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Hi,
If you would like us to enable debugging mode for you, please create a temporary admin login and post it here privately. Typing the text again should solve the issue as well :)
Best regards,
YigitHi Vicki,
Thanks for the information.
Could you please post WP admin logins for both staging and live site so we can login and compare the differences? FTP access would help as well, in case we need to edit theme files.
As for screenshots, you can upload them on imgur.com or Dropbox public folder and post the links here :)
Best regards,
YigitHi,
You can create your products using ALB however you would need to add elements that you would like to display manually under Plugin Additions tab. Also, @kahil from our community shared their custom elements, in case you would like to give it a try- https://www.spiderflystudios.com/resources/spiderfly-enfold-elements/ :)
Best regards,
YigitHey!
Please firstly try updating Enfold to the latest version 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/
Cheers!
YigitHi!
Did you make any changes on theme files (such as functions.php, header.php files etc.)? If you have not, you can go ahead and update the theme. You will not lose your work but you may need to reconfigure some settings/elements such as menu items.
To be on the safe side, you can create a testing environment – https://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and update the theme there and see if anything breaks :)
Best regards,
YigitHi!
You have following custom CSS code
@media only screen and (max-width: 767px) { #footer { display: none !important; }}Please remove it and flush cache.
Cheers!
YigitHi,
Yes, it would definitely save us some time :)
I checked your parent theme and it reads “Version: 5.8” (the latest version of the theme is currently 4.2) however it still shows older screenshot so i believe issue should be fixed when you update the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/.
Regards,
YigitHey Mauro,
Please find WooCommerce shortcodes here – https://docs.woocommerce.com/document/woocommerce-shortcodes/. You can use “rand” option on “orderby” attribute to display random products on page load.
Best regards,
YigitHey,
Sorry for the late reply!
Could you please create a temporary admin login and post it here privately so we can look into it?
Best regards,
YigitHey!
I added Comments element under Content Elements tab of Advanced Layout Builder to the bottom of your page and it shows up fine. You would need to add Comments element manually on pages/post you created with ALB :)
Please review your websiteCheers!
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
I will share this thread with my teammates and ask if they could come up with another solution and will share your request to keep transparent header transparent on mobile :)
Best regards,
YigitHi,
Please make sure to flush your mobile browsers cache as well. It does work fine on my end. Attached a screenshot in private content field below.
Regards,
YigitHi,
You should be able to see it in debugging field which is right below ALB after enabling debuging mode – https://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ :)
Best regards,
YigitHi,
You are welcome!
Please refer to this post – https://kriesi.at/documentation/enfold/updating-your-theme-files/ and insert your username and API key from ThemeForest to receive auto updates.
If you already inserted your username and API key in Enfold theme options but not receiving updates, please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest.
Best regards,
YigitHi,
Glad you figured it out and thanks for sharing your solution! If you have any other questions or issues, please start a new thread under Enfold sub forum :)
Best regards,
YigitHi,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Glad that helped!
Sure, please go to Enfold theme options > Demo Import and import any demo you like, with a single click within a few minutes :)
Best regards,
YigitHi,
Glad Jordan could help! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi!
I am closing this thread for now. If you have any other questions or issues, please start a new thread :)
@atelierdouceur I have replied to your thread and removed private content field here since it would be visible to creator of this thread as well.Best regards,
YigitHi Justine,
Your website currently does not load on my end however looking at the error you are getting, it seems to be related to “wp-better-categories” plugin. Please try removing it via FTP and check if that helps.
Regards,
YigitHi!
@atelierdouceur Please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it.Regards,
YigitHi Dee,
Dates you are seeing are from WP Job Manager. Please contact their support team and ask how you could remove dates from their plugin.
Unfortunately, we do not provide support for 3rd party plugins.Regards,
YigitHi Anna,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitHey Roger,
A friend of mine used that plugin on an Enfold site and i believe it worked just fine. To be on the safe side, could you please contact plugin author and ask them if they had any experience with Enfold?
Regards,
YigitHi Kahil,
Thanks for your effort and sharing with Enfold community, we appreciate it :)
Regards,
YigitP.S.: Due to diagonal border on checkout page, it is not possible to choose PayPal or Credit Card. Please correct it so novice users could buy you drinks too :)
Hi Vicki,
No worries at all, however you can click the link from your email and reply to your existing thread :)
I checked your website and you are using UberMenu, Would you like to continue using UberMenu? If so, issue should be fixed on their end. If you would like to use Enfold’s native menu but having issues on mobile, updating the theme should helped because we have fixed those issues already.
I see that you are using a child theme, so the changes you made on theme files will not be overwritten. Mobile menu was completely renewed and got replaced by a new one. If you have made changes on header.php or includes/helper-main-menu.php files, you are going to reapply those changes as these files were changed.
To be on the safe side, we would recommend you to update the theme on a testing installation first.
I hope that helps. Let us know if you have any other questions!
Cheers!
Yigit
