That’s exactly my problem. I get good scores on Page Speed test or GT Metrix. Almost 100%. HOWEVER, Google Search Console keeps saying it takes more than 4s to load my pages. All of them, not only image-heavy pages etc. It’s abysmal (see the links below). GSC community experts say page speed tests etc. are lab tests, and cannot predict real user experience. GSC is saying real user experience for my web is bad. (your experience seems to be good, but apparently GSC doesn’t think so)

Vikinguard is a real user experience plugin. I copy pasted Viginguard results and GCS community replies etc. in the above message. Did you see them and do you have any suggestions? If “it loads fast on my computer” is only thing you can suggest, unfortunately I will have to try other themes. Especially as Vikinguard says it takes the longest time to load html for the website and the other article says Enfold is the second slowest WP theme…Of course your theme may not be the problem, but as I cannot find anything else right now, all I can do is to change theme unless you have any suggestions to improve the situation.

Sorry, been busy elsewhere…

Updating the live site via Updates > Themes, because 4.9 was showing as available, and using the old, original token that validated in Theme Update, crashed the site with the “critical error”. I had to FTP version 4.8.6.1 back up to /themes to get the site back online.

After this, back on 4.8.6.1, I could validate this original token in Enfold Child > Theme Update – but the Manual Update check there failed to find 4.9 and Envato Market also fails that token with:

Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites
Download your purchased items
List purchases you've made
Dismiss this notice.
Additional Error Details:
Found too many permissions on token..
sale:verify
[]

So I tried the new token I generated a few days ago. Theme Update again validates the token but Envato Market fails it as above.

I then created another new token today. This again validates in Theme Update but again no Manual Update shows up. When I go into Envato Market and add this newest token, Save Changes, I get the error again as above (Incorrect token permissions). But if I go to the Themes tab, it lists Enfold Version 4.9 as available. I have not tried clicking Activate on this for fear of crashing the site again.

One last try: I did the FTP upload of 4.9 into /themes, did the directory re-name as I’ve always previously done – and the site crashed with ‘critical error’. So reverted back to 4.8.6.1.

So it appears both sites are now well and truly messed up, and cannot be updated.

Why is Enfold Child > Theme Update validating all three tokens but Envato Market fails all three? This must be why the auto update is failing but doesn’t explain why the FTP upgrade is also failing.

What next?

I installed the plugin. Existing token on the site yields:

Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites
Download your purchased items
List purchases you've made

Additional Error Details:
Found too many permissions on token..
sale:verify
[]

I created a new token as per plugin instructions, entered it into Envato Market, Save Changes and get:
Your OAuth Personal Token has been verified.

When I then enter this new token into Theme Options and Revalidate, I get:

We checked the token on 2022/03/02 15:59 and we were able to connect to Envato and could access the following information:
Your purchases
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)

Following errors occurred:
username Errorcode 403 returned by Envato: Forbidden:
- code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
- code: not_authenticated

The old token in https://build.envato.com/my-apps#tokens had this:

This token has access to:
View and search Envato sites
View your Envato Account username
View your email address
Download your purchased items
Verify purchases of your items
List purchases you've made

I then found this page: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5, which says the token also needs “View the user’s account profile details”. So I added the other 3 from above and this. The token then validates.

Before moving on, this raises an issue.

The default plugin setting states you only need 3 permissions (as did the error message after I’d first installed the plugin):

View and search Envato sites
Download your purchased items
List purchases you've made

The existing tokens (and I have another licence/token as well as this site we are discussing) all have the 6 permissions above. But creating a new token with 3 or 6 doesn’t validate. I had to add “view account profile” as well. Why does the plugin say you only need 3, the old tokens have 6, but you actually (apparently) now need 7? Have Envato changed the rules/guidance? Whatever, if Enfold needs the 7 then maybe you might want to consider highlighting a link to that #toggle-id-5 page in a sticky post at the top of the forum?

All that aside, I now have a nice, shiny bright new token that validates on the test site. But the manual update check still fails to find 4.9, and when I do the FTP directory re-name to update, I get the critical error again and the site is dead.

Please note that the live site, which has the original token that failed on the test site, has found the 4.9 update (it is also on 4.8.6.1) and I have successfully re-validated that original token this afternoon. (The test site is set up as a sub-domain of the live site.)

I know you offered to update the theme for me but I’d like to get to the bottom of why this token & site update has suddenly stopped working after all these years. Next steps?

i use now temporay a section with background video. there appears a short time an image and than the video. thats not right! i have no image selected!
i see in the sourcecode that is also a slidehow.
i have the solution for the backgroundvideo: the video has same name as an image. the enfold theme search apparently for image wiht same name.
but i need a solution for the problem with the slider above!! what about an answer??? where are you??? i bougth more than 200 enfold themes

Hi Nikko,

1. Thanks a lot!

2. This problem with the quotes seems to have been solved. The text breaking issue, too.

The footer is generally ok, however the anchor text and the copyright text should be centered text, as the current format looks very untidy.

