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Hallo,
I already bought enfold plus 1 yr ext. support. I also registered an account on your forum.
I was unable to open a ticket in the forum, because I was unable to find a button to do so. So I have no other chance and I have to cantact you this way.Because of an update of the enfold-API, the process is different noch. Nowadays there is an URL necessary to crreate the token and the naming of the clickable options are a little different.Maybe this is the reason why enfold is unable to verify my purchase.
It would be great if you could provide some support.
I permanentely receive error codes in the backendMaybe you can inspect whats wrong there….
**moved to private content field below**
In reply to: Enfold theme
Hi Darren,
Thanks for contacting us!
It seems you are still using Enfold 3.4.7 and have WordPress to 5.4.1 which is incompatible.
Please update it to the latest version of Enfold (4.7.6.4) but first, backup your site:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/Then do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.Best regards,
NikkoIn reply to: Enfold embedded video no fullscreen button
Hello,
we have the same problem. We are using the Video Module from Enfold to insert the Video. When I look at the generated iframe, i can see that the Attribute “allowfullscreen” is missing. This is needed in iframes to activate the Fullscreen Button in the HTML5 PLAYER.
e.g.
<iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/videoseries?list=PLx0sYbCqOb8TBPRdmBHs5Iftvv9TPboYG” frameborder=”0″ allow=”autoplay; encrypted-media” allowfullscreen></iframe>
https://support.google.com/youtube/answer/171780?hl=enWill you fix this in a future release or how can i filter the Generation of the iframe to add the attribute (functions.php)?
THx,
P.Topic: Button row sizing
Hi,
I am in the process of finishing off a client site and am using ‘button row’ for a group of six coloured buttons that sit just below the layerslider on the home page.
The buttons automatically adjust to the sizing to the text but is it possible to have the buttons size to the largest button in the row group thereby making all the buttons consistently the same size? this will also make them look more consistent on mobile.
Hope you like the site.. its starting to look real good imo. Love Enfold.
i have some other things needing assistance on but will create separate entry once I have this sorted.
Thanks
JohnIn reply to: Centre Selection Options on my Deal product page
Hey trljackson,
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
#top.page-id-8931 #wrap_all .shop_columns_5 .avia_cart_buttons .button { float: none; }If you need further assistance please let us know.
Best regards,
VictoriaTopic: Add to Cart Button
I am requesting help with the ‘Add to Cart’ button.
Right now when an item is added to the cart and the item quantity is higher than what stock is available, the button looks like it is accepting the order but nothing actually gets added to the cart. I feel this is too confusing for the purchaser. Can the button function be set up to either:
!. only allow the item quantity to go up to the maximum inventory level; ie/ if there are 5 widgets in stock the ‘Add to Cart’ button will only go up to 5…..or
2. when the quantity added to the cart exceeds stock levels the item is rejected and an error message comes up stating the quantity exceeds stock levels.If there is a third option that you are suggesting I am open to this option as well. How have others handled this issue on the Enfold wp theme?
Thanks
Topic: Magnific Popup stopped
Hello Team,
Have recently noticed that Code Block containing Magnific Popup has stopped working.
Running Enfold 4.7.6.4, WP version 5.6.1 and PHP version 7.4.14Code Block:
<div id="more-info" class="gallery-more-info mfp-hide">Enfold Child:
/* Lightbox styling */ button.mfp-arrow, .mfp-close{ background-color: rgba(100,100,100,0.8) !important; } .avia-popup{ background: white; opacity:1 !important; } button.mfp-arrow{ width: 50px; height: 70px; } /* Fixing x button position */ .mfp-zoom-in .mfp-figure, .mfp-zoom-in .mfp-iframe-holder .mfp-iframe-scaler{ -webkit-transform: none !important; transform: none !important; } button.mfp-close{ position:fixed; top:30px !important; right:30px !important; } /* More info lightbox */ #more-info { max-width: 800px; margin: 0 auto; padding: 30px; background: white; } #more-info div{ margin:20px 0; } #more-info button.mfp-close{ position: absolute; top: 0px !important; right: -50px !important; background-color:white !important; } .mfp-inline-holder .mfp-content, .mfp-ajax-holder .mfp-content { width: initial; max-width: 1024px; margin: 60px; }functions,php:
function gallery_more_info(){ ?> <script> jQuery(window).load(function(){ jQuery('.gallery-more-info-link').magnificPopup({ type:'inline', midClick: true }); }); </script> <?php } add_action('wp_footer', 'gallery_more_info');Have installed jQuery Migrate Helper plugin but that is not helpful either.
Please advise,
ofekw
In reply to: Telegram Social Icon
Hi Francesco,
You need to find and upload the icon. Here is how to do it:
Here is how to add it then:
If you need further assistance please let us know.
