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Topic: Unknown private key
Hi there,
Not sure if you can help me here but our website (shared in private content) is using Enfold 4.5.2 and my brother, who we lost trgically last July, was our webadmin. We don’t seem to have access to themeforest/Envato to find our private key to update.
Would there be any way to recover that private key or is it lost forever?
Appreciate any help you can provide, thank you.
I apologize for having to use this channel, but while I am the current developer of the website, I did not originally build it and so I do not have access to our purchase code to create an account and correspond “correctly”. I am having an issue where /something/ that I cannot track down in the enfold theme is causing a critical error on my website when trying to update the PHP past 7.4. The theme is updated, my envato token is active, etc. I have traced the issue to the theme as I can update the website to PHP 8.1 when I switch to another theme, but I want to continue using the Enfold theme and so am trying to make this work. If phone communication is easier, my cell is (843)303-4733. Thank you!
Topic: ALE showing white copy
I’m trying to add additional posts for my blog. When I paste the copy into the box (Advanced Layout Editor), it shows really weird. White, with an old default http type (maybe chicago?). It is not showing any design or coding options. Even if I go to text view, it is still that white weird text. How can this be fixed, or purged, etc.?
I have purged everything. I was on the phone with my host (siteground) for an hour, but even with restored backups from days ago, it fails to work. I have turned off and on every plugin.
I seems to be some kind of bug with Enfold?
TOTALLY BROKEN!
Hey, I downloaded and installed the newest enfold version and got also the newest WordPress.
Trying to make changes on sites and frontsite, I got the fail: Failed to initialize plugin: Avia_Builder_button, but the extended builder pops up, so that I can fill in my changes. BUT I can change textes, but if I want to change color, the picked color is shown, I just can’t click on the save button. Nothing happens. I need to close the dialog with the X.Hallo,
ich habe die neueste Enfold Version geladen und auch das neuste WordPress. Wenn ich versuche eine Änderung vorzunehmen und auf Seiten klicke, bekomme ich zunächst die Fehlermeldung Failed to initialize plugin: avia_builder_button.
Ich kann dann Texte anpassen, aber wenn ich z.B. die Hintergrundfarbe einer Rasterzeile anpassen möchte, wird mir die Farbauswahl angezeigt, der “Speichern” Button funktioniert jedoch nicht. Ich muss das Dialogfenster mit dem X schließen.Dear Enfold- Support!
First of all many thanks for your outstanding work and coding abilities, which you present here. With the help of the Forum I could fix most of the problems I encountered building my site.
However, there are still a few very annoying errors which I wasn’t able to fix, I hope you can help me out.
The site address is [in the private content area]
1) I don’t want the image caption of the header logo to show up on mouseover – i found no option to hide the caption in the enfold header settings
2) The blue footer area (with the Copyright and Impressum link) ist way too large, I would like to have it approx. double the size as the dark blue subfooter area. Especially on mobile view, this area is huge, which does look very strange.
3) Although I set a favicon which is normally displayed in the Chrome Tab on PC and Mobile, on Ipad Chrome browser there’s still the normal WordPress Icon – how can I fix this?I think thats all for now!
Again thank you for your great help!
I have been racking my brain trying to get the galleries working on a new site. I kept trying to update, change the images and nothing would change. If I used the basic Gallery, it would just pick the last 5 images in the media library and would show “no items” in the edit gallery page.
I switched to Masonry and it would allow changes to columns and sizing, but again “no items” in the edit gallery page and the on the gallery page it just displays every image in the media library.
Same if I switch to horizontal gallery.
Additional Troubleshooting so far:
I tried:
Different browsers (Chrome, Edge, and Firefox)
Disabling browser anti-virus
Different machines
All elements should be up to date
Disabled all caching
I rolled back to enfold theme proper from the enfold child theme in case I messed up the php (trying to get header widgets working).
I disabled all plugins except the management ones (bluehost, jetpack, woocommerce) and even wordfence.
I tried through connecting through cell phones in case of firewall rules
I tried switching to a basic theme but those did not have any dynamic galleries to test with
I tried looking for errors in the cpanel logs (Found none for this site)
I tried making new pages
I made sure the user was connected to wordpress.comso any ideas?
I should also note that Enfold instructions on adding flex parameters to header widgets did not work me as it gave me a php error on anything that started with a “.” (So .responsive, .media, etc would not work). Not sure if related but I may start a separate topic on it if its not (Flex somehow not installed?).
Update: I was shown by the hosting service how to check the wordpress error log correctly and found an error:
PHP Warning: Undefined variable $permalink in
~wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php on line 1463keeps repeating over and over. I’ll try a fresh reinstall with a new downloaded copy.
Update 2: Reinstalling seems to have removed that error, but did not solve the original issue. Ideas?
- This topic was modified 11 months, 2 weeks ago by . Reason: Additional info
- This topic was modified 11 months, 2 weeks ago by . Reason: Additional info
- This topic was modified 11 months, 2 weeks ago by .
- This topic was modified 11 months, 2 weeks ago by . Reason: Additional info
- This topic was modified 11 months, 2 weeks ago by . Reason: Update on troubleshooting
Does Language Plugin Multilang work together with Enfold?
Hi! The website bw-leather.com had a contact form on the home page and the product page. When the website was visited from a computer, the form would work and send to Seth’s email. When someone viewed the website from their phone, filled out the form and submitted, he would not get the email notification.
Furthermore, after having several people fill out the form both on a computer and a smartphone, some forms worked and were received by Seth. Others did not work and he never received. Different browers were used on both computer and smartphone (google chrome, safari and firefox).
Now, there is not consistancy to him receiving emails or not receiving emails from both platforms. Could you advise on this please?
Also, He thinks he’s missed hundreds of messages. Is there anyway to see the old messages on this contact form from the wordpress dashboard?
Has Enfold ever seen this problem before?
Hello,
I am working on my blog page (Publications and Articles). I added a right sidebar to the page, however it is not showing the categories up top. It only shows them way on the bottom. How can add them to the top by the blog?
Also, the blogs end with …. how can I make it say “Read More” with link instead?
I like to show a row of images (Underneath) related to other blogs, so they can see what’s available and click.
Can I control the order of the blogs? What are my options?
And, can I show blogs deeper? Like a page full of blogs rather than just show 3?
Thank you for your help. Please be as simplistic as possible in your reply, as I am new to your Enfold theme, and don’t know “exactly” where to find your directions!
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