Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for the login to your site, I see that you have only one menu “Banner Menu” but you have no menus selected in the WordPress ▸ Appearance ▸ Menus ▸ Manage Locations:

so I selected your menu for you and now WordPress shows the correct menu, this also corrected your second question.

Best regards,
Mike

Hey David Wiener,
Please see the big blue button at the top of the forum, when you are logged in:

or you can use this link to create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey CJ,

Do you have, or can you get access to the account which was used to purchase the theme? If not, then you might have to buy your own license: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. It’s on sale now, so if you’re going to buy an additional license, now would be a good time.

Once you have access to the theme files then please follow this in order to register your theme licence: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi Wolfgang,

The update to 5.6.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey webservantnaoz,
Typically this occurs when there is a missing closing tag in the element or one of the precious elements, you can try Enabling the Avia Layout Builder Debugger and examine the page shortcode and correct the missing tag.
I was not able the add the code to your child theme functions.php because your WordPress ▸ Appearance ▸ Theme File Editor is disabled, please enable and add this snippet:

add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
	return "debug";
}
 

and then see if you can find the issue, if not then add the code so we can try to find the issue.
Sometimes once the error is saved it can not be “fixed” and a new page will need to be created, I see that you have saved some templates, if the error is in one of these you will need to remove it as the templates can not be “fixed”.
So if you think this may be the issue, try creating a new page from scratch and don’t use any of your saved templates and see if you can reproduce the error.
Also please note that if you copy & paste into the “visual” tab of the text editor, some browsers also paste the html tags from the clipboard and you won’t see these unless you use the “text” tab of the text editor, this could be how a unclosed tag was added into your text element.

Best regards,
Mike

Hey Darryl,
It looks like you are using the Elementor plugin, if you used it to create a elementor footer elementor will also remove the header from the theme, the only solution will to also use elementor to create a header. This is a elementor conflict and we don’t have a workaround for this.
Please note that Enfold has it’s own built-in builder and third party builder plugins typically don’t play well, we do not recommend using elementor with Enfold.
We recommend disabling elementor to avoid conflicts.

Best regards,
Mike

Hi,
When I check your page I see that you are using Enfold v5.6.2, please update to v5.6.8
You site says the update token has changed and not verified, so perhaps it says you are using the “latest version v5.6.2” but that is not the latest version. Please save the token again and check for the updates again, please note that Envato limits the number of update checks you can preform each day. If you are still having trouble then try installing the Envato Market WordPress Plugin, or you can manually update.
To manually update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey Lingens,

Thanks for that. You can’t use purchase codes to register your theme licenses, you have to generate tokens. Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike