This reply has been marked as private.
Hey Michael,
Enfold is WCAG 2.1 AA compatible. You may need to adjust a few things, like the contrast and text spacing. You can do that in Enfold theme options > General Styling or Advanced Styling. If you are using the Audio Player element, you can add a Text Block element to add audio description.
For additional settings, you can use the WP Accessibility plugin: https://wordpress.org/plugins/wp-accessibility/.
I hope this helps!
Regards,
Yigit
Dear Support, I followed the instructions on this thread https://kriesi.at/support/topic/i-wish-to-use-the-new-svg-features-of-enfold-7-x-to-add-two-new-social-profiles/ and allmost everything worked, just that the Icon is not visible. Please check the Link below in PC. The Icon should appear right after the Instagram in the top right and the bottom right corners.
I created the SVG File through Figma and there I exported it as SVG.
What can I do to fix this?
Thank you in advance!
Caroline SchwabeGuest
I just renewed our license for enfold support (86bf6501-c421-40ec-b2d5-18ded0d5bb7c) but still can’t post support questions in the kriesi forum.
Hello,
1. Header : I would like to add on the top right of my main menu header a call to action, I followed all the instructions you give here > https://kriesi.at/documentation/enfold/header/#toggle-id-5-closed but it does not work, there is no text on the top of my menu.
2. Footer : I would like to have all of my text content (the column 2, 3, 4) vertically aligned with the text ” Les Fioretti, une ferme en permaculture à Pau”, currently they are aligned with the logo image. I don’t know how to do that without disturbing responsive design.
Can you help me ?
Thank you
Hi! I’m having trouble integrating the Redsys credit card payment gateway on my WordPress/ Woocommerce site that uses the Enfold theme.
Despite having the plugin properly installed, activated, and configured, when placing an order as a guest user (without registering), only one payment method appears: bank transfer. However, if I place an order while logged in as an admin, I do get both payment options: bank transfer and Redsys credit card payment.
I’ve already checked directly with the plugin developers (Redsys), and they confirmed that it’s not related to them. The plugin itself is working correctly and does not make any distinction between being logged in or not. They mentioned that this is likely a permission that needs to be granted either by WordPress or by the installed theme.
I’ve also confirmed that the ‘SoapClient’ class is enabled on the server where the website is hosted.
Luboš Josef MarekGuest
Hello,
thanks for the answer, it is on the website: https://novefoto.cz/ , but now it is restored from a backup.
SOS!!! Please, I need to send older updates, Version 7.1.1
URGENTLY Thank you I manage 10 + websites, so far there has been no problem with the Enfold template…. Now it is not possible to make any updates, pages.
Please send an older update, Version 7.1.1
Thank you very much
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
You can try to deregister the Enfold scripts using this in functions.php:
function degister_enfold_woo_scripts()
{
wp_deregister_script( 'avia_woocommerce_register_assets' );
wp_deregister_script( 'avia_woocommerce_enqueue_styles' );
}
add_action('wp_enqueue_scripts', 'degister_enfold_woo_scripts');
Best regards,
Rikard
Luboš Josef MarekGuest
After the last update of the Enfold template August 22nd 2025 – Version 7.1.2, it happens that when I make some fundamental changes to a page, or even the portfolio of the website and update it. Apart from the home page, nothing can be displayed, neither the updated page nor anything else from the menu. Then I have to restore the entire website from backups, including the database. Specifically, this is the website: https://novefoto.cz/ I need an older update, Version 7.1.1 I have an account at https://themeforest.net/
Good morning, Ismael,
I tried the new file class-element-templates.php and it seems to solve the problem: now I can save changes to the Custom Element ‘Team Member’.
Many thanks, Ismael and all Enfold Support, for your reactivity, confirming that we loyal Enfold users can count on excellent technical support and the continuous development of ‘our’ Enfold (4ever).
Best regards,
Oriano
Hi,
Thank you for the inquiry.
We were able to reproduce the same issue and found an error in the enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php file.
Please try to edit the class-element-templates.php file and replace its contents with the following code: https://pastebin.com/NaPqGZWS
Best regards,
Ismael
Hey Nicolas,
Thank you for the inquiry.
To be able to open a ticket in the forum, you have to register an account using your purchase code on the following page: https://kriesi.at/support/register/
Once registered, you can open a new thread using this form: https://kriesi.at/support/forum/enfold/#new-post
Regarding the plugin issue, it’s possible that the plugin requires users to be logged in to use the payment option. You will need to confirm this with the plugin developers. Please reach out to the plugin developers for additional information regarding the issue.
Best regards,
Ismael
Hey waveseven,
This is due to the default image compression settings, Enfold unpacks the original file and generates new thumbnail sizes without applying compression, resulting in larger file sizes, especially for larger dimensions like “featured”, “featured_large”, and “extra_large”. This occurs because the theme sets the default JPEG quality to 100, which is higher than the typical WordPress default of 80, and the generated files are not compressed during the resizing process.
