Hi,
Raphael this is strange as we are not able to reproduce this situation. Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause. Also check that the element doesn’t have the visibility option set to hidden for the specific screen size.
If you continue to experience this issue please open a new thread so we can assist, as this is not your thread and posting your admin login here will not be private and you will not see our comments in the Private Content area, thank you.
Best regards,
Mike
I’m having trouble updating my Enfold theme from 5.6.2. Jetpack is telling me that there is. security risk with that theme.
Plus, my web host (Dreamhost) says that it is preventing me from upgrading my PHP.
When I go the Theme Updates section, it is showing me this message
(I pasted the message in the Private Content section.)
I don’t really understand the Token system, and don’t really understand why it would all the sudden not be working.
Please help!
Tony DavisGuest
I am attempting to buy your Enfold theme.
The account has more than sufficient funds. The debit card is not blocked. Three attempts have been reported as unsuccessful with no details.
Please tell me how to proceed.
Thank you
Hi Lance,
You can edit or disable Share Links in Enfold theme options > Blog Layout ( https://i.imgur.com/2EnSMZf.png ).
Regards,
Yigit
Hallo,
leider lassen sich die oben genannten Optionen zur individuellen Silbentrennung bei einzelnen Wörtern in Enfold nicht verwenden. Sie verschwinden nach dem Sichern.
Gibt es eine andere Möglichkeit bzw. Workaround?
Danke
FW
Hi Michael,
You can use your purchase code to register to our support forum at https://kriesi.at/support/register/ and start new threads under Enfold subforum at https://kriesi.at/support/forum/enfold#new-post.
To receive auto-updates, you’ll need to generate a Personal Token on Envato. You can find instructions here: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token.
Best regards,
Yigit
Hey @seremot,
It looks like you’re using Enfold 4.4.1. Updating Enfold to 5.6.8 should fix the issue: https://kriesi.at/documentation/enfold/theme-update/.
Regards,
Yigit
Olaf Dörnenburg – provalida GmbHGuest
Hallo zusammen,
wir nutzen das Enfold Theme und das entsprechende Kontaktformular. Die “Nachricht erhalte” E-Mail an den Interessenten wird nur in html und nicht auch noch als plain Text geschickt. Dies führt dazu, dass diese Nachrichten oft als Spam gekennzeichnet werden. Gibt es hier eine Lösung?
Danke und schöne Grüße
Olaf Dörnenburg
I have the same problem on an old site where the php version has been updated
Versione di WordPress 5.6.2
Tema corrente: Enfold (versione 4.4.1)
Versione PHP 8.2.11
Dettagli dell’errore
====================
Un errore di E_COMPILE_ERROR è stato causato nella linea 313 del file /home/priula/public_html/wp-content/themes/enfold/functions-enfold.php. Messaggio di errore: Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e)
The problem is that I cannot login and therefore update the versions of wordpress and enfold in any way!
I tried uploading enfold via ftp, but it still won’t let me log in.
Can you help me? Thanks
Hi,
Thank you for the update.
It turned to be an issue with the Enfold > Performance > File Compression settings. We temporarily disabled the option to regenerate the head scripts. You can re-enable the file compression settings back to optimize the performance of your website.
Best regards,
Ismael
Hi,
Thank you for the update.
Please provide the content of the modified toggles.php file using pastebin.com. We would like to test it on our end.
I did add this part of code in the functions.php located i the Enfold-Child shortcodes folder.
The functions.php file should be located in the root directory of the child theme folder, not inside the shortcodes folder.
Best regards,
Ismael
Hey grabowski,
Thank you for the inquiry.
Instead of manually adding a counter or timestamp to the style.css file, consider installing a compression plugin or a cache plugin with a compression option. These plugins automatically generate a new file when there are changes to the site. You can also use the theme’s Enfold > Performance > File Compression settings and enable the Unique Timestamp Of Merged Files And WP Object Cache Bug option to append a timestamp to the compressed file
Best regards,
Ismael
Hi,
Thank you for the update.
The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.
The error above indicates that the token lacks the required permissions. Did you review the necessary permissions for the token?
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Please generate another token and make sure that it has the following permissions.
– View and search Envato sites (checked by default) (Required)
– View the user’s Envato Account username
– View the user’s email address
– View the user’s account profile details
– Download the user’s purchased items (Required)
– Verify purchases of the user’s items
– List purchases the user has made (Required)
Best regards,
Ismael
Hey David,
Thank you for the inquiry.
There is no option for this by default but you can add this css code to hide the overlay that displays on hover.
.avia_transform a .image-overlay {
display: none !important;
}
Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings.
Best regards,
Ismael
Hey nebuddlho,
Thank you for the inquiry.
