Hey,

Please refer to this post: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a new Personal Token.

If inserting your Personal Token in Enfold theme options doesn’t work, please try using Envato Market plugin: https://www.envato.com/lp/market-plugin/

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hey Ester,

The purchase code you posted was connected to another email. I have updated the email and reset the password.

Please see private content field.

Best regards,
Yigit

Hey Cally,

We have reset your forum logins. Please see private content field below :)

Best regards,
Yigit

Hi Michel,

This looks like a plugin conflict.

Please try deactivating all active plugins and check if that helps. You can then activate them one by one to find the culprit.

22 of your plugins have new versions. Updating them might fix the issue as well.

Best regards,
Yigit

Hey,

Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab

#top .av-1px-gap.av-flex-size .av-masonry-entry .av-inner-masonry{
	margin-right: 1px;
	margin-bottom: 1px;
}

#top .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry{
	margin-right: 15px;
	margin-bottom: 15px;
}

Our devs fixed the issue and it will be included in the upcoming version of Enfold.

Best regards,
Yigit

Hey Thomas,

Enfold license costs 59$: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

6 months of support and lifetime updates are included in the price.

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

Hi Michel,

Thanks for the information.

FTP logins work but WP admin logins do not. Please check them once again.

Best regards,
Yigit

Hi,

Login credentials did not work for me. Please check them once again.

Cheers!
Yigit

Hi,

I checked your website and the audio button is displayed in the top right corner of the video on my end. I attached a screenshot in the private content field.

The volume bar is not available as it is controlled by your device’s volume up/down buttons.

Best regards,
Yigit

Hi Sam,

To access updated theme files and to register to our support forum, you need to have an access to the ThemeForest account that was used when purchasing Enfold license. You can log in on ThemeForest/Envato with that account and download the latest version on the Downloads page.

Please see the screenshot below to see how to find your purchase code

Enfold 3.5.4 is a very old version and is not compatible with WordPress 6.x and PHP 8.x. Updating the theme to the latest version 5.4 would fix the issue.

Regards,
Yigit

Hi Lene,

Please go to Enfold theme options > General Styling > Typography and adjust “Default Content Font Size” as needed.

Best regards,
Yigit

Hey Sam,

Please make sure you are using the latest version of Enfold which is currently 5.4: https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Yigit

Hi Michel,

Please post both WP admin and FTP logins privately. I’ll look into it as soon as I can.

Best regards,
Yigit

Hi,

Your page loads fine when I remove the menu items. Please add your menu items one by one and check the frontend to find out which item is causing the issue.

Best regards,
Yigit