Hi Petra,

Thanks for contacting us!

I searched our database for your email however it cannot be found.
Could you please try to register once again using your purchase code here – https://kriesi.at/support/register/? If that does not work, please post your purchase code privately so we can register your account manually :)

Regards,
Yigit

Hi,

It is just to bring up WP 5.6 compatibility. We have not been able to release the new Enfold version yet so for the time being, plugin is necessary. You can remove it after updating Enfold to upcoming version :)

Best regards,
Yigit

Hi Rasmus,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.7.6.4. After that, please install the jQuery Migrate Helper plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/ and set the version to legacy 1.12.4 in plugin settings :)

Cheers!
Yigit

Hi,

Please refer to this post – https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/

If that does not help, please create temporary admin logins and post them here privately so we can look into it :)

Cheers!
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hey,

Thanks for contacting us!

It seems like you have inserted your purchase code in Enfold theme options. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token instead :)

I looked for other problems too. Only the page I shared in private content field has footer issue and that is because there is no content in it and will be solved when you add content to your page.

If that is not the issue you mentioned, could you please share a link to your pages where we can see video and footer issues? :)

Regards,
Yigit

Hey Francesco,

Thanks for contacting us!

Please go to Appearance > Menus and click Screen Options and check “Description” and edit your text in description field – http://i.imgur.com/mjg0bd5.png :)

Best regards,
Yigit

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hey Alex,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab

.main_color tr:nth-child(2n+1), .main_color .pricing-table > li:nth-child(2n+1), .main_color .pricing-extra {
    background: white;
}

Best regards,
Yigit

Hey Sabine,

I checked your website but font family seems to be the same on all of your pages including WooCommerce ones.
I attached 2 screenshots in private content field comparing footer of your homepage and WooCommerce cart page.

Regards,
Yigit

Hi,

You are welcome, Mike! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

Could you please share example code using – https://pastebin.com/? I tried testing it on my local installation and closed open A tag etc but it still throws an error.
I would like to see if inserting your code using shortcode would help :)

Regards,
Yigit

Hey Cafer,

Thanks for contacting us!

Envato has updated their API and we have implemented those changes in Enfold 4.5 so any version older than 4.5 requires a manual update first.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.7.6.4.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Regards,
Yigit

Hi,

I checked your website however I cannot see the border. I attached a screenshot in private content field below.
I fixed 5 CSS errors in your custom CSS prior to checking the issue so that might have fixed it. Could you please review your website? :)

Best regards,
Yigit