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Search Results
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Dear Support,
I am trying to use demo import on my website, but I am getting a timeout message.
I can’t access php.ini not user.ini as I am using ONE.COM hosting.
Please help ASAP.
In reply to: Masonry Gallery Image Order not saving
may i ask you what is behind your “avia_gallery_image_order” – because this seems to be your custom function name – and not the filter that is used by enfold. So could you give more info about that function?
Hello, I am using LayerSlider 8.1.2. I would like to switch this great plugin to German in the backend, but I am unable to do so. Here’s what I’ve already done:
To deactivate the integrated LayerSlider in the Enfold theme:
1. I added the entry add_theme_support(‘deactivate_layerslider’); to the functions.php file of my child theme.
2. I copied the unzipped LayerSlider folder via FTP to /wp-content/plugins/.
3. I activated LayerSlider on the Plugins page in WordPress.
4. Everything worked correctly.To switch LayerSlider to German:
1. I translated the LayerSlider-en_US.pot file with Poedit.
2. I copied the LayerSlider-de_DE.po and LayerSlider-de_DE.mo files via FTP to /wp-content/plugins/LayerSlider/assets/locales.
3. The site language in WordPress under Settings → General is set to “German”.
4. My WordPress profile language is set to “Site Default”.The German language does not appear as an option in the LayerSlider backend dropdown menu. Only the pre-installed languages are available.
Kreatura writes:
“It’s also expected behavior that the LayerSlider language dropdown only lists the built-in languages shown in your screenshot. Custom translations added manually won’t appear there, but they’re loaded automatically based on WordPress’ active locale.”In the LayerSlider backend under General Settings, the language is set to “Site default”, but German still isn’t loading. What do I need to change?
Best regards
In reply to: Youtube Video does not display in Color section
Hey omnicnc,
I see that you are running an old version of the theme, could you try to update to the latest version (7.1.3) to see if that helps please? The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikardhttps://kriesi.at/themes/enfold/ I use this theme.
When I insert a video link: https://www.youtube.com/watch?v=HOfdcgtrSf8 (As format as the requirement) to the color section. After updated the page, I found that the video does not display on the page. Then i uploaded this video to the MEDIA in dashboard, and stick the link to the COLOR SECTION. This video only diaplay at one part of COLOR SECTION.
Please help us to fix this problem.In reply to: Can't start a support thread on forum
Hey Shawn,
You can open a new thread by clicking this link, or click this button on the Enfold sub forum: https://imgur.com/a/AnoSPNb
Best regards,
RikardIn reply to: upgrade version
Hey Ondrej,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardHi,
As I recommend, as long as each product has the same number of images as variations in the same order, the script I have in mind should work, but we wont know until we test it. A plugin is another option, but note that all third party woo plugins don’t play nice (work) with Enfold.Best regards,
MikeHi Claudia,
After my last changes yesterday (removing the previously generated Child Theme and uploading the original Enfold Child from Kriesi), both the staging site and the live site are still working correctly, and I have not been informed of any new alerts by the client so far.
Thanks for the update. You’ve already switched, but we’d recommend using the official Enfold Child theme as well.
Additionally, I’d like your advice regarding the PHP version.
You can upgrade the PHP version to 8.3. The latest version of WordPress currently has beta support for 8.4, so we’d not recommend using 8.4.
Any PHP version change applied at the hosting level affects both the live site and the staging site at the same time.
If you have a specific PHP version you consider the safest choice for Enfold in this situation, your guidance would be greatly appreciated.Enfold supports PHP 8.3. If any of your plugins are not compatible with 8.3, you could try using 8.2.
Thanks again for the update and detailed reports.
Regards,
YigitHi, I am writing because I am unable to get my favicon to appear in Google search results (SERP), although it is correctly displayed on the browser tabs. Can you help me please?
I have already thoroughly searched the forum and followed all the suggestions provided in previous threads (such as #1486419, #1486479, and #1486399), but the issue persists.
Here is a detailed list of what I have already done:
Format & Conversion: I have converted the favicon from PNG to a proper .ico file using recommended tools (like favicon.io).
Root Directory: I have manually uploaded the favicon.ico file to the root directory of my server via FTP, as suggested by Mike, to ensure Google Bot can find it outside the /wp-content/uploads/ path.
Theme Settings: The favicon is correctly set in both Enfold Theme Options and via Appearance > Customize > Site Identity.
Code Injection: I have tried adding the manual tags to the functions.php of my child theme using the wp_head action to force the icon declaration: <link rel=”icon” href=”https://mysite.com/favicon.ico” type=”image/x-icon”>
Caching: I have cleared all server-side caches (Litespeed/Plugin), and I have requested a new crawl via Google Search Console.
Visibility: The favicon is visible when logged in, in incognito mode, and on various browsers, but Google still shows the default globe icon in search results.
Despite these steps, which have worked for other users in the past, my site has not updated in the SERP for several weeks.