Best regards,
VictoriaIn reply to: fullwidth button only in mobile
Hi,
Thanks for contacting us!
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
@media only screen and (max-width: 480px) { #top.home.rtl #wrap_all .avia-slideshow-button { margin: auto; display: block; max-width: 120px; }}Best regards,
YigitHi – I’m using a scroll down Arrow in a color section but the Arrow is not displayed in any Browser as well as the search glas in the main menu. It seems that there’s an issue with the entypo-fontello font.
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://secureservercdn.net/160.153.137.170/4py.d7d.myftpupload.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.eot. (Reason: CORS request did not succeed).
I looked at https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes- and made the suggested changes to .htaccess but still the same issue.
Do you have any suggestion how I could resolve this?
Thanks
In reply to: Having Portfolio grid open on specific category
Hi,
@vera: You may need to apply a custom css class name or ID to each Portfolio Grid element and use it to toggle the appropriate sorting button of each element accordingly. The class and ID field is in the Advanced > Developer Settings toggle of the Portfolio Grid element.
// https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
If you use portfolio-1 and portfolio-2 in the class name field of the two portfolio grid elements respectively, the changes may look something like this.
$(".portfolio-1 .radiographic-systems_sort_button").trigger("click"); // activate radiographic-systems category for the portfolio grid 1 $(".portfolio-2 .other-systems_sort_button").trigger("click"); // activate other-systems category for the portfolio grid 2Best regards,
IsmaelHi there,
I am using Popup Maker plugin #popmake-117 shortcode in a button that doesn’t open the popup but instead takes me to the top of the page.
I’m using #anchors for a single page website navigation and wondered if this might be interfering with the popup code?I’ve managed to get a text link to show the popup correctly using <span class=”popmake-117″> so it’s not the actual popup setup (and the popup also works fine from the front end Admin Popup Maker menu). This is the VIEW VANESSA’S EXPERIENCE HIGHLIGHTS example in the About section – https://wordpress-364189-1297988.cloudwaysapps.com/#about
The button example is at the very bottom of the page shown as a red button “CLICK ME”
Any ideas what might be going wrong? I did have this popup working in a button about 8 months ago.
I have used for few years plugin by woo-inquire-us-and-disable-add-to-cart-button (Premium) by themelocation, but about a month ago it is not working properly anymore…
My goal is to have possibility to change on single product the button ADD TO CART to button Enquire Us (linked to contact page – or any URL)
As we have products listed, but not for on-line sale.You can see that on brand page it is working fine (Enquire is Kontaktujte) but on single product page is the button without text and is not linked to any URL..
And in source i can see that :
Brand:
<span aria-hidden=”true” data-av_icon=”” data-av_iconfont=”entypo-fontello”></span> Kontaktujte
Single product:
<button type=”button” class=”button alt”></button>URL and button text is missing
If the plugin will stay like that is there any other solution how to change this?
As I can not find any way how to edit the single product page in Enfold/WoocommerceHello,
I’m building an accessible website with enfold, and have been able to solve most of my problems, but this one is stumping me. I would like, for accessibility reason, that when the cookie bar is shown, it should be the first reachable element on the page when using keyboard navigation, before the skip links etc.
I know there is the option of using the cookie modal window, but the problem is that you guys use tabs in there, and your tabs are not aria-friendly (the keyboard navigation does not follow W3C guidelines).Could you help me make it work (or tell me how I could switch the tabs in the modal window by an accordeon, since I was able to make this one aria-friendly) ? This is the code I have so far :
function cookies_buttons_first() { ?> <script type="text/javascript"> function cookiesFirst(){ var cookieBtn1 = document.getElementsByClassName('.avia-cookie-consent-button-1'); var cookieBtn2 = document.getElementsByClassName('.avia-cookie-consent-button-2'); var cookieBtn3 = document.getElementsByClassName('.avia-cookie-consent-button-3'); console.log(cookieBtn1); console.log(cookieBtn2); console.log(cookieBtn3); for (var i=0;i<cookieBtn1.length;i++){ cookieBtn1[i].setAttribute('tabindex', '1'); } for (var i=0;i<cookieBtn2.length;i++){ cookieBtn2[i].setAttribute('tabindex', '1'); } for (var i=0;i<cookieBtn3.length;i++){ cookieBtn3[i].setAttribute('tabindex', '1'); } }; cookiesFirst(); </script> <?php } add_action('wp_footer', 'cookies_buttons_first',999);The idea is that if we give the buttons a tabindex value of 1, they are the first “tabbable” elements. But for some reason, even though it does load at the cottom of the page, the three html objects collections (cookieBtn1, cookieBtn2, cookieBtn3) are empty. Do you know what’s not working in there ?
Thanks for your help !
