Hi,

Thanks for contacting us!

1- Yes, you can replace the content after importing one of Enfold demos. Images are included in demos and you can use them on your Enfold based project as well.
2- We only sell our themes on ThemeForest. You can purchase Enfold here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi
3- Payment and download processes are managed by ThemeForest. You can pay with your credit card or PayPal account.
4- 6 month of support is included in the price, after that you can either extend it or not extend it. You will receive updates for free.
5- No, our company is based in Vienna, Austria however we all work remotely.
6- We provide support and answer pre-sale questions only through our support forum.

I hope that helps! Let us know if you have any other questions :)

Cheers!
Yigit

Hi,

I deleted it and installed pre-built child theme – http://kriesi.at/documentation/enfold/using-a-child-theme/ and activated. Please review your website :)

Best regards,
Yigit

Hi,

Sure, that would be okay. You can simply remove it on one installation and install on the other. It is fine as long as theme is active on one site :)

Best regards,
Yigit

Hi,

It is actually browser feature and not a theme feature also we would not like the theme to interfere with browser out of the box like that therefore i am afraid such option will not be added.

You are welcome! Let us know if you have any other questions or issues :)

Regards,
Yigit

Hey,

Can we try de-activating all active plugins for testing purposes? Also, we are going to release new version of Enfold tomorrow that will fix couple of video related issues that occurred after WP 4.9.x

Regards,
Yigit

Hi,

First line hides main menu, including burger menu and other two targets old mobile menu which was replaced so last two lines were redundant :)

Regards,
Yigit

Hey Jay,

You had following code in Style.css file of your child theme

	.main_menu .avia-menu, #header_main_alternate, .fallback_menu{display:none;}
	.container #advanced_menu_toggle, #advanced_menu_hide{display:block;}
	.responsive.html_mobile_menu_tablet.html_logo_right #advanced_menu_toggle{left:auto;}

Hey,

Memory limit seems to be 128M. Please contact your hosting provider and ask them to increase it to 256M and that should help.

Cheers!
Yigit

Hey,

Thanks for contacting us!

If it is not available in Enfold theme options > Demo Import, you must be using an older version of the theme. Please refer to this post – kriesi.at/documentation/enfold/updating-your-theme-files/ and update Enfold to the latest version 4.2.2 :)

Cheers!
Yigit

Hi!

Can you please post FTP logins here privately as well so we can try updating the theme once again?

Regards,
Yigit

Hi,

We are planning to release it this week :)

Best regards,
Yigit

Hi,

Noted! We will make sure descriptions are clear for basic users :)

Cheers!
Yigit

Hey,

I found an old version, attached in private content field. However as Basilis said, we no longer support Avisio in case you run into any issues.

Regards,
Yigit

Hey Mike Spaans,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Ryan,

1- Can you please share temporary admin logins in private content field and point out the page so we can look into it?

2- Thanks for the feedback! Do you also have any suggestions on what would be more understandable?

Regards,
Yigit