Hey bouncy1234,
Thank you for the inquiry.
It’s possible that there are permissions you may have missed while creating the private token. Please review the required permissions in the following documentation.
// https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
These are the required permissions.
– View and search Envato sites (checked by default) (Required)
– View the user’s Envato Account username
– View the user’s email address
– View the user’s account profile details
– Download the user’s purchased items (Required)
– Verify purchases of the user’s items
– List purchases the user has made (Required)
Best regards,
Ismael
I received an email saying:
We’d like to let you know that an update to your item Enfold – Responsive Multi-Purpose Theme by Kriesi is now available in your Downloads page.
I generated and entered a Envato private token in “Theme Update” but get the following message:
We checked the token on 2023/12/03 15:34 and we were able to connect to Envato and could access the following information:
Your purchases
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occurred:
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Thanks.
Hi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Strange, I would imagine that the other thread would have lead to the solution as it seemed to be the same situation.When I check your site with the inspector emulating a mobile device and view the scripts loaded and then click the burger menu 20 additional scripts are loaded:

most of which I don’t think apply, such as FB, YT, reputation badge, but a few WordPress core scrips load from /wp-includes/js/ like wp-polyfill.min.js which sometimes is used as a “bridge” between scripts, so perhaps this is part of the issue.
Try looking at these scripts and see if this helps.
I also note that if you look at the DOM in the inspector you can see all of the scripts that get the data-rocket-status=”executed” attribute when you click the burger menu, and one that stood out to me was the variables for the avia_framework_globals

I’m not sure how you could allow these variables in wprocket but perhaps this is related.
I tried to search for other threads with this issue for possible clues, but the only other one I found was the one I linked to and you have already followed those steps.
Your not using any other plugins like Autoptimize and you tried disabling Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression right? It looks like you are using a CDN, perhaps try disabling it for now to ensure that there is on conflict.
The only other thing that I can think of is to disable all of the wprocket settings so the burger menu is working correctly and then enable one at a time, clearing the cache with the CDN disabled until it breaks again and reviewing it. Or perhaps try adding all of the known js files from WordPress and Enfold until the burger menu works correctly and try removing them one at a time until it breaks and you find the combination that you need.
Best regards,
Mike
Hi,
In the last screenshot you point to product titles and write that they should be white, which would be good for the one with a green background, but the other one has a white background so if the title was white you would not see it:

