Hi,

The demo XML files are exported from WordPress > Settings > Import/Export options.

I googled and found out there are some plugins available that offer some extra options please check this link.

Best regards,
Vinay

Hi,

Thank you, we will answer your ticket. Bumping your own ticket will push it to the end of the queue please wait till we answer your ticket.
Closing this ticket so we can keep the conversation on the related topic.

Best regards,
Vinay

Hi,

Please try the below code:

/* Content slider title */
.avia-content-slider-element-container h3.slide-entry-title {
	color:gold;
	font-family:'EB Garamond', serif;
	text-transform: uppercase;
    padding:0!important;
}

If that doesn’t work for you enable custom CSS class name for ALB element.

Assign a custom class “my-content-slider” to the content slider element and use the below code.

/* Content slider title */
 .my-content-slider.avia-content-slider h3.slide-entry-title {
	color:gold;
	font-family:'EB Garamond', serif;
	text-transform: uppercase;
    padding:0!important;
}

Best regards,
Vinay

Hi,

If you recently updated enfold theme to 4.2.6 and get an HTTP 500 error here is what you should do to resolve this issue:

1. Deactivate all plugins.

2. Contact your hosting company and update to the latest version of PHP 7.

Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

3. Replace the header.php file in wp-content/theme/enfold folder with an updated version of the header.php file.

4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

To increase the WordPress memory limit please access wp-config.php file and add the below line

define('WP_MEMORY_LIMIT', '256M');

For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.

Best regards,
Vinay

Hey Ofer Pelz,

At the moment we do not have phone or chat support, sorry about that. For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket and explain the issue.

Best regards,
Vinay

Hi,

Please let us know which version of php you are using? If it is less than version 7 contact your hosting company and get it updated to php 7.

If you still have any issue please access wp-content/themes folder and delete the “enfold” folder and upload a fresh copy of the theme files.

Please make sure to backup your files in case you have made any changes to the theme files.

Best regards,
Vinay

Hey Hewettin1,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

@loudcow thanks for sharing your tips :) I hope it will help others in the community.

@philthebass Let us know if there is anything else we can help you with.

Best regards,
Vinay

Hey entrepreneur41,

Please refer to the link in private for the CSS class reference which you use them to hide the single post elements.

If yous till have an issue would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hey mcmoya,

Desktop screen is landscape and mobile devices are usually portrait mode. You need to have 2 set of image to always show what you want on both desktop and mobile.

To change the color section background image in mobile assign a unique developer ID to the color section and add the below CSS code in Enfold > General Styling > Quick CSS or in your child theme styles. You can also adjust the position in X and Y axis by changing the value of the background position in pixel or percentage.

/* BG adjustment for Mobile */
@media only screen and (max-width: 767px) {
#top #unique-id {
background-image: url(https://your-site.com/image.jpg)!important;
background-position: 0% 50%!important;
}
}

Best regards,
Vinay

Hi,

Do you have multiple menus? please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

  regards,
Vinay

Hi,

Thank you for the credentials, I was able to login and check the site. I tried to import the data manually but it is not working because there are already some files there. Can we reset the data it will erase all the data on the site and import the XML file for you?

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

You can also import the demo data manually please check “Manual Demo Import ( XML File Import )” section in this link

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#header .logo {
    margin-top: 25px!important;
}

Best regards,
Vinay