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Thanks
a/ If we reverts to the standard woo product page, are there ways of adding the extra enfold layout builder elements after eg. The table, the showrooms slider, the accordions. Or would all of these be lost?
b/ If we used the existing as you say and add javascript – could test this if I set you a test page and gave access? Id f the javascript worked, would it be added separately at page level, or could it be added once for all products pages?
Thanks
Subject: Issue resolved after replacing Child Theme – monitoring alerts
Hello Kriesi Support Team,
I wanted to update you on the latest status.
I completely deleted the Enfold Child theme that was previously created using the “Child Theme Configurator plugin” and deactivated the plugin as well. After that, I uploaded and activated the original Enfold Child theme folder provided by Kriesi.
Since making this change, everything is working correctly on both the staging site (https://gg.drisabelbalza.com) and the live website: https://www.drisbalebalza.com
There are no visible issues, and the site is behaving normally. At this point, I’m monitoring to confirm that the alert/error emails stop, which I expect now that the child theme structure is clean and original.
Thank you for your guidance. I hope this helped identify the real root cause.
Best regards,
ClaudiaSubject: Additional context: Child theme creation and plugin warning (possible root cause)
Hi Kriesi Support Team,
I want to add an important detail that may help identify the root cause of the fatal error.
Before creating the current child theme, I first used the original Enfold Child Theme files provided directly on your website. When I activated that official child theme, the site immediately broke and became inaccessible (the website disappeared entirely). Because of that, I had to revert to the parent theme to restore the site.After that incident, I created a new Enfold Child theme using the Child Theme Configurator plugin (v2.6.7 by Lilaea Media). Only later did I notice the plugin’s warning stating that some premium themes purchased via ThemeForest may use unsupported options that cannot be fully copied, which can result in errors.
Because:
– The official Enfold Child theme also caused a critical failure, and
– The plugin explicitly warns about compatibility risks with premium themes,
I now suspect that the issue may be related to how Enfold handles certain internal theme options when a child theme is active, rather than to a specific customization alone.NOTE: The technical issue email continues to be received:
Error Details
=============
An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
Stack trace:
#0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
#1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
#2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
#3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
#4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
#5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
#6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
#Please let me know:
– Whether you recommend recreating the child theme again using the official Enfold child theme files on a clean install, and
– If there are any known considerations or updated best practices for child themes in recent Enfold versions.Thank you for your help.
Best regards,
ClaudiaHi
Thanks for the feedback.Are you saying that the default Enfold/Woo product page would enable the functionality we need?
eg. target and display the correct image when a user selects a specific option from the Size dropdown (for example, selecting a size updates the gallery to show the image for that size).
If we use the default page, will we lose the other builder elements on the that we already have eg. Avia layout Builder Table?You mentioned that we may be able to keep the layout but add Javascript – do you know what this would be and where to add?
Thanks
In reply to: Secondary menu overrides main menu
Hey woogie07,
Typically if you use the default Enfold/Woo product page layout and choose the WooCommerce 3.0 product gallery in Shop Options > Product Gallery
It should work. But currently it looks like your page is using a custom layout using Enfold elements.
It might be possible to keep your layout if you use the dots in your slider instead of the next/prev button and some custom javascript, if you limit your slides to the same number as your variations options. Currently you have 33 slides but only 14 variations options. Perhaps a another plugin would help, but note that not all woo addon plugins work well with Enfold, so you would need to test.Best regards,
MikeSubject: Possible root cause identified: child theme created with Child Theme Configurator
Hi Yigit,
I’ve identified something that may be relevant to the root cause.The Enfold child theme was created using the Child Theme Configurator (free version) plugin. The plugin itself warns that some premium ThemeForest themes use unsupported options and that child themes may not work correctly unless the pro version is used.
Given Enfold’s custom framework and the current fatal error related to avia_font_manager, it seems possible that the child theme creation process may have introduced an incompatibility or corrupted theme state.
Please let me know if you recommend recreating the child theme manually or using Enfold’s official child theme as part of the troubleshooting process.
Best regards,
ClaudiaIn reply to: INFO INSERIMENTO TOKEN
Hi,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardIn reply to: The countdown is not working.
Hey maryenvato,
Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardIn reply to: Vertical spacing issues
Hey navindesigns,
This CSS is causing that:
#top #wrap_all .all_colors h2 { line-height: 20px !important; }Check in Quick CSS or under Enfold->Advanced Styling.
Best regards,
RikardIn reply to: INFO INSERIMENTO TOKEN
Buongiorno, Ho appena acquistato il tema Enfold per poter ottenere una licenza da utilizzare nel sito della mia azienda al quale sto lavorando. Siccome sul sito era già installata una versione vecchia di Enfold, vorrei aggiornare inserendo il nuovo token, posso avere un’aiuto?
Topic: INFO INSERIMENTO TOKEN
Buongiorno, ho appena acquistato il tema enfold per riuscire ad ottenere la licenza da poter inserire nel tema utilizzato per il sito della mia azienda al quale lavoro. Posso sapere come ottenere il token relativo da inserire?