Can i ask you if there is any Enfold-specific setting or a conflict in the header output that might be preventing Google Bot from correctly indexing the icon? (i heve the last updated theme and worpress).
Best regards,
Stefano
In reply to: INFO INSERIMENTO TOKEN
In reply to: INFO INSERIMENTO TOKEN
Subject: Clarification about WordPress error alerts and admin email
Hi Kriesi Support Team,
I’d like to clarify one important detail regarding the technical error alerts.
I personally do not receive any WordPress error notification emails. The WordPress administrator email address is configured to use the site owner’s GreenGeeks account, which was set up by the previous web developer before I became involved. My email was never added to receive system alerts.
Because of this, I can only know whether the error is still occurring when the site owner receives a WordPress alert email and forwards it to me. If no alert is forwarded, I have no direct confirmation from WordPress itself.
After my last changes yesterday (removing the previously generated Child Theme and uploading the original Enfold Child from Kriesi), both the staging site and the live site are still working correctly, and I have not been informed of any new alerts by the client so far. However, I cannot independently confirm whether WordPress has completely stopped sending them. I wanted to explain this limitation clearly so you have the full context.
Question about PHP version upgrade compatibility with Enfold:
Additionally, I’d like your advice regarding the PHP version. The site is currently running on PHP 7.4.33, and WordPress has been recommending an upgrade for several months now. I understand that PHP 7.4 is no longer receiving security updates, so I agree that an upgrade is necessary.
My concern is compatibility. Several active plugins list compatibility ranges such as “PHP 5.2.4 or higher” or “PHP 7.4 or higher,” but they do not clearly state support for PHP 8.1, 8.2, or 8.3. Because this site relies heavily on Enfold and its integrations, I want to avoid introducing new issues by upgrading PHP without proper validation.
Could you please advise:
1) – Which PHP versions are currently fully supported and tested with the latest Enfold version?
2) – Whether PHP 8.1 is the safest recommended upgrade path at this time, rather than 8.2 or 8.3?
3) – If there are any known Enfold-related issues or settings to be aware of before switching PHP versions.Hosting limitation regarding PHP version on live and staging sites:
One additional clarification regarding the hosting environment:
1) Both the live site and the staging site are hosted under the same GreenGeeks account, and unfortunately, GreenGeeks does not allow PHP versions to be set independently per site in this setup. Any PHP version change applied at the hosting level affects both the live site and the staging site at the same time.2) Because of this limitation, I cannot safely test different PHP versions on staging without impacting the live site as well. That’s why it’s especially important for me to confirm in advance which PHP version is recommended and fully compatible with the current Enfold version before making any change.
If you have a specific PHP version you consider the safest choice for Enfold in this situation, your guidance would be greatly appreciated.
Thank you for your understanding and support.Best regards,
ClaudiaIn reply to: Enfold Theme recovery
Hey Aldo,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardTopic: Enfold Theme recovery
Hello, I have taken over the management of a website with the ENFOLD theme. How can I retrieve the theme from my ThemeForest account because I need to make updates? The theme is currently on the site at version 4.1.2. Thank you for your help, Have a nice day and happy New Year. Aldo
Thanks
a/ If we reverts to the standard woo product page, are there ways of adding the extra enfold layout builder elements after eg. The table, the showrooms slider, the accordions. Or would all of these be lost?
b/ If we used the existing as you say and add javascript – could test this if I set you a test page and gave access? Id f the javascript worked, would it be added separately at page level, or could it be added once for all products pages?
Thanks
Subject: Issue resolved after replacing Child Theme – monitoring alerts
Hello Kriesi Support Team,
I wanted to update you on the latest status.
I completely deleted the Enfold Child theme that was previously created using the “Child Theme Configurator plugin” and deactivated the plugin as well. After that, I uploaded and activated the original Enfold Child theme folder provided by Kriesi.
Since making this change, everything is working correctly on both the staging site (https://gg.drisabelbalza.com) and the live website: https://www.drisbalebalza.com
There are no visible issues, and the site is behaving normally. At this point, I’m monitoring to confirm that the alert/error emails stop, which I expect now that the child theme structure is clean and original.
Thank you for your guidance. I hope this helped identify the real root cause.
Best regards,
ClaudiaSubject: Additional context: Child theme creation and plugin warning (possible root cause)
Hi Kriesi Support Team,
I want to add an important detail that may help identify the root cause of the fatal error.
Before creating the current child theme, I first used the original Enfold Child Theme files provided directly on your website. When I activated that official child theme, the site immediately broke and became inaccessible (the website disappeared entirely). Because of that, I had to revert to the parent theme to restore the site.After that incident, I created a new Enfold Child theme using the Child Theme Configurator plugin (v2.6.7 by Lilaea Media). Only later did I notice the plugin’s warning stating that some premium themes purchased via ThemeForest may use unsupported options that cannot be fully copied, which can result in errors.
