Hi,

Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your element and give it a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab

.av-partner-fake-img {
    background-size: contain;
    background-position: 50% 50%;
}
.your-custom-class .av-partner-fake-img {
    padding-bottom: 50%!important;
}

and adjust “padding-bottom” value for each element separately.
We will add an option to display the element like it was in previous versions in near future :)

Best regards,
Yigit

Hi Sascha,

I am afraid no. Let us know if you have any other questions!

Regards,
Yigit

Hi Katie,

I am not really sure why you are experience such issue but really sorry about that. Have you informed ThemeForest/Envato team about the issue?

Since this is time sensitive, if you decide not to get a refund for the license, we can install the theme for you :)

Please do inform ThemeForest/Envato team about the issue.

Cheers!
Yigit

Hi,

@coolwindinc Could you please make sure you are using PHP 5.6 or higher? If you are not sure, your hosting provider can help with that too :)

@track180 No, it should work fine on your production site as well. Could you please start a new thread under Enfold sub forum and post FTP and WP admin logins in private content field?

Cheers!
Yigit

Hi,

Please go to /home/.sites/633/site513/web/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_countdown.php file.
If you would like us to delete it for you, please post FTP logins here privately.

Cheers!
Yigit

Hi,

We are going to need FTP logins to access theme files on your server. If you do not know your FTP logins, please contact your hosting provider.

Cheers!
Yigit

Hi,

Let us continue here – https://kriesi.at/support/topic/4-3-broke-my-site/ :)

Best regards,
Yigit

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi!

Please go to Appearance > Menus and set your main menu once again. Is there any other issues you are experiencing other than menu?

Cheers!
Yigit

Hey,

Could you please post WP admin logins here privately and point out the page where we can see the issue?

Best regards,
Yigit

Hey,

You can also consider purchasing Enfold with Envato Hosted plan – https://envatohosted.zendesk.com/hc/en-us/sections/115000917665-FAQ if you prefer monthly payment.

Yes! After purchasing Enfold, you can register to our support forum here – https://kriesi.at/support/register/ and start new threads whenever you have a question or an issue.
6 months of support is included in your purchase. You can choose to extend it to 12 months if you wish. When it expires, you can choose to extend it, or not in case you will not need support but either way, you will be receiving free updates.

Regards,
Yigit

Hi izwan,

Thanks for contacting us!

You are currently using a very old version of Enfold, 2.6.2 on your website. There has been many changes on the theme and it improved a lot. You can check out the latest improvements in Enfold 4.3 in here – https://kriesi.at/archives/enfold-4-3-performance-update

You can purchase Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi. Please be aware that you may need to re-configure some options/elements since you are currently using a very old version. We would recommend you to create a testing environment, copy your existing installation there – https://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and update theme there to be on the safe side :)

If you have any other questions, please let us know!

Regards,
Yigit

Hey!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey!

Please go to /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_upcoming.php file.
If you would like us to delete it for you, please login and post FTP logins here privately :)

Regards,
Yigit

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit