Hello,
I can’t update the new template for Enfold. Error: 2025/01/20 13:48:
Package download URL: error code 403 returned by Envato: Disabled:
– response_code: In case this is an error that was caused by response code: 403
– Reason: missing scope.
Download Package URL: There was a problem accessing your download link. Your link has been accessed from the update link.
The following Envato package errors have occurred:
Enfold – Request for Download URL failed.
How to proceed?
THX
Translated with DeepL.com (free version)
Following on from this – This could be caused by an assumption being made in the code somewhere.
We have changed the PHP version back to version 8.2 latest.
But this time added wp-config define memory limit and max memory limit lines stating 2gb max memory limit.
The actual limit in the php settings is 4gb. but 2gb is the post max size so dont want the usage to exceed this ideally. These figures are the same for all of the php versions on our server. The only change is we defined it in WP-Config for the site.
Upon first attempt this has worked. But quite often this has been the case so need to keep an eye on the issue.
I guess we need to determine if anything in Enfold specifically related to the ALB image element looks for the memory limit?
Can you let me know how we proceed with this?
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This reply was modified 3 months, 4 weeks ago by
thinkjarvis.
Hi we are experiencing an issue with Enfold on one of our sites where the memory limit is getting exausted when trying to view any ALB image element on our site.
It times out and when I check the log files I get the following:
If we have redis enabled:
AH01071: Got error ‘; PHP message: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 1310720 bytes) in /var/www/vhosts/domainname.com/httpdocs/wp-content/object-cache.php on line 2534’, referer: https://domainname.com/wp-admin/post.php?post=14&action=edit
If we have redis disabled:
AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 5242880 bytes) in /var/www/vhosts/domainname.com/httpdocs/wp-includes/class-wp-object-cache.php on line 239’, referer: https://domainname.com/wp-admin/post.php?post=14&action=edit
This is accompanied by a console error:
Failed to load resource: server responded with a status of 500 ()
wp-admin/admin-ajax.php
wp-admin/load-scripts.php
I am assuming these two errors are because the process has stopped – And the cause is something to do with the issues above.
We therefore cannot change the images on this site.
I have raised this issue before but we couldnt find a cause.
The allowed memory size is much larger than the limit suggested here. So not sure where the memory limit at 536870912 bytes is being pulled from.
I think this is an issue with PHP compatibility and the avia builder. The problem seems to be worse in anything above php 8.0. We are now running PHP 8.2 on this site and the problem occurs with consistency.
Please can you let me know what you need from us to investigate? I can provide login credentials if required.
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This topic was modified 4 months ago by
thinkjarvis.
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This topic was modified 4 months ago by
thinkjarvis. Reason: redacted url for security
Hey,
I think the issue is related to the security measurements you have on your server. The updated X and Instagram icons are missing in the Icon element as well.
WordFence doesn’t allow me to reinstall Enfold even though WordFence is deactivated in WordPress. Could you please disable the security measurements you have on your server for the staging site if possible? If it’s not possible for the staging site, please disable it on your server temporarily, reinstall Enfold on the staging site, and check if that fixes the issue.
Regards,
Yigit
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hey bergente,
We can’t say for sure if your site will crash or not, but we would suggest that you update the theme first of all. The update to 6.0.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/
Best regards,
Rikard
Dear Sir or Madam,
I have a question regarding the conversion of the Enfold version from 4.4.1 to 6.0. Our website https://nundz.de runs with PHP version 7.4 and Enfold version 4.4.1. If we update both Enfold and PHP, would it crash the site or will the template run smoothly from the start?
Thanks,
Best regards,
Ilmar Kerner
Moin Forum,
gibt es eine deutsche Silbentrennung, in WordPress, Enfold oder als Plugin?
Viele Grüße
Uwe
Hey togetherconcept,
Try this solution:
note that you may need to adjust for the special charters “quotes” in the code.
Or perhaps this one:
but note that the grid layout with the “read more” is only for some theme layouts so we would need to see your site with admin access to investigate feather.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Thanks for your feedback, I nor the Dev Team could reproduce this so it is hard for us to investigate further. I’m glad that this solution is working for you.
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey ebenanders,
The images that I check on your site are “https”, it looks like only the favicon is “http”. Check the URL in Enfold Theme Options ▸ favicon, you can edit it without uploading again. Also check your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address for “http”
Best regards,
Mike
Hi,
Please also note that I disabled your Disable Gutenberg plugin as this is not needed, the theme already has this setting in the Enfold Theme Options ▸ Select Your Editor option.
