Forum Replies Created
-
AuthorPosts
-
Hi,
Enfold version you are currently using is not compatible with your WordPress version.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1 :)Regards,
YigitHi Hermen,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1. Enfold version you are currently using is not compatible with your WordPress version :)
You would need an Enfold purchase code to be able to register to our support forums. Please see screenshot below to find your purchase code

Regards,
YigitHi Mark,
We are sorry for the late reply!
Please add following code to Quick CSS as well
@media only screen and (max-width: 480px) { .responsive #top.postid-25 #wrap_all .slide-entry { width: 100%; margin-left: 0; padding-bottom: 30px; }}If you need further assistance on this thread, could you please point out them once again?
Best regards,
YigitHey,
We will keep this thread open for CDN issue.
We have reconsidered srcset support for logo after your message and decided to implement it as well :)
Best regards,
YigitMarch 19, 2021 at 5:08 pm in reply to: grid collection's view on mobile version has an issue #1289245Hey Simo,
Thanks for contacting us!
You are currently using an older version of the theme, 4.7.6.4.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
Then, please go to Enfold theme options > Performance and disable “JS file merging and compression”, save theme options and clear cache in your caching plugin.Also, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
Best regards,
YigitHey,
Thanks for contacting us!
Have you received this error when trying to update the theme? If so, could you please post FTP and WP admin logins here privately so we can look into it? :)
Best regards,
YigitHey,
Thanks for contacting us!
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
#top .sidebar .widget_shopping_cart .button { width: 100%; display: block; margin-bottom: 5px; text-align: center; }Best regards,
YigitHi,
Do you mean finding your own thread? If so, you can simply go to your account – https://kriesi.at/support/profile/igotmusic/topics/ however this seems to be the only thread you have started. If you were registered with another username, you can simply replace the username in this link – https://kriesi.at/support/profile/YOUR-OLD-USERNAME/topics/ and find your old threads.
If that is not what you meant, could you please elaborate? :)
Best regards,
YigitMarch 19, 2021 at 4:39 pm in reply to: Home/Frontpage not showing after changing website domain #1289235Hey,
Thanks for contacting us and sorry for the late reply!
I just checked your website and frontpage loads fine on my end. Have you figured it out already?
On another note, I have noticed that you are currently using an older version of Enfold, 4.7.6.4 which is not compatible with your WordPress version. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1 which is compatible with WP version up to 5.7 :)
Best regards,
YigitHi Mike,
We have forwarded your request to our devs and shared this thread as reference :)
Cheers!
YigitHi,
Thanks for contacting us and sorry for the late reply!
Please change following code
#header .widget { width: 100%; padding-top: 0; position: absolute; top: 0; transform: translate(-50%); }into following one
#header .widget { width: 300px; position: absolute; top: 5px; transform: none; left: 25px; }If you are not happy with the result, please post a screenshot and show the changes you would like to make. You can upload your screenshots on imgur.com and post the links here :)
Best regards,
YigitHey,
Glad you figured it out and sorry you got more work to do now.
Let us know if there is anything else we can help you with :)Cheers!
YigitHi,
Thanks for contacting us!
Issue was fixed in Enfold 4.8.1. I simply updated the theme, edited your pages and updated them.
Please review your website :)
Regards,
YigitHi,
Enfold theme options > Header > Header Behaviour > Sticky Header was turned off. I simply turned it on and saved theme options.
Please review your website :)
Cheers!
YigitHi,
Cheers! If you remember from which Enfold version you copied helper-main-menu.php file, we can send you a copy so you can check the difference – https://www.diffchecker.com/ and apply the same changes on updated file :)
Regards,
YigitHi,
That is because you are opening modal window using #contactform.
If you do not like that behaviour, please create a page without header and footer, add your content into it and then link to your button as following
https://yourdomain.com/your-popup-page?iframe=trueBest regards,
YigitHi,
Thanks for contacting us and sorry for the late reply!
Background issue seems to be related to CSS selector. Following code works fine on my end
/* Transparent Header For Mobile */ @media only screen and (max-width: 1200px) { .responsive.html_mobile_menu_tablet #top #wrap_all #header { position: absolute; } .html_mobile_menu_tablet #top #wrap_all .av_header_transparency { background: transparent; } }I will edit our documentation and will update the CSS code. Thanks for reporting :)
Best regards,
YigitHey,
I tried to registered a new account with your email and received an error that it was already registered so I reset your old account instead.
Please see private content field for your credentials. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post :)
Best regards,
YigitHi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and make sure to check required tokens :)
Regards,
YigitHey,
Please also check files on your child theme.
Sure, please do so! We will keep the thread open and wait to hear from you :)Best regards,
YigitHi Archie!
I have updated Enfold to the latest version 4.8.1. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and replace your API key with a Personal Token in Enfold theme options to receive future updates.
Please review your website :)
Cheers!
YigitHey,
Thanks for contacting us and sorry for the late reply!
It seems like you have following custom CSS code which hides mini cart on screens below 767px
@media only screen and (max-width: 767px) { .responsive #top .cart_dropdown { display: none; }}Please remove it and it should be working as expected :)
Best regards,
YigitHey Daan,
Thanks for contacting us!
Please make sure you are using Enfold 4.8.1 and WordPress 5.7. If that does not help, please try de-activating all active plugins. If that too does not help, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start a new thread under Enfold sub forum, attach temporary admin logins in private content field and we will gladly look into it :)
Regards,
YigitHey Tia,
Thanks for the update!
Let us know if you have any other questions or issues and enjoy your weekend!Best regards,
YigitHi!
We can register you using your purchase code. What would you like to be your username? The one I attached in private content field below is suggested when I enter your purchase code. Is it okay for you or would you like to choose another username? :)
Regards,
YigitHi Mike,
Thanks for contacting us!
We will forward your request to implement reCaptcha in Mailchimp newsletter to our devs :)
Best regards,
YigitHi,
Sorry for the late reply!
I checked with our devs regarding srcset in logo as well but we have decided to not implement it, at least for now as logo sizes are already small.
Is there a way we could see CDN issue? Also, is it specific to Google CDN? There are some users using CDN on Enfold and I do not remember receiving such report.
Best regards,
YigitHi Kelsang,
Thanks for contacting us!
It seems like you have access to ThemeForest account that was used when purchasing the theme, so you can simply login on that account and generate a Personal Token. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token :)
Cheers!
YigitHey Max,
Thanks for contacting us!
Have you tried using Masonry Gallery element under Media Elements tab of Advanced Layout Builder? :)
Best regards,
Yigit -
AuthorPosts