Hi,
I am using your Enfold theme for a client of mine. Is there a way to reduce the excess spacing between the radio buttons in a Woocommerce item and the accompanying text? See my attachment as an example https://ibb.co/G5FhbtD (note the gaps in red) All items in the shopping cart need space reduction between the radio buttons and text. Thanks.
Example item
Hi,
Sorry for the late reply and thanks for the login, I examined your video elements and I didn’t see a reason for the error. I used the Avia Layout Builder Debugger to copy your page to my localhost to test without plugins on a clean install and the first video showed the play button correctly, please see the screenshot in the Private Content area.
The main difference, besides your plugins, is your PHP version 7.0.14, where I’m using v7.4.14
If you could try updating your PHP version on your server, and then clear your browser & server cache.
If this doesn’t help, try disabling your plugins and then enable one at a time until the error is identified.Best regards,
MikeSolved it myself. The button font color got somehow written into the “Logo Area secondary font color” specification. Changed it back manually in Enfold’s “General Styling” options. But please have a look at this regardless. Something seems to be not quite right.
Hi Enfold,
I am aware you had the respective section in Enfold Theme Options > Advanced Styling labeled as active Beta.
Nevertheless, I did not expect trouble like that: Editing the font color of the cookie consent buttons somehow affected the color of the menu items. We have white-on-white there now, which practically renders the site unusable.
Please advise. Many thanks.Hi
I have added the key and secret key to Enfold > Google Services >
The contact form still shows the submit button instead of the v2 recaptcha.
I took the Enfold recaptcha off a while ago as it wasn’t working and we have been getting a lot of spam since then.
I have tried the suggestions in the support forum without much success…I wonder if these have been superseded as some of the content has been removed.
I have the most up to date version of Enfold.
Can someone explain what I need to do in simple understandable steps….to get this working…I am not a programmer but can follow simple instructions…
Many thanksI am trying to edit my home page. Under the slider, I have 3 columns. When I login now, the three columns are not showing horizontally across from each other but instead are all directly on top of each other. When I try to click the text element to edit it, a new blank text box opens instead of the text from my page which I can see on my screen.
I tried clicking on the Default Editor button and then going back to Advanced Layout, but it is still happening. I also tried opening the site in a different browser and I cleared my cache. I am using Enfold 4.7.6.3 with the latest version of WordPress.
Thank you for any assistance you can provide that would allow me to update my site.
In reply to: social icons in widget
Hi williamslyd,
You need to enable the Advanced Layout Builder, make a test page, add the social share buttons there and copy the shortcode to the text widget.
Here is how to enable the Advanced Layout Builder debug mode:
https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-modeBest regards,
Victoriahttps://kriesi.at/themes/enfold-2017/2015/01/24/a-small-gallery/
The boxes are below “Share this entry”
do you refer to those tooltips on hovering the share button?
Yes :)
can you show me a link to a demo page of enfold ( link ) where that is shown?
do you refer to those tooltips on hovering the share button? https://kriesi.at/themes/enfold-2017/elements/social-share-buttons/Hi Thomas,
Thanks for the update. Please refer to the documentation here: https://kriesi.at/documentation/enfold/fullscreen-slider/#multiple-buttons-in-slider
Best regards,
RikardIn reply to: Buttons same size
Hi Joep,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.avia-button.avia-size-x-large { min-width: 230px; }Best regards,
RikardIn reply to: Rounded buttons with custom ID?
Hi goldengate415,
Yes, instead of using Custom ID Attribute use Custom CSS Class instead and put rounded-button
Then in Enfold > General Styling > Quick CSS, add this CSS code:#top .rounded-button a.avia-button { border-radius: 20px; }Just adjust the value as you see fit.
Hope it helps.Best regards,
NikkoIn reply to: Videos in Slide-Show don't play
Hey chr_thiesen,
Thank you for the inquiry.
The videos are not playing automatically on page load anymore because of the privacy options, users have to manually accept or toggle the privacy buttons in order to enable external services including youtube videos, maps and other third party scripts that requires or uses cookies. If you want to enable autoplay even when the privacy options are enabled, you have to set the Enfold > Privacy & Cookies > Cookie Handling to the first or second option.
Best regards,
IsmaelIn reply to: Gutemberg
Hi Serena,
Enfold is compatible with Gutenberg, but the Enfold layout builder and the Gutenberg editor are separate from each other. If you create a new page then the Gutenberg editor will be active, and it you want to switch to the Enfold editor, the you can click the Advanced Layout Editor button at the top of the page.
Best regards,
RikardTopic: Urgent!!
Hello,
I took over a client site recently that has the Enfold them and Avia Advanced Layout Builder. I purchased a license, deleted the old themes, uploaded the new ones (on a test domain) but cannot edit any of the content with the Layout Builder. It will allow me to add new Layout Elements and add Text Blocks but it will not allow me to edit any other Content Elements- headers, buttons, etc.
Any help would be appreciated
