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  • #925041

    Ran latest update and now cant open website frontend. CAN make changes in the admin part of web but page wont display – getting following message.

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    Temporarily switch back to default theme and it works.

    • This topic was modified 2 years, 6 months ago by  roadrunnernz.
    #925051

    Hi,

    Sorry for the inconvenience. Please upgrade PHP version to minimum 5.6 or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions. Please also see – https://kinsta.com/blog/php-7-hhvm-benchmarks/

    Regards,
    Yigit

    #932574

    Got the same issue here – tried to update from 4.2.3 to 4.2.6 and got an internal error (500) . going back to 4.2.3. messed up my menu and widgets (and what else I didnt find out yet)… the php version is 7.0

    Is there anything else that might lead to that problem?
    Standard theme and 4.2.3. so far work good.

    Please advise!
    Thanks

    #932691

    Hi,

    It appears when you update the site the files might not have been replaced correctly.

    Please download a latest copy of the theme from themeforest and replace the theme folder via FTP in wp-content\themeshttp://vimeo.com/67209750

    Please make sure you “DELETE” the enfold folder and upload a fresh copy and not overwrite the existing files. If you have made any changes to the theme files please back them up in case you like to restore the modifications.

    Let us know if the issue remains.

    Best regards,
    Vinay

    #932697

    Well yes, its the firsr thing I did. In fact I usually rename the old version folder and upload a fresh copy of the theme. Still, got the same internal error 500.

    #932719

    Hi,

    Please don’t leave the enfold old version on the server. DELETE it do NOT rename it :)
    Clear all cache files and deactivate any caching plugins if you are using one.

    Best regards,
    Vinay

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