Page 498 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
April 19, 2018 at 9:57 pm in reply to: How to change the font size of the title in masonry grid #944330
Yigit
Keymaster
Hey xxxinkxxx,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
#top #wrap_all .av-masonry-entry h3.av-masonry-entry-title {
    font-size: 20px;
}
```
Best regards,
Yigit
April 19, 2018 at 9:51 pm in reply to: Urgebt! Site not available anymore after manual theme update via FTP #944327

Yigit
Keymaster

Hi!

We will close this thread and follow up on your other thread.

Regards,
Yigit

April 19, 2018 at 9:47 pm in reply to: download #944323

Yigit
Keymaster

Hey!

Glad it is working fine now and thanks for letting us know, we will close both threads :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 19, 2018 at 9:24 pm in reply to: About the id number Purshase code #944311

Yigit
Keymaster

Hi,

Please register to our support forum – https://kriesi.at/support/register/ and login. Due to our policy, we only provide support to our registered users.

Best regards,
Yigit

April 19, 2018 at 7:52 pm in reply to: Whole image view #944268

Yigit
Keymaster

Hi,

I checked your website on my iphone but it seems to be working fine. I attached screenshots in private content field. Isn’t this how it’s supposed to be?

Best regards,
Yigit

April 19, 2018 at 7:03 pm in reply to: Label color change? #944250
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
span.post_tag a {
    color: black;
}
```
Best regards,
Yigit
April 19, 2018 at 7:00 pm in reply to: Avia layout builder not loading #944246

Yigit
Keymaster

Hey,

Login credentials are not working for me. Could you please check them once again? :)

Best regards,
Yigit

April 19, 2018 at 6:59 pm in reply to: Colored Bar under Main Menù Items #944244

Yigit
Keymaster

Hey,

Please go to Enfold theme options > Header > Header Style and choose to display “default” :)

Best regards,
Yigit

April 19, 2018 at 6:44 pm in reply to: Burger menu hide the secondary top menu #944235

Yigit
Keymaster

Hi,

Please go to Enfold theme options > Shop Options > Header Shopping Cart Icon and choose to display it next to menu and then go to Enfold theme options > Header and set to display “logo left, menu right” option and that should do it :)

Best regards,
Yigit

April 19, 2018 at 6:36 pm in reply to: Whole image view #944229

Yigit
Keymaster

Hi,

I could not find a section with BG ID. Could you please add unique ID and custom CSS once again and let us know so we can check it once again? :)

Best regards,
Yigit

April 19, 2018 at 6:29 pm in reply to: Enfold erzeugt Error 500 nach Umstellung auf Hauptdomain #944223

Yigit
Keymaster

Hey Iris,

Could you please deleting Enfold theme folder completely and then try installing once again via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/? If you would like us to update it for you, please post FTP and WP admin logins here privately.

Best regards,
Yigit

April 19, 2018 at 6:28 pm in reply to: Installation problem #944219

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 19, 2018 at 6:27 pm in reply to: Sill having issues with the theme even after the PHP upgrade #944216

Yigit
Keymaster

Hi!

Glad you figured it out and thanks for sharing your solution :)

Regards,
Yigit

April 19, 2018 at 5:48 pm in reply to: About the id number Purshase code #944209

Yigit
Keymaster

Hi,

Sorry for the misunderstanding. I definitely misunderstood you.

Unfortunately there are some cases. Some developers apparently do not purchase license and when users need assistance, they cannot register to our support forum and cannot update their themes. So, to make sure that this is not the case, we recommend users to contact developers and retrieve necessary information to avoid having to pay for a license again.

You can purchase Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 :)

Best regards,
Yigit

April 19, 2018 at 5:29 pm in reply to: Installation problem #944201

Yigit
Keymaster

Hey,

It seems like you are using PHP version older than 5.6. I updated header.php file to make the theme compatible with PHP versions older than 5.6. Please review your website :)

Best regards,
Yigit

April 19, 2018 at 5:27 pm in reply to: REGISTRATION PURCHASE #944200

Yigit
Keymaster

Hi Maurizio,

Thanks for contacting us!