Best regards,
Mike
Dear Enfold team,
on one of my pages, all images in the media library show http instead of https, even when I upload new ones.
How can I change this? The favicon is not displayed in Chrome for this reason.
Kind regards
ebenanders
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This topic was modified 4 months ago by
ebenanders.
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This topic was modified 4 months ago by
ebenanders.
Hey nancyT,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
@media only screen and (max-width: 767px) {
.av-burger-menu-main.menu-item-avia-special,
.responsive.html_cart_at_menu.html_header_searchicon .menu-item-search-dropdown {
right: -100px;
}
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.

Best regards,
Mike
Hey Diana,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
#top .avia-timeline-container .av-milestone .av-milestone-indicator,
#top .avia-timeline-container .av-milestone .av-milestone-article-footer {
background-color: rgba(148, 159, 175, 0.77);
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
For pages created with the Advanced Layout Builder, switching to the default WP editor and editing will break the ALB layout.
If your page has javascript in the iframe code blocks, this may be tring to load when you edit the backend causing the error, or the iframe itself is trying to load in the backend.
You could try the Avia Layout Builder Debugger to view the page shortcode. But be careful when editing the shortcode directly as it could break the page.
Best regards,
Mike
Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
.cr-all-reviews-shortcode ol.commentlist li .comment-text .meta .woocommerce-review__author,
.cr-all-reviews-shortcode ol.commentlist li .comment-text .cr-rating-product-name .cr-product-name-picture .cr-comment-productname-a,
.cr-histogramTable tr.ivole-histogramRow .cr-histogram-a {
color: #fff;
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.
Best regards,
Mike
Hi,
Your screenshot has this structure:
enfold-child ▸ config-templatebuilder ▸ avia-shortcodes ▸ logoslider ▸ logoslider.php

It should be:
enfold-child ▸ shortcodes ▸ logoslider ▸ logoslider.php
Best regards,
Mike
Everything you need is already available in Enfold. You are not forced to use an additional plugin. If you are the licence holder (including web font usage), you can convert and use your desired font f.e. by : https://transfonter.org/
my recommendation is to generate woff2 and as fallback solution the ttf fonts.
The downloaded zip file could be used allready by enfold Font Manager, but however, I would only advise you to rename the zip file. In the Enfold Font Manager, the name of the zip file will appear as the font name (the css font name is not affected by this, it is generated from the font itself).
I use ENFOLD in Italian, but in the latest version (6.0.8) updated last December the board with options and extensions is always in English and no longer in Italian.
I want to install Adobe Fonts to my website (Enfold) using the plugin Custom Adobe Fonts (Typekit) By Brainstorm Force. Can you please tell me the easiest way to achieve this please. Many thanks.
I have stripped down a clone of my live site to just have two themes and Woocommerce installed.
I have Woocommerce setup to show the original format of the product images and this works fine if I use a different theme than Enfold.
When I activate Enfold the product images are cropped and squared – like there is some setting or internal code in Enfold that overwrites the Woocommerce settings for thumbnails.
Woocommerce thumbnail setup – see it here
Product image cropped and squared on “Edit Product” screen with Enfold active – 
Image is shown in same way on shop page – see it here
Correctly formatted product image on “Edit Product” screen with Twentysixteen theme active –
Hope someone can help my solve this issue.
Kind regards
Dennis
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This topic was modified 4 months ago by
ProSEO. Reason: Missing image
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This topic was modified 4 months ago by
ProSEO.
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This topic was modified 4 months ago by
ProSEO.
Hello, how are you? I hope you are well. When activating the WooCommerce plugin, the theme enfold pages show an error when saving pages when I make the change. To continue working, I deactivate the plugin and it works again. Can you help me?
Thanks
I figure out why its doing that
take a look at this screenshot – https://ibb.co/pvgqpzD
for some reason when i select that heading text, it is sayhing that the background is white
Is there anyway in enfold we can set that to transparent? that may solve the issue
thanks alot
Hey Antonio,
For technical support, please login to the support forum and open a new thread.
Best regards,
Rikard
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Antonio MauricioGuest
Hello, how are you? I hope you are well.
When activating the WooCommerce plugin, the theme enfold pages show an error when saving pages when I make the change. To continue working, I deactivate the plugin and it works again. Can you help me?