So assuming that this an error, please use Ismael’s css above:
.main_color a, .main_color strong a, .main_color strong, .alternate_color strong, .alternate_color strong a, .alternate_color a {
color: #000000 !important;
}
and then add this css to change the titles with the green background to white:
#top .main_color a strong.woocommerce-loop-category__title {
color:#fff !important;
}
If you find more things to change then please let us know and we will help with more css to build on this.
Best regards,
Mike
I have the latest WordPress with the latest Enfold theme and only WooCommerce plugin installed.
1. When I go to the shop I add a product to the mini-cart in the menu will flash for 0.5 seconds with the number (1) next to the cart and then it disappears and shows empty cart.
2. When going to the Cart page it doesn’t display anything it just keeps loading forever.
Here is a video of the problems
View post on imgur.com
This is the website
For the second time in 3 weeks, I have received an Enfold update notification from ThemeForest. The latest update I have is 5.6.8.
Is this still the most recent update? Any reason why I have now received two updates from ThemeForest? I received the notification yesterday from ThemeForest – Sunday, December 3. I can share the email with you if needed.
Hello,
I am dealing with a strange problem.
I built this site on enfold, and it has been working great for over a year.
My client has asked us to add about 15 new landing pages, and as we began the process, we knoticed a problem that started popping up as we updated.
Certant updates would cause many pages of the website to appear blank, yet not completely blank, almost as if the content of a page was showing up behind the solid color of a color section. We realized the content was still there because by clicking around on the blank page, some times we could accidentally grab text or images, as if we had selected them and were dragging and dropping them.
Unsure how to solve the problem, we re loaded a previous back up from our hosting account, and tried to continue without triggering the problem, but we triggered it many times.
Here are some ways we triggered the problem.
1. Updating enfold to the newest version triggered the problem – so we went back.
2. Changing text in the copyright footer section (from 2022 to 2023) – this broke the site so we went back.
3. Duplicating a page writing new content in it, and then posting it broke the site – so we went back.
I’m not sure how to solve the problem please help. Thanks!
Hey greenmall,
You can override header.php in a child theme if you like. You could also add extra content to the header by adding a widget area: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
Best regards,
Rikard
Hi Ismael,
Thank you for this following up.
Actually, togglesDownloadXILS.php is put in the enfold-child/shortcodes folder and I kept toggles.php in the avia-shortcodes/toggles folder.
See the screenshot (in the private content)
As I told you, updating and viewing the page from the WP dashboard is working fine, but when I want to directly access the url of the page, there is no toggleXILS (see screenshot2, from dashboard, screenshot3 from the url)
I’m sure it’s something I missed, but can’t find it.
Thanks in advance for your help.
Best regards
Xavier
-
This reply was modified 2 years, 4 months ago by
xaviero7.
2) Under Widgets – did you create a widget area : header ?
Your code alone is not enough, the snippet only assigns the widget area position in the DOM.
1) I don’t think the fact that a child theme is used here has anything to do with it. There can be many reasons. It starts with the hoster, or certain htaccess settings could also be responsible. Some security plugins can also be a reason.
PS : how was the child theme created? Is it the one provided by Enfold – or a manually created version?
Dear support, I have a couple of problems with my Enfold child theme, I use enfold for every site I make for my clients, but this is the first time i use a child theme, and I would like to know what is going wrong.
1. under the menu appearance, the editor section to edit php files disappears.
2. I’m adding the following code to enfold child/function.php :
add_action( ‘ava_after_main_menu’, ‘enfold_customization_header_widget_area’ );
function enfold_customization_header_widget_area() {
dynamic_sidebar( ‘header’ );
}
But the header widget area doesn’t show in the backend, i would like to put an offer banner in the header.
Can you help me solve it?
thanks
Hi
We made a new website with Enfold and WPML and now we have some problems or things that we do not understand.
The first thing is that sometimes we have “av_button: label” and av_button: link” and sometimes we have only “av_button: label” in the translation editor.
The second thing is that for example the job description of a team member can have new lines in the original language but not in the translation.
See screenshots in the private content section.
Thanks very much.
Best regards
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
A 500 error is a sever error, try checking your server logs and check your WordPress ▸ Tools ▸ Site Health ▸ Server for low settings like the PHP max input variables try comparing to these:

Are you using PHP v8.3? try rolling down to v8.2 or v8.1
I checked my test site again and I also have over 200 pages but I don’t have any errors and we have not had any other reports. Try going to WordPress Menu → Rank Math SEO → Status & Tools → Import & Export and switch to Advanced Mode and try exporting your settings:

and I will try importing them into my test site, perhaps it is a setting that I didn’t set the same way you did. Are you using the free version or the paid version? I don’t have access to the paid version, so try exporting your settings and then downgrade to the free version and test again.
Best regards,
Mike
Hi Thomas,
Thanks for reaching out to us.
1. The theme options are translated into German, but you have to translate content yourself, or use a plugin like WPML to handle it for you.
2. There are no German specific settings for WooCommerce by default, but you can use the WooCommerce Germanized for that.
3. There was a sale last week, but the price is back to normal now. I’m not aware of any upcoming campaigns unfortunately.
4. Yes, it’s very easy to use.
5. We haven’t really compared our theme to Avada, but Enfold is easy to use for anyone and offers most features which are included in other premium themes.
Best regards,
Rikard
hallo Guienna
ich schreibe dir mal deutsch, das ist einfacher für ich
wenn es für dich passt?
danke mit dem Hintergrund passt super so
wenn ich die min-height: 75vh einstelle passt das super.
bei den anderen seiten habe ich auch so eingestellt:
#top:not(.home) #wrap_all {
min-height: 75vh;
background-image: url(/wp-content/themes/enfold/images/background-images/floral-dark-compressed.png) !important;
background-repeat: repeat;
}
aber dort habe ich dann eine ganz andere höhe
danke für deine Rückantwort
freundliche Grüsse Franz
Bonjour,
je viens vers vous car je viens de recevoir une notification de mise à jour du thème enfold par mail mais lorsque je regarde sur mon tableau de wordpress – mises à jour, mon thème est à jour
– Quand je clique sur le lien de mise à jour que j’ai reçu par mail, cela m’envoie sur la page envato market ou il y a le thème à télécharger?!
– Faut il faire une manipulation particulière pour faire la mise à jour du thème?
– Cela ne va pas casser mon site actuel?
Bien cordialement
Sébastien
sadly there is no class for those pages that are password protected – so maybe it is only possible to use the page-id of those pages.
#top.page-id-15240 .container_wrap.container_wrap_first {
background: url(//dorfgeschichte.li/wp-content/themes/enfold/images/background-images/floral-dark-compressed.png) !important;
background-repeat: repeat;
}
but: because you set the background to all pages ( except the home page ) to wrap_all container – you only need to get rid of the backgrounds overlaying this:
#top.page-id-15240 #main,
#top.page-id-15240 .container_wrap.container_wrap_first {
background: transparent !important;
min-height: 75vh
}
Hello Mike,
thanks for your help!
I have now started a test…
All Plugins deactivated. Only rank math not.
The Problem is beetween enfold and rank math …. :(
<<If you have any customized files in your child theme, such as header.php & footer.php>> No
I delete the contents from function.php from enfold child and make the test.
New page or change a existing page –> /page-sitemap.xml is down —> 500 error
Not Plugin conflict with others plugins…
I have 202 pages in my /page-sitemap.xml
I switch too twenty theme –> /page-sitemap.xml come back with all pages
I switch back too enfold child –> /page-sitemap.xml remains with all pages
I creat a new page or change a existing page –> /page-sitemap.xml is every down —> 500 error
Sure! I switched also enfold child and enfold parent between …. –> the same error and problems
Anybody have a idea???
Please!
-
This reply was modified 2 years, 4 months ago by
strumpumpel.
Hi,
Thank you for the info.
The avia-hamburger-menu-js script still has the defer attribute when we checked the site. Have you tried using the absolute or full URL in the exclusion?
<script type="text/javascript" src="https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js" id="avia-hamburger-menu-js" defer=""></script>
Try to add the following lines in the excluded javascript files field.
https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js
https://aerobis.com/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js
/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.min.js
https://w2n9d6m2.rocketcdn.me/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.js
https://aerobis.com/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.js
/wp-content/themes/enfold/js/avia-snippet-hamburger-menu.js
Best regards,
Ismael
Hi,
Thank you for the info.
Please add this css code, but do not remove the previous ones.
.main_color a, .main_color strong a, .main_color strong, .alternate_color strong, .alternate_color strong a, .alternate_color a {
color: #000000 !important;
}
After adding the code, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache or perform a hard refresh.
Best regards,
Ismael
Hi bouncy1234,
Can you try adding this CSS code in Enfold > General Styling > Quick CSS:
#top #main {
min-height: 100vh;
display: flex;
flex-direction: column;
justify-content: space-between;
}
Please review all the pages afterwards and see if it helps.
Best regards,
Nikko
Hi Dave,
I’m glad that Mike could help you :)
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hi havi,
Thanks for using Enfold and have a great day!
Best regards,
Nikko
Hi SHR Design,
Thanks for the update, I think the setup should work well (memory limit can be raised up if you add more plugins) however I still think you should consider migrating to other servers, such as those recommended hosting sites listed in https://kriesi.at/documentation/enfold/hosting-requirement/
Best regards,
Nikko
Fehler-Details
==============
Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 75 der Datei /home/httpd/vhosts/dorfgeschichte.li/httpdocs/wp-content/themes/enfold-child/functions.php verursacht. Fehlermeldung: Cannot redeclare ava_after_main_container_mod() (previously declared in /home/httpd/vhosts/dorfgeschichte.li/httpdocs/wp-content/themes/enfold-child/functions.php:66)
Hey WebbR,
I believe that the Envato Market WordPress Plugin will automatically update, please try this.
Enfold is licensed though Envato so all updates must come from Envato.
Best regards,
Mike