The Menu still doesn’t work properly on the mobile version. Sorry, please don’t disable plugins. It should be: Click on the text -> goto the page liked; Click on the arrow -> open the submenu That’s too risky for me. :(

3. Thanks.

4. It happens on all pages.

Just tried placing structured data with the xyz HTML plugin onto this page: https://www.tt-bewerbungsservice.de/bewerbung/deckblatt-muster-kostenlos/deckblatt-bewerbung-ohne-foto.html. Google Rich Snippet Testing tool doesn’t find the JSON structured data resp. the FAQ Data. And for https://www.tt-bewerbungsservice.de/bewerbung/deckblatt-muster-kostenlos.html I still receive the error message in the Google Search Console (my translation from German): No Parsing possible for Structured Data – Structured Data with Syntax Errors found -> Details: Wrong structure: “,” or “}” is missing.

I know this method I chose works for http://www.hausverwaltung-ratgeber.de. Please see an example: https://www.hausverwaltung-ratgeber.de/gute-hausverwaltung-suchen-und-finden.html. It must be the Enfold theme disturbing something, as this works fine on the other website.

Thanks!

Best,
Till

Thanks Mike for going above and beyond.

I think this is caused by a mod I made to the search script. Using a snippet from another forum post.

I’ll check the file and report back.

EDIT: See resonse below. Custom Code is fine. No custom JS in fuctions file. This is caused by Enfold see my latest reply for location of problem.
Your fix seems to work though but needs adding to the 4.9 release of Enfold

• This reply was modified 3 years, 10 months ago by thinkjarvis.

Hi,
I have reinstalled latest WordPress twice, but this did no solve the issue.
I have latest enfold theme version.
With server is all ok.

So still searching for the reason of this problem – it is not only greyed out but also not uploading at all, but it is shown under Media as if it would have been uplodaded (with all media details, even the URL to the image/pdf is available, but that cannot been found).

If anyone can help with this, this would be much appreciated.

Best, mebi

Hi, Rikard!

I eventually find it, after searching and searching, but for someone that knows the Kriesi site, that may be ok, but for new users, which I think we all want more Enfold users, they’d have absolutely no idea where to look. We can do better than that. If we really want to kick things up a bit, here are some places that I think would really benefit both new users and seasoned ones.

Intro screen for those first installing Enfold. Include a welcome, links to Docs, Tutorials, Snippets, and Examples for those looking for a creative kick-start.

Add a Help tab to the Theme Options, with links to the various areas. Make it able to be disabled, for those with embedded solutions using Enfold, but on by default.

Support Navbar link should NOT go straight to the forums. It makes users feel like they always have to look through volumes of information to solve what might be a quick answer to a question. It also makes support staff the central focus, rather than giving people and opportunity to quickly find what might be their solution, or lead them in the right direction.

Support should be drop-down, with individual links to Documentation, Tutorials, Examples, Integrations, Latest Release (links to release notes), Forums, and direct link to Ask a Question.

Demos should link to page that displays Demo content, but also great examples of Enfold used in the wild. With themes like Elementor getting massive national press, the least we can do is showcase some of the best and most innovative Enfold-driven websites. Lastly, a link to submit your own site for showcasing. I know it is in the forums, but do you really want people to have to dig to showcase an Enfold site?

Let’s come up with a real and working solution for integrations. How may “Does Enfold work with…” questions do you get? There are a ton of us that regularly use sets of plugins that we know either work out-of-the-box or have created ways to integrate them. Let’s build a repository of those and spur on a new group of integrations. If we don’t call it out, how can we ever expect to make that “works with…” list longer? We want it so those products that we integrate look to promote Enfold as a great option for utilizing their solutions. We also need a way to suggest or request an integration.

Also, is there any way to funnel the other Kriesi-based theme users into the Enfold trunk and simplify the support, enhancement and growth of Enfold as a platform, rather than just a theme? Would it be worth considering offering a license of Enfold to any other Kriesi theme user to encourage switching to the Enfold platform? It may cost a few sales, but at the same time, it gets them into a highly versatile platform that keeps growing, and might just spur on their creative spirits to do new things with Enfold. Just a crazy thought.

I know I am asking for you all to add more work to your plates, but at the same time, I would be happy to help on some of it. We all want Enfold to continue to grow and flourish, but we have to also be willing to put effort into the Kriesi site to support those sales, support and promotional efforts. It also will help users in ways that will alleviate some service and support issues before they even get to the forums.

I guess the bottom line is let’s work together as a community to showcase Enfold, grow our audience, which drives sales, which drives the ability to do even greater things.

-jason