Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi JB,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hey elames,

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest.

If updating breaks your website, please try deleting /wp-content/themes/enfold folder and re-installing it – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/. Also, please make sure you are using PHP version 5.6 or higher.

Best regards,
Yigit

Hi,

I checked the page in private content field in on Chrome, Firefox, Safari and Opera but lightbox opens and plays videos fine on my end. Which browser and OS are you using? Also, could you please post a screencast showing the issue?

Best regards,
Yigit

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

We will keep the thread open and wait to hear from you :)

Best regards,
Yigit

Hey,

Have you tried adding following code to Functions.php file in Appearance > Editor?

add_theme_support('avia_no_session_support');

If you have not, please do so :)

Regards,
Yigit

Hey,

I could not find Masonry gallery with pagination on your page. Could you please create a testing page where we can see the issue?
Also, please try de-activating all active plugins and check if that helps.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 769px) and (min-width: 480px) {
.responsive #top #wrap_all .flex_column.button-col {
    width: 50%;
}}

Best regards,
Yigit

Hey Corine,

Could you please post FTP logins as well? We might need to access theme files on your server.

Best regards,
Yigit

Hey,

@c0rien Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
If you would like us to update the theme for you, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field. If you post them here, they will be visible to creator of this thread as well :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.avia_textblock span.post_tag a {
    color: white;
}

.avia_textblock span.post_tag {
    background: #999999;
    padding: 5px;
    border-radius: 3px;
    margin-right: 5px;
}

Best regards,
Yigit

Hi,

Yes, that should be possible. Could you also please post a link to your page? :)

Best regards,
Yigit

Hey Glyn,

Thanks for contacting us!

As long as username and API key are correct, you would receive auto updates. However to receive full support and to have access to theme files, you would need access to ThemeForest account that was used when purchasing the theme.

If you have any other questions, please let us know :)

Cheers!
Yigit