If you’re using the Advanced Layout Builder, you can insert a Blog Posts element in the post, then add this filter in the functions.php file to display other posts from the same author.
add_filter("avia_post_slide_query", function($query) {
global $post;
if(is_singular('post'))
{
$author_id = $post->post_author;
$query["author__in"] = array($author_id)
}
return $query;
}, 10, 1);
To display the category list and author info, please go to the Enfold > Blog Layout > Blog Meta Elements section and toggle the elements as you wish.
Best regards,
Ismael
Hi,
Thanks for the feedback, I see that in your first post you said the API failed, Envato stoped using the API a few years ago, so if you have an old theme that asks for a API you can only manually update. You can see from the response you posted above Envato says your token is invalid.
So you will need to follow the instructions and create a new valid token, or can try using the Envato market plugin and check your token there.
You can not enter a new token into a old theme that asks for a API, to update a old version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
Mike
Hey Rikard,
I did all that is described in https://kriesi.at/documentation/enfold/theme-registration/
I have always the same problem.
The child theme says :
La dernière fois que nous avons vérifié votre jeton Envato nous n’avons pas pu nous y connecter :
L’accès aux achats n’a pu avoir lieu
Le nom d’utilisateur n’a pu être trouvé (requis pour votre information seulement)
Impossible d’accéder à l’E-Mail (requis uniquement pour votre information)
Les erreurs suivantes sont survenues :
Achats : Erreur de code 403 retournée par Envato : Forbidden:
– reason: invalid-token
username Erreur de code 403 retournée par Envato : Forbidden:
– reason: invalid-token
email Erreur de code 403 retournée par Envato : Forbidden:
– reason: invalid-token
Achats : un pb. a eu lieu pour accéder à vos achats. Mises à jour impossible.
Mises à jour du thème
Une fois entré et vérifié votre clé de jeton privé Envato, WordPress va chercher des mises à jour toutes les 12 heures et indiquer ici s’il y en a une de disponible
Votre numéro de version de Parent Theme (Enfold) actuel est 5.6.8
Votre version de PHP : 8.2.13
Il n’y a eu aucune vérification ces derniers mois.
Best regards,
François
Hey francoisbreton,
Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad to hear that you have this sorted out, if you have any further questions please login and create a new thread and we will gladly try to help you. Thank you for using Enfold.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
Best regards,
Mike
I can easily unpublish (and password protect) non-Enfold pages.
But how do I unpublish Enfold Advanced Layout Builder pages (eg Blog Grid, Masonry Blog, Home v4: Small Slider, etc) so they do not appear in my SiteMap and do not get indexed by Google.
I would prefer not to delete them out.
Thanks.
A HUGE THANK YOU TO EVERYONE!!!
This works great now — so cool!!!
Guenni007, thank you for the tip. I like it a lot and will try that out.
Enfold team, you can close this ticket.
Thank you, thank you, thank you.
Thank you, I did that and nothing worked but overlooked the option ‘site reset’ At last I did that, did a re-install of wordpress and a re-install of the Enfold theme and yes, there are the pages. Thank you
-
This reply was modified 2 years, 4 months ago by
dorisb123.
Hi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Thanks for your quick answer Ismael,
I did add this part of code in the functions.php located i the Enfold-Child shortcodes folder.
I wanted to change the name of the toggle shortcode because I need to keep the toggle component for other uses.
This new my-toggle element, displayed in the avia-builder is very specific, hence the changes I made.
This works fine with Testimonial.php or buttons_fullwidth.php, so I wonder why this doesn’t work as expected with toggle.php
best regards
Xavier
Hi,
Thank you for the update.
We may need to inspect the site in order to properly understand the issue. Please provide the login details in the private field. Have you tried temporarily disabling the Enfold > Performance > File Compression settings? Make sure to purge the cache afterwards.
Best regards,
Ismael
Hey xaviero7,
Thank you for the inquiry.
Why did you replace the name of the toggle shortcode? If you intend to override an element or shortcode in the child theme, you should create a folder called “shortcodes”, copy the shortcode files inside that folder, and then add this code to the functions.php file.
add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1);
function avia_include_shortcode_template($paths)
{
$template_url = get_stylesheet_directory();
array_unshift($paths, $template_url.'/shortcodes/');
return $paths;
}
For more info, please check the documentation below.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Best regards,
Ismael
Hi Ismael,
I’ve got the latest version (5.6.8) and Enfold Child (Version 1.0)
Hey whdsolutions,
Thank you for the inquiry.
Did you enable the options in the Enfold > Privacy & Cookies panel? It’s possible that the map is being blocked because the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior is set to the third or fourth option
Best regards,
Ismael