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  • #1426086

    Topic: Increase Speed site

    in forum Enfold

    Hi,
    my site is really slow, especially in mobile mode. How can I improve it?
    I installed a cache module, compressed and changed the images to a different extension.
    I also installed a module to detect which part of the site is slow and it tells me that it is enfold.
    Screenshot-2023-11-20-alle-15-59-56

    Best Regards

    #1426077

    In reply to: PHP Update

    Hi Rikard,

    Thanks for your answer.

    I can no longer open the page and nothing works in the backend either. It also shows that there is a critical error.

    I also tried changing the theme and then all PHP versions work.

    It must be something with the Enfold theme.

    What can I do?

    Best regards
    Christian

    #1426076

    Hello Mike,
    thank you for reply quickly :)
    I use an Enfold-child theme, which code can I add to the “function.php” file to obtain the same result ?
    Thanks,
    Best regards,
    Stephanie

    Chrisxx1982
    Participant

    Hi,

    unfortunately, I found that the Enfold theme has some problem with the Customer Reviews for Woocommerce plugin.

    This is what the problem looks like: https://postimg.cc/CBJJr3vH

    The stars are always shown to me twice, one above the other. When I was troubleshooting, I initially suspected another plugin. I first switched off all plugins, unfortunately without success.

    Then I simply changed the theme and the error went away.

    Where do Enfold’s stars come from in the rating? How can I set/turn this off?

    Best regards
    Christian

    #1426071

    Hey ausgesonnen,

    Please try the following in Quick CSS under Enfold->General Styling:

    @media only screen and (max-width: 1024px) {
      nav.main_menu {
        display: block !important;
      }
      #avia-menu .menu-item {
        display: none;
      }
      .av-burger-menu-main.menu-item-avia-special {
        display: block;
      }
    }
    

    Adjust the 1024 value to the pixel width of your choice.

    Best regards,
    Rikard

    #1426067

    Topic: PHP Update

    in forum Enfold
    Chrisxx1982
    Participant

    Hi,

    are there certain things to consider with the current PHP version? I currently still have 7.4.33 running.

    Now I tried an update to a higher version 8. Unfortunately that doesn’t work.

    I have now deactivated all plugins. Only Woocommerce is activated, but it still doesn’t work.

    Is there anything Enfold needs to consider or set beforehand?

    Best regards
    Christian

    Hi,
    Thanks for the further information, this sounds like a feature request that the Dev Team will need to review, the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.
    Please post your request there instead of here in the support threads as the Dev Team doesn’t always check here.
    Thank you for your patience and understanding.

    Best regards,
    Mike

    #1426054

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1426053

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1426049
    Loveronika
    Participant

    Hi,
    I have used enfold agency one pager demo for a website.
    it is more or less just one page, but I did a second page for imprint and data information (we didn’t want to have all the long text on the one pager).
    The main menu uses anchors, and I also see this menu on the imprint page, but of course it is not working on this page. What can I do to use the anchor main menu for the one pager site, but not on the imprint site? I would just like a link there ‘back to startpage’.
    Kind regards,
    Veronika

    Hi Mike,

    Thank you for this.
    I expect I can turn all of the options to NO or WPI without an issue.

    The WPI – is just a way to revert those options if something goes wrong because anything other than YES is equal to NO. So by setting them to WPI I can run a query to replace WPI with NO or YES but I cannot do that if I go straight to NO.

    Sorry I think you have misunderstood.

    I am asking if Enfold can update the way that WP_Options Autoloaded features are managed.
    As a stop gap. I am capable of manually changing these values but what I was hoping is that we can alter the queries here so that:

    1. We already have an option to only load the CSS and JS of used components in the Enfold performance panel BUT it looks like those options are still set to Autoload= YES even if they are not used. Is it possible to add some logic to change the value from YES to NO and back again depending on if the components are used?
    2. A review of the other autoloaded functions that Enfold creates

    By doing this it will speed up WP-Admin and the front end of the site as less autoloads means less data required per pageload. This will improve the TTFB scores for uncached queries and speed up page caching because less data is autoloaded.

    Let me know your thoughts.

    #1426042
    dlott
    Participant

    When activating Enfold v5.6.5 in a cPanel with PHP 8, the website crashes and “There has been a critical error on this website.” displays.

    Error Log:
    [20-Nov-2023 06:08:54 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 662
    [20-Nov-2023 06:12:14 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 618
    [20-Nov-2023 06:12:15 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 601
    [20-Nov-2023 06:58:08 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 662
    [20-Nov-2023 07:11:01 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 643
    [20-Nov-2023 07:17:46 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 590
    [20-Nov-2023 07:21:22 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 590
    [20-Nov-2023 07:21:55 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 590
    [20-Nov-2023 07:25:13 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 662
    [20-Nov-2023 07:31:50 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 643
    [20-Nov-2023 07:45:07 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 226
    [20-Nov-2023 07:45:15 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 226
    [20-Nov-2023 07:48:19 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 77
    [20-Nov-2023 07:48:27 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 235
    [20-Nov-2023 07:48:28 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 226
    [20-Nov-2023 07:48:31 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 234
    [20-Nov-2023 07:48:32 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 226
    [20-Nov-2023 07:50:50 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 233
    [20-Nov-2023 07:50:51 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 77
    [20-Nov-2023 07:54:30 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5242880 bytes) in /home/betagchtravis/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth/buttons_fullwidth.php on line 64

    Suggestions?

    #1426035
    MLA18
    Participant

    Hi,

    We are trying to improve the site speed performance, which uses the Enfold theme, and we are encountering issues. Can you please assist us? Additionally, we have attempted alternative methods as mentioned below.

    Live Website URL: https://airtrolinc.com/

    1) Initially, we created a staging environment for the website to ensure that our optimization attempts wouldn’t impact the live site.
    staging Website URL: https://airtrolinc.com/staging/

    2) Following that, we attempted to configure the site settings based on the guidelines provided in the documentation at: [Link to Documentation: https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow]. We followed the steps outlined, but unfortunately, the expected improvements were not achieved.

    3) In our pursuit of performance enhancement, we installed the WP-Rocket caching plugin. However, despite this addition, the website’s speed did not see a significant improvement.

    4) To explore further options, we implemented the Smush plugin along with WP Super Cache. Despite our efforts to configure these plugins optimally, the desired speed improvements have not been realized.

    Could you please provide thoughts or guide us to improve the site performance

    Thank you!

    #1426027

    Hey navindesigns,

    Thank you for the inquiry.

    1-2.) Looks like you’re using the “justified-image-grid” plugin for the gallery with its own lightbox option. You may need to disable the default Lightbox Modal Window option in the Enfold > Theme Options panel to get rid of the second lightbox. Please contact the plugin author about the column issue.

    Best regards,
    Ismael

    #1426018
    Leland Dieno
    Guest

    Hello!
    I am working on a clients website: https://danimackenzie.com/
    as soon as I upgrade PHP to 8.0 from 7.4 the site breaks and it appears to be a theme error.
    Are you able to provide details on your themes support for php 8.0?

    We are using enfold

    #1426017

    Hey navindesigns,
    Thank you for the link to your site and your example, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_single_post_banner() { ?>
      <script>
    (function($) {
      $(function() {
      	var postTitle = $('.single-post h1.post-title').detach().text();
      	var postBanner = $('<div class="banner"><h1>'+ postTitle +'</h1></div>');
         $('.single-post .big-preview.single-big').detach().insertBefore('.container_wrap_first');
         $(postBanner).insertAfter('.single-post .big-preview.single-big img');
      });
    })(jQuery);
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_single_post_banner', 99);
    

    and this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) { 
    #top.single-post #wrap_all .all_colors .big-preview.single-big .banner h1 {
    	font-size: 18px;
    }
    .single-post .big-preview.single-big .banner {
    	top:18%;
    	padding:0 5%;
    }
    }
    
    .single-post .big-preview.single-big {
        padding: 0;
    	pointer-events:none;
    }
    .single-post .big-preview.single-big .banner {
    	top:30%;
    	position:absolute;
    	z-index:4;
    	padding:0 10%;
    	color:#000;
    }
    .single-post .banner h1 {
    	background-color: rgba(255,255,255,71%);
    }
    
    @media only screen and (min-width: 1440px) { 
    .single-post .big-preview.single-big {
    	max-height: 450px;
    }
    .single-post .big-preview.single-big a img {
    	transform: translateY(-20%);
    }
    .single-post .big-preview.single-big a {
    	max-height: 450px;
    }
    .single-post .big-preview.single-big .banner {
    	top:36%;
    	padding:0 15%;
    }
    }

    it will take the single post feature image and title from the default layout like this:
    Enfold_Support_3956.jpeg
    and create a full width banner with the title in it like this:
    Enfold_Support_3953.jpeg
    On mobile it should look like this:
    Enfold_Support_3958.jpeg
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    #1426011

