php, for example.
Try enabling the parent theme and then enable PHP v8, if you still get an error it could be one of your plugins, try disabling all of your plugins then enable PHP v8 and enable your plugins one at a time until you find the error.
Enfold v5.4.1 does work with PHP v8.

Best regards,
Mike

Hi,
The reason your zip file themeforest-y9PX3F8H-enfold-responsive-multipurpose-theme.zip didn’t install was because it was the full theme with documentation, Nikko was trying to explain how to find the Installable directory in your zip file.
In your Theme Forest account there a two downloads, one is the full zip with documentation, and the other is the Installable WordPress file only this is the zip you should install.
This is also explained in our documentation TROUBLESHOOT ▸ Missing style sheet error
Once you install the theme you should go to Enfold Theme Options ▸ Demo Import and choose the demo to import.

Best regards,
Mike

Hey Ad-Min747,
You can’t import a single page from another demo to your demo, and you should not import a new demo to your site as the demo will change the theme settings.
You can create a localhost or staging site and import demos there and then Enable the Avia Layout Builder Debugger to copy the page shortcode to your site.
I’ve seen no plans for a frontend editor.

Best regards,
Mike

Hey muffinwiz,
On our demo page it is in a special heading at the top of the page:

But I don’t see it on either of the pages you linked to, do you have any of the demo pages still on your site?
If so try deleting them and rebuild your Relevanssi search database and then check again.
If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

Best regards,
Mike

Hey Jim Zeigler,
Thanks for your question, if you are using a very old version of Enfold then this could be the cause. We do not have records of purchase codes, Envato (Theme Forest) is the exclusive licensor for Enfold. We can not license directly. You will need to login to your Envato account to download the latest version. If you forgot your Envato login then please recover it from Envato, if you never had an account and someone else bought the theme for you then please contact them because Envato doesn’t transfer licenses from one user to another.
If you can’t contact them, then please create your own account when you purchase a new license.

To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
Strange, that the WPML message bar would have an effect on the height of the masonry gallery items and that setting the height of the footer-page did seem to help while the WPML message bar was there. This leads me to think that there is a height issue somewhere but I don’t know where.
I asked the rest of the team for ideas, and will reply when I hear back. Thank you for your patience and for using Enfold.

Best regards,
Mike

Hi,
This is the setting that Nikko was referring to:

I tested this on two different pages linked below, and it seems to help, please clear your browser cache and check.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thank you, when I was logged out of your site I was seeing a call for the font ubuntu-condensed-custom but I didn’t see this font installed at Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager nor anywhere else.
I cleared your WP Fastest Cache and now the correct font ubuntu-condensed is called when I’m logged in or out.
Please clear your browser cache and check.
Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

Best regards,
Mike

Hi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for your patience, in my tests I disabled the above css and found that the extra space is not margin or padding:

it seems to be the position of the element below, for example on first page load in incognito mode you see the top: 745.766px;

but on reload it’s top: 738.5px;

I tried disabling all of your plugins and child theme, but the only thing that seems to change this is when I disabled your footer page and used the default footer.
I’m not sure why this would correct the issue but I ask that you also test this and see if you get the same result.
Thinking that this might be a new issue I tried to recreate this on my test site with a footer page vs a default footer but I was not able to.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thank you for your suggestion Guenni007, Glad we were able to help Nathan11, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey Axel,
Please try disabling all of your plugins and caching and then clear your browser cache. Then enable your plugins one at a time and test your site, clearing your browser cache after each test until you find the one or combination of plugins causing this to identify this cause.
If this doesn’t help please log in to the support forum and open a new thread with the url to the page in question and an admin login so we can be of more assistance.
Using the contact form is not appropriate for support questions, thank you for your understanding and for using Enfold.

Best regards,
Mike

Hi,

Please try adding the class to the custom class field in the element, then add the actual CSS to Quick CSS under Enfold->General Styling.

Best regards,
Rikard

Hi Liebherz55,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

I’ll close this thread for now.

Best regards,
Rikard

Hi,
Thanks for the login, when I add the datepicker to your contact form it works correctly

I also checked one of your products using the booking plugin and it is also working correctly, but note that it doesn’t have a popup datepicker you just choose the dates and they become a darker blue color:

here it shows in the cart:

Best regards,
Mike

Hi,
Thanks for the feedback, you would put this css in the Enfold Theme Options ▸ General Styling ▸ Quick CSS field, not in the custom class field.
But the above css is using the default element classes, I recommend adding a custom class to the text element custom class field, such as more-padding and then use this css:

.flex_cell .more-padding {
	padding: 50px;
    padding-top: 20px;
}

then you can use it in multiple text elements on multiple pages.

Best regards,
Mike