In reply to: Color sections have desapeared
well – for the size i see in your merged styles :
#top #wrap_all .av-inherit-size .av-special-heading-tag { font-size: 1em; }because it is the merged version i do not see – if it is a quick css made rule.
f.e. for the heading “NOTRE ENGAGEMENT” inside color-section : #engagement
these rulesets are made inline ( inside the element options ) ( they are listed in a post-….css file ).avia-section.av-2ah6ew-59724389008986c8623645d2779db077 { background-color: #0984a9; background-image: unset; } #top #wrap_all .av-special-heading.av-ma6kesg8-158f508a9a89994cebab9c80a4c731f0 .av-special-heading-tag { font-size: 40px; }for the heading “ACTUALITÉ” inside color-section : #actualite this is not done.
so the standard property is used:.main_color { background-color: var(--enfold-main-color-bg); }and this is for your page #fff
In reply to: Color sections have desapeared
Hi Rikard.
Here’s how is it for exemple on Firefox : https://ibb.co/205DCvTS
….And here’s how it should be : https://ibb.co/6JmFg6pV
As you can see, the color of the blue bar with section title has desapeared, same for the button’s color and borders.
And agin, it’s doing this only on this website. I have no problem so far with the other websites using Enfold.Can you help me please ?
In advance, Thank you .Hi !
The title of this thread says it all :
Since a moment there seems to be a bug and all the color section module that I use are blank when there should be a colored background and the special titles ( H1, H2,etc.) have lost all their color an size.
The strange thing is that when I do a preview of the page, everything is ok, but when the page is finally published everything is all messed up.Am I the only one with this problem ?
Here’s the website having this problem : http://www.dissolvurol.com
I would like to add that I’m using Enfold on some other sites and I don’t have any troubles.Kriesi please help !
In advance, thank you.
Hi,
We’re currently developing a site with WooCommerce using the Enfold builder. The product gallery in use is the Enfold slider, which at the moment displays all product sizes and variants as separate images.
We’ve been asked whether it’s possible to target and display the correct image when a user selects a specific option from the Size dropdown (for example, selecting a size updates the gallery to show the image for that size).
Is this functionality supported natively within the Enfold theme and WooCommerce, or would it require custom JavaScript? We’re also open to using an alternative gallery solution or plugin if that makes targeting the correct variation image easier or more robust.
A sample page is in the private environment.
Thanks in advance for your guidance.
In reply to: CSS Problems
Hi,
Great, I’m glad that we could help. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardIn reply to: blank screen when editing buttons and other elements
Sorry, I think wpengine support may have deactivated the temp login plugin when they were troubleshooting. It should be working now, but here’s an actual user just in case. They also said the max on the hosting is 512, so even if you up it to 1024 it limits it to 512. But I run a bunch of Enfold sites with them and never had a memory issue like this — we shouldn’t have to up it that high, right? Maybe you’re just trying to do that temporarily to troubleshoot? Regardless, it doesn’t sound like they can do that for us, but I can double-check if you want; lmk. Thanks again for sticking with this!
In reply to: Secondary menu overrides main menu
Hey MariskaHoffland,
Thank you for the inquiry.
Please make sure that the main menu is still set as Enfold Main Menu in the Appearance > Menus > Theme Locations panel. If you can provide the login details, we’ll take a closer look.
Best regards,
IsmaelIn reply to: blank screen when editing buttons and other elements
Thanks again, Ismael! Interesting — the temp login isn’t expired, but here’s another one in the PC, also good for a week. I spoke with wp engine support and they troubleshot for about a half hour but couldn’t solve it. They showed me how to look in the inspector > Network > trigger the error > click on the first admin-ajax.php > Response and note how there’s just a “1” (https://snipboard.io/RJ7US6.jpg) as opposed to the html that should show there — they suggested I pass that info on to you in hopes it might provide a clue. I also added another environment in the same account, to test a clean install of Enfold there, and there doesn’t seem to be an issue with that install; no errors on buttons, etc. / functioning normally, if that offers any clue / potential solution. Lmk if you have any other questions.
Hi, i have a menu problem with a website. For long time i had a main menu with 3 items and a secondary menu with 10 items. Recently the website does not show the main menu anymore, it shows the secondary menu twice. One time in the header as secondary and as main menu. It looks like the secondary menu overrides the main menu.
I did not change any menu options or use a plugin that changes te menu. I use the latest version of Enfold 7.1.3
In reply to: Main Content
Hey daninap,
Do you mean that you set the container width to 100% under Enfold->General Layout, and that is not working? If that is the case, then please post admin WordPress login details in private so that we can have a closer look.
Best regards,
RikardIn reply to: Missing justice.woff2 from the Law Demo
i guess – only delete the former zip file and reupload that zip again will fix it on enfold justice demo.
In reply to: contact form
Hello Rikard, thans for your reply… I installed the WP SMTP plugin and now it works.
why didn’t it work before? I have created other sites with enfold and it has never happened…Thanks
In reply to: Missing justice.woff2 from the Law Demo
@Guenni007: That was exactly the problem, but thanks to your hint yesterday I was able to download the woff2 file from https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2022/08/justice.zip.
@Ismael: Perhaps it would be a good idea to update the law demo. 😉In reply to: Main Content
Hey daninap,
Check Enfold Theme Settings > General Layout > Maximum Container Width
and also that you are not using a boxed layout at Enfold Theme Settings > General Layout > Layout
Otherwise please provide a admin login for us to check.Best regards,
MikeIn reply to: contact form
Hey MAJO_Agency,
Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
Best regards,
RikardIn reply to: Enfold Update missing
Hey Georg,
Thanks for reaching out to us. The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardIn reply to: actualización tema ENFOLD – versión
Hey teresa,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardIn reply to: Missing justice.woff2 from the Law Demo
