Hi TM!

Thank you for contacting us!

We sell premium WordPress themes and do not provide such services. Please consider to hire a freelancer.

Let us know if you have any other questions!

Regards,
Yigit

Hi!

We are not able to provide you the purchase code unfortunately since purchase and download processes are managed by Envato/ThemeForest. You can try contacting Envato support but they would probably need a proof of purchase as i mentioned earlier.

Regards,
Yigit

Hey Eric!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi,

It should work as in demo – http://kriesi.at/themes/enfold/ please hover on “Portfolio”.

Can you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/?

If that too does not help, please post admin logins here privately

Best regards,
Yigit

Hey!

I noticed that you are currently using an older version of the theme. Can you please try updating to the latest version 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/? If you have made any changes on parent theme and have not moved those to your child theme, they will be overwritten.
Also, have you made any changes on theme files regarding API key?

Best regards,
Yigit

Hi!

@mhiller sorry about that. We do not recommend hijacking threads for this reason :)
Can we de-activate all active plugins for testing purposes?

Best regards,
Yigit

Hey Rio1,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

#top .avia-slideshow-button {
    font-size: 20px;
}

Best regards,
Yigit

Hey Sandra,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.comment-entry.post-entry {
    display: none;
}

Can you please post a screenshot and show the other changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

Best regards,
Yigit

Hey arteffekt,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-testimonial-name { color: orange !important; font-size: 20px !important; }
 .avia-testimonial-subtitle { color: red !important; font-size: 15px !important; } 
.avia-slider-testimonials .avia-testimonial-meta .avia-testimonial-image { width: 80px; height: 80px; }

Best regards,
Yigit

Hi!

If you are using a caching plugin, please flush cache there as well. I can see it fine on Firefox as well

Regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.av-masonry-entry .av-masonry-entry-title + .av-masonry-entry-content, span.av-masonry-date { display: none; } 
.main_color .av-inner-masonry-content, .main_color .av-inner-masonry-content .avia-arrow {
    background: orange;
}

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-no-number { opacity: 1; }

Best regards,
Yigit

Hi!

Please add following code to Quick CSS in Enfold theme options under General styling tab

.caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, .avia-caption .avia-caption-content p, .avia-caption .avia-caption-title { background: none; }
div .slideshow_caption h2 { font-size: 20px; }

Regards,
Yigit

Hi!

@sk722 I inserted API key @Vinay created and that worked just fine. Please review your website now

Best regards,
Yigit

Hi Wolfgang,

Can you please post a link to your website and a screenshot showing the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

Regards,
Yigit