Because:
– The official Enfold Child theme also caused a critical failure, and
– The plugin explicitly warns about compatibility risks with premium themes,
I now suspect that the issue may be related to how Enfold handles certain internal theme options when a child theme is active, rather than to a specific customization alone.NOTE: The technical issue email continues to be received:
Error Details
=============
An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223
Stack trace:
#0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
#1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
#2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
#3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
#4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
#5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
#6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
#Please let me know:
– Whether you recommend recreating the child theme again using the official Enfold child theme files on a clean install, and
– If there are any known considerations or updated best practices for child themes in recent Enfold versions.Thank you for your help.
Best regards,
ClaudiaHi
Thanks for the feedback.Are you saying that the default Enfold/Woo product page would enable the functionality we need?
eg. target and display the correct image when a user selects a specific option from the Size dropdown (for example, selecting a size updates the gallery to show the image for that size).
If we use the default page, will we lose the other builder elements on the that we already have eg. Avia layout Builder Table?You mentioned that we may be able to keep the layout but add Javascript – do you know what this would be and where to add?
Thanks
In reply to: Secondary menu overrides main menu
Hey woogie07,
Typically if you use the default Enfold/Woo product page layout and choose the WooCommerce 3.0 product gallery in Shop Options > Product Gallery
It should work. But currently it looks like your page is using a custom layout using Enfold elements.
It might be possible to keep your layout if you use the dots in your slider instead of the next/prev button and some custom javascript, if you limit your slides to the same number as your variations options. Currently you have 33 slides but only 14 variations options. Perhaps a another plugin would help, but note that not all woo addon plugins work well with Enfold, so you would need to test.Best regards,
MikeSubject: Possible root cause identified: child theme created with Child Theme Configurator
Hi Yigit,
I’ve identified something that may be relevant to the root cause.The Enfold child theme was created using the Child Theme Configurator (free version) plugin. The plugin itself warns that some premium ThemeForest themes use unsupported options and that child themes may not work correctly unless the pro version is used.
Given Enfold’s custom framework and the current fatal error related to avia_font_manager, it seems possible that the child theme creation process may have introduced an incompatibility or corrupted theme state.
Please let me know if you recommend recreating the child theme manually or using Enfold’s official child theme as part of the troubleshooting process.
Best regards,
ClaudiaIn reply to: INFO INSERIMENTO TOKEN
Hi,
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardIn reply to: The countdown is not working.
Hey maryenvato,
Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardIn reply to: Vertical spacing issues
Hey navindesigns,
This CSS is causing that:
#top #wrap_all .all_colors h2 { line-height: 20px !important; }Check in Quick CSS or under Enfold->Advanced Styling.
Best regards,
RikardIn reply to: INFO INSERIMENTO TOKEN
Buongiorno, Ho appena acquistato il tema Enfold per poter ottenere una licenza da utilizzare nel sito della mia azienda al quale sto lavorando. Siccome sul sito era già installata una versione vecchia di Enfold, vorrei aggiornare inserendo il nuovo token, posso avere un’aiuto?
Topic: INFO INSERIMENTO TOKEN
Buongiorno, ho appena acquistato il tema enfold per riuscire ad ottenere la licenza da poter inserire nel tema utilizzato per il sito della mia azienda al quale lavoro. Posso sapere come ottenere il token relativo da inserire?
In reply to: Color sections have desapeared
well – for the size i see in your merged styles :
#top #wrap_all .av-inherit-size .av-special-heading-tag { font-size: 1em; }because it is the merged version i do not see – if it is a quick css made rule.
f.e. for the heading “NOTRE ENGAGEMENT” inside color-section : #engagement
these rulesets are made inline ( inside the element options ) ( they are listed in a post-….css file ).avia-section.av-2ah6ew-59724389008986c8623645d2779db077 { background-color: #0984a9; background-image: unset; } #top #wrap_all .av-special-heading.av-ma6kesg8-158f508a9a89994cebab9c80a4c731f0 .av-special-heading-tag { font-size: 40px; }for the heading “ACTUALITÉ” inside color-section : #actualite this is not done.
so the standard property is used:.main_color { background-color: var(--enfold-main-color-bg); }and this is for your page #fff
In reply to: Color sections have desapeared
Hi Rikard.
Here’s how is it for exemple on Firefox : https://ibb.co/205DCvTS
….And here’s how it should be : https://ibb.co/6JmFg6pV
As you can see, the color of the blue bar with section title has desapeared, same for the button’s color and borders.
And agin, it’s doing this only on this website. I have no problem so far with the other websites using Enfold.Can you help me please ?
In advance, Thank you .Hi !
The title of this thread says it all :
Since a moment there seems to be a bug and all the color section module that I use are blank when there should be a colored background and the special titles ( H1, H2,etc.) have lost all their color an size.
The strange thing is that when I do a preview of the page, everything is ok, but when the page is finally published everything is all messed up.Am I the only one with this problem ?
Here’s the website having this problem : http://www.dissolvurol.com
I would like to add that I’m using Enfold on some other sites and I don’t have any troubles.Kriesi please help !
In advance, thank you.
