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Search Results
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Topic: Enfold licence support
Dear,
we purchased support on ThemeForest with license number xxxxxxxxxxxxxxxx, but we are unable to access the support service.
“We are attaching screenshots showing the two issues we are experiencing with the Enfold theme.”
We are also providing access to our website http://www.ldgservice.it with the credentials listed below.Dear Enfold Support Team,
I am currently running a WordPress website using Enfold version 3.5.4. After updating WordPress to version 6.8, I began experiencing errors when attempting to edit pages. The WP-Admin dashboard and the public-facing website continue to work normally.
However, when using the layout builder, certain blocks report errors and a message like the following briefly appears:
Warning: Illegal string offset ‘shortcodehandler’ in /var/www/s7web485/apps/wp2016/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 480I suspect this issue is due to incompatibility between the old theme version and the current WordPress/PHP version.
I would like to know if updating to the latest version of Enfold would resolve this issue. Unfortunately, I cannot update the theme directly, as it was originally set up by someone else and I do not have access to the purchase key.
Could you please advise me on the best way to proceed?
Is there an option to re-register or purchase a new license to receive updates?Thank you very much for your support.
After updating to the latest version, in the admin screens, I am getting 404 errors for the following files:
https://coreeventcenter.com/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/static/admin/js/project-library.js?ver=7.14.0
https://coreeventcenter.com/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/static/admin/js/gutenberg.js?ver=7.14.0
https://coreeventcenter.com/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/static/admin/js/wp-editor-min.js?ver=7.14.0
https://coreeventcenter.com/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/addons/404/assets/js/settings.js?ver=1.0.0
https://coreeventcenter.com/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/addons/maintenance/assets/js/settings.js?ver=1.0.0
https://coreeventcenter.com/wp-content/themes/enfold/config-lottie-animations/assets/lottie-player/dotlottie-player.js?ver=7.1
https://coreeventcenter.com/wp-content/themes/enfold/config-wordpress-seo/wpseo-mod.js?ver=7.1I tried disabling all of the plugin, but it did not work.
Hi guys,
With support of this particular article https://kriesi.at/documentation/enfold/example-of-logo-left-widgets-right-menu-below/#toggle-id-2 I was able to build up the desired header- menu structure including 3 widgets in the header area and the menubar shown below.
I’m trying to achieve some minor modification on which I haven’t been successful until now. I would like to:
– Ensure the menu has a full width so that the created drop shows has a full width stretch over the screen (but off course keep the menu items within the container
– Ensure that the hamburger menu is on the same level – row as the logo in case of smaller viewports. Currently it jumps under the logo on a new row
– I would like to “move” the search function into the 3rd widget and not show it on the right side of the last menu item. However I could find the html/ shortcode to locate the actual search function in the 3rd widget.I’ll paste the URL in the private content.
Thanks for your support!
Kind regards,
SZur Umsetzung der Barrierefreiheit ab Juni 2025 habe ich Fragen, in wie fern hier bei Enfold mit Updates Möglichkeiten geplant sind.
Was mir beim umsetzen als Probleme, die nicht einfach selbst lösbar aufgefallen ist:
1.) Buttons des Cookiebanners lassen sich nicht via Tab auf der Tastatur ansteuern – wird das noch geändert?
2.) Wird es eine Option geben, die man einblenden kann, wo der Nutzer einfach die Schriftgröße selbst verändern kann? Also einfach mit + und – (Buttons via Tastatur auswählbar)?
3.) Ist das Einbinden von ARIA Attributen bei Elementen wie Buttons geplant? Habe da bei Enfold nur diesen Thread gefunden: https://kriesi.at/support/topic/aria-label/Punkte 1 & 2 wären tatsächlich nur eingeschränkt selbst lösbar bzw. nur mit größeren Aufwand oder ggf. anderen Plugins.
Regarding the implementation of accessibility from June 2025, I have questions about how far Enfold is planning to go with updates.
What I noticed during implementation as problems that cannot be easily solved by myself:
1.) Buttons of the cookie banner cannot be controlled via tab on the keyboard – will this still be changed?
2) Will there be an option that can be shown where the user can simply change the font size themselves? So simply with + and – (buttons selectable via keyboard)?
3) Are there plans to include ARIA attributes for elements such as buttons? I only found this thread on Enfold: https://kriesi.at/support/topic/aria-label/Points 1 & 2 would actually only be solvable to a limited extent or only with greater effort or possibly other plugins.
Translated with DeepL.com (free version)
Hi,
after Updates to new Versions of Enfold and WordPress i cannot see the Advanced Layout Editor in the Backend. I see old items in the content and can edit them but not add new elements or copy/clone them.
Any Idea?
Deactivated every plugin for testing.
Thanks
PatrickTopic: Problem with Forum
Hello! I wanted to ask in the Forum but it didnt work. We have the enfold theme on this page: https://raphaelaplasch.at/ and since last week in the backend, the builder is gone. So if I want to edit a page or post it doesnt work. Can oyu help?
Thanks!!Attempting to update Enfold from 6.0.6 to 7.0 (and now 7.1).
I use the upload of the enfold.zip method inside of the WordPress themes, then typically just select the replace current with new option.
Not ever getting to that point.
As soon as I select the enfold.zip to upload it, I get a 500 server error.
I can’t explain it.Hosting is wordpress on windows managed via Plesk control panel.
This client has been on this method of histing easily for 10 years and I think has used enfold the entire time… I can’t explain why this is happening.I update dozens of sites this way, only enfold on this one particular site is causing this problem.
What’s really strange, is that this same sites staging site (a direct copy of the production site), the 7.x updates have applied just fine to.Any thoughts?
Hello,
First of all, thank you for the quality of your Enfold theme. I recently read an article on Medium that highly praised your theme, especially in comparison with Elementor, and it encouraged me to choose Enfold for my project.
During my installation of the Enfold theme on WordPress, I did not see the option to import the full demo content (“dummy data”) as shown in your documentation (please see the attached screenshot).
Could you please guide me on how to easily install the complete demo site, with all pages and settings ready to use?
Also, do you offer a “Quickstart” package — meaning a complete version with WordPress + Enfold + demo content preinstalled — that can be installed directly on a server, similar to what Yootheme provides for Joomla?
Thank you very much for your help!
I am encountering a significant issue with the Avia Layout Builder on my website.
When I try to edit a page or post, the Avia Builder does not load at all — the editing area remains completely blank, with no elements or options visible.Here are the details of my situation:
WordPress version: 6.8
Enfold theme version: 5.6.9
PHP version: 8.1.32
Website URL: https://6et7.fr/
Hosting provider: OVHWhat I have already tried:
Deactivated all plugins except Enfold, and the problem persisted.
Cleared all caches (WordPress cache, browser cache, server cache if applicable).
Checked for JavaScript errors in the browser console (I can provide error logs if needed).
Re-installed the Enfold theme with the latest version.
Confirmed that the server meets the theme requirements (memory limit, PHP version, etc.).Symptoms observed:
Avia Layout Builder does not display any elements when opening a page or post.
No loading spinner or error message visible in the WordPress dashboard.Additional Information:
The issue started occurring two weeks ago.
No new plugins or major updates were installed immediately before the problem appeared.
I am ready to provide admin credentials privately if you need to access the dashboard for further investigation.I would appreciate your support and any troubleshooting guidance you can offer to help resolve this as soon as possible.
Thank you very much in advance for your assistance.