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1426007

    Hi,
    The subline above is calling the font-family “calibriz” which is not correct, it should be font-family “calibri-cursiv-bold”
    So please correct your css to this:

    #top .av-special-heading .av-subheading.av-subheading_above {
    font-size: 32px !important;
        font-family: 'calibri-cursiv-bold'!important; 
        font-style: italic; bold !important; 
        color: #ff0044 !important;
    }

    then clear your browser cache and check.
    Enfold_Support_3947.jpeg

    Best regards,
    Mike

    #1426006

    Hi,
    Thanks for the link to your site, I found the page linked below that has an image inside of an accordion, so I assume this is the page that you were refuring to.
    At first I thought that the image was not opening in a lightbox, it seemed that nothing was occuring when I clicked the image, but then I noticed that my pointer turned into a zoom pointer, that typically shows when you mouse-over a lightbox. When I check the browser inspector it showed the lightbox was open but transparent. I’m not sure if this is from some css or a custom function in your child theme, but switching to the parent Enfold theme shows the lightbox opening.
    Please try this yourself so you will see that it works, then I recommend switching back to your child theme and try removing your custom functions and css until you find the cause, you have a lot there and I tried to find it but couldn’t. It looks like you have a few functions that disables different theme elements and functions so perhaps this is related.

    Best regards,
    Mike

    #1426002

    Hi,
    Thank you for your patience and the link to your site, when I check it looks like you found the error because when I download your font and compare it to your site it is showing correctly.

    @font-face {
        font-family: 'calibri-cursiv-bold';
        src: url('/wp-content/uploads/avia_fonts/type_fonts/calibri-cursiv-bold/calibriz.ttf') format('truetype');
        font-style: normal;
        font-weight: 400;
        font-display: auto
    }

    note the characters with the arrows:
    Enfold_Support_3944.jpeg
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    #1426000

    In reply to: problem

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1425997

    In reply to: Video on mobile

    Hi,
    I didn’t find the css in your compressed css file, but when I test by injecting it, it seems to work. Try adding it to your WordPress ▸ Customize ▸ Additional CSS and see if it works then, it’s probably a caching issue and you could try disabling your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable your Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files

    Best regards,
    Mike

    #1425986

    Hey Chrisxx1982,
    Thanks for the screenshots and the link to your site, but it looks like you have added a strong tag around your caption text and then used some custom css to create the button:

    .av-image-caption-overlay-center p strong {
        color: #FFF;
        padding: 10px;
        background-color: rgba(0,0,0,.5);
        font-weight: 400;
        border-radius: 5px
    }
    

    So if you want the button in the image to be green then please adjust the background color in the above css, the image element doesn’t have a “button” option.
    If you did use a strong tag I hope you are using the Special Character Translation plugin so you will not have this error:
    Enfold_Support_3936.jpeg
    If I have misunderstood please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    #1425984

    In reply to: problem

    Hi,
    Thanks for the host login, it looks like your Enfold theme is v4.6.3.1 which is very old and will noy work with PHP v8.2
    So first try to downgrade your PHP to v7.4 to get your site back online, then manually update to v5.6.8, then you can change your PHP back to v8.2
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    Hey Karin_Tara,
    Your blank media library items are pointing to a server error 500:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    I’m not sure if this is only a server error or if a plugin is also playing a role, try asking your webhost to review your server logs and the error.
    I see from your site health panel you cound try improving these options:
    PHP max input variables 6000 ▸ 10000
    PHP time limit 200 ▸ 600
    Max connections number 200 ▸ 1000
    I see that you only have 5 pages, and no posts or portfolio items and your small homepage loads slowly, perhaps this is related to your plugins, try disabling all of theme and see if you still have issues.
    I disabled your Classic Editor plugin and Disable Gutenberg plugin, and enabled the Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor option.

    Best regards,
    Mike

    Hi,
    When you choose your image please ensure that the size is large enough, such as “full size”, by default the “medium” size is selected so the images are small:
    Enfold_Support_3934.jpeg

    Best regards,
    Mike

    #1425980

    In reply to: Menu issue

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1425974

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1425973

    Hi,
    Glad we were able to help, I place the css in WordPress ▸ Customize ▸ Additional CSS because you are using multiple languages and wanted it to work for all languages, you can move it to Quick CSS if you wish, but you will need to add it for each language. WPML creates a theme panel for each language. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1425972

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 results - 11,851 through 11,880 (of 244,541 total)