Could you please post your purchase code here privately so we can reset your account?

Regards,
Yigit

April 19, 2018 at 5:19 pm in reply to: Title Text in WooCommerce Gets Cut off #944194

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 19, 2018 at 5:01 pm in reply to: Fatal error: Can't use function return value in write context . . . #944183

Yigit
Keymaster

Hi,

@johnrburke2 yes, you can forget about this with confidence. PHP backwards compatibility will be added in upcoming update :)

Regards,
Yigit

April 19, 2018 at 4:57 pm in reply to: About the id number Purshase code #944181

Yigit
Keymaster

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

April 19, 2018 at 4:57 pm in reply to: Instagram thumbnail view on mobile #944180

Yigit
Keymaster

Hey!

Great! Let us know if you have any other questions :)

Best regards,
Yigit

April 19, 2018 at 4:56 pm in reply to: Remove line under Tabs Section #944177

Yigit
Keymaster

Hi Helena,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 19, 2018 at 4:41 pm in reply to: About the id number Purshase code #944166

Yigit
Keymaster

Hey,

You should simply login on your ThemeForest account that you used to purchase the theme and then go to Downloads page to find your purchase code. Item in screenshot is just an example :)

Cheers!
Yigit

April 19, 2018 at 4:39 pm in reply to: Customizing main menu #944162

Yigit
Keymaster

Hi,

Could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.
To change menu style into button, please go to Appearance > Menus and edit your “Team” menu item and choose to display it as button :)

Cheers!
Yigit

April 19, 2018 at 4:35 pm in reply to: Instagram thumbnail view on mobile #944159

Yigit
Keymaster

Hey Charlotte!

They show up the same size on my local installation. I also checked your website but seems like you figured it out by using another plugin? :)

Best regards,
Yigit

April 19, 2018 at 4:32 pm in reply to: Title Text in WooCommerce Gets Cut off #944158
Yigit
Keymaster
Hey Kathleen,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
div.product .product_title {
    padding-left: 5px;
}
```
Best regards,
Yigit
April 19, 2018 at 4:30 pm in reply to: Remove line under Tabs Section #944157
Yigit
Keymaster
Hi,

I added following code to Quick CSS
```
.av-inner-tab-title, .av-tab-section-icon, .av-tab-arrow-container, .av-tab-section-image {
    width: 110px;
}
```
Please review your website

Best regards,
Yigit
April 19, 2018 at 4:26 pm in reply to: Fatal error adding Google Font #944152

Yigit
Keymaster

Hi!

Could you please post FTP and WP admin logins here privately so we can look into it? :)

Best regards,
Yigit

April 19, 2018 at 3:54 pm in reply to: Fatal error adding Google Font #944139
Yigit
Keymaster
Hi,

Please use following code instead and it should work fine
```
add_filter( 'avf_google_heading_font', 'avia_add_custom_heading_font');
function avia_add_custom_heading_font($fonts)
{
$fonts['Didact Gothic'] = 'Didact Gothic:400,700';
$fonts['Didact Gothic'] = 'Didact Gothic:400,700,400italic,700italic';
return $fonts;
}

add_filter( 'avf_google_content_font', 'avia_add_custom_content_font');
function avia_add_custom_content_font($fonts)
{

$fonts['Didact Gothic'] = 'Didact Gothic:400,700,400italic,700italic';
$fonts['Didact Gothic'] = 'Didact Gothic:400,700';
return $fonts;
}
```
Regards,
Yigit
April 19, 2018 at 3:49 pm in reply to: mobile secondary menu #944135

Yigit
Keymaster

Hi,

I fixed a little error in your custom CSS and targeted menu items using their ID’s. Please review your website :)

Best regards,
Yigit

April 19, 2018 at 3:32 pm in reply to: Tracking code appearing in header #944128

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 14,911 through 14,940 (of 82,620 total)

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