To change the compression of new thumbnail sizes, add this code to the end of your child theme functions.php file in Appearance ▸ Editor and adjust to suit.
add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
function avf_set_quality_mod($quality) { $quality = 60; return $quality;}
For thumbnails already created you will need to regenerate the thumbnails
Best regards,
Mike
Hi
I’m just trying to convince our customer to upload smaller files sizes and use image compression and nexgen image formats etc rather than what they uplaod. However I’ve noticed that files that they have already uploaded which are for example 2500px wide x 1660px with a file size of 231KB. Enfold/Wordpress then creates files for banners etc which are 3 times the files size. e.g. 1500px x 630px becomes 721kb and 1500px x 430px becomes 670kb and so on.
Do you know why this would be and how we can prevent the image files becoming larger than the orgiinal that is uploaded?
Many Thanks
Regards
Colin
After installing the Enfold theme, the backend runs very slowly. However, switching to other themes resolves the issue. I then installed the Query Monitor plugin, which consistently reports various “missing dependencies” for scripts, all ultimately pointing to “avia-shortcodes (missing).” Similarly, for styles, it indicates “missing dependencies,” ultimately pointing to “avia-layout (missing).” I have tried reinstalling the latest version of Enfold several times, but the problem persists.
Hi,
In my tests, the name of the array must be in lower case, and the path must be added if you are not using the attachment ID
for example:
function custom_avf_custom_svg_shapes( array $custom_shapes )
{
$custom_shapes = array(
'mountain-test' => array(
'key' => 'Mountain-Test',
'title' => __( 'Mountain Test', 'avia_framework' ),
'has_flip' => true,
'has_width' => true,
'filename' => 'Mountain-Test',
'path' => './wp-content/uploads/avia_custom_shapes/'
// 'attachment' => '4650'
)
);
return $custom_shapes;
}
add_filter( 'avf_custom_svg_shapes', 'custom_avf_custom_svg_shapes', 10, 1 );

I would use the media library as Guenni007 suggests, as it would be easier to manage. The documentation also points to this.
Best regards,
Mike
Hey tebitron,
Try adding the “Element: Empty Line” Form Element set to “Print Email Only” where you want a space.
Ensure that you are using Enfold v7.1.2
Best regards,
Mike
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey etherrh,
Your two pages look like they are created differently, the Shop page with the sidebar at the bottom looks like it was created with a woof_products shortcode plugin. While the page with the sidebar uses a column with the theme product slider.
If you customize the Shop page any full width elements will push the sidebar to the bottom of the page. To achieve a layout like our Shop Demo you don’t need to add any elements or edit the shop page, it is automatic.
Best regards,
Mike
Hey Munford,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi @enfold!
I haven’t found anything about the European Accessibility Act (EAA) on the supportsites. You think you could give your users information about this EAA and how to use with enfold? That would be a great help.
Best regards
Michael F
Enfold team, please see private, thanks
Hello dear helpers,
I have a problem with my timelines since i update my enfold theme, here are the links of the two pages who get timelines : https://www.kerry-han.fr/ ; https://www.kerry-han.fr/agenda
Can someone explain me the problem and get me a solution to have it on alternate mode and make it responsive because it’s not what i expected on mobile and tablet in vertical orientation.
Thanks a lot, best regards !
Hi,
I’m having an issue with the WooCommerce Shop page in Enfold. The sidebar is set to appear on the right, but instead it drops below the main content.
SEE LINK1
As a test, I created a new page and the sidebar displays correctly until I assign that page as the official WooCommerce Shop page. The moment I set it as the shop page in WooCommerce settings, the sidebar again moves below the content.
SEE LINK2
I’ve already checked the theme options, page layout, and widget assignments, but the problem persists. Can you advise what might be causing this and how to resolve it?
Thanks in advance!
NicolasGuest
Hello,
I’ve just purchased a 6-month support plan for the Enfold theme. However, when I access the Support page, it doesn’t allow me to create a new topic.
Could you please advise on how I should proceed to submit my inquiry?
My question is as follows:
I’m writing to you to resolve an issue with the website http://www.luisbustamante.com
, which uses the Enfold theme.
I’m having trouble integrating the Redsys credit card payment gateway on my website that uses the Enfold theme.
Despite having the plugin properly installed, activated, and configured, when placing an order as a guest user (without registering), only one payment method appears: bank transfer.
However, if I place an order while logged in as an admin, I do get both payment options: bank transfer and Redsys credit card payment.
Thank you!
Nicolás Sieber
Hi,
Glad this helps, your icons are not showing because of this css you had in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:
/*Modification de l'affichage de l'icône des cookies (cadenas)*/
#top .avia-svg-icon.avia-font-svg_entypo-fontello svg:first-child {
display: none !important;
}
I disabled it for you.
As for your timeline question, please open a new thread as we ask that each thread sticks to one topic. Thanks for you understanding.
Best regards,
Mike