Hey Heathcliffe,

Thank you for writing to us.

After adding the code please perform the below steps to clear the browser cache to view the changes:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

If you still have any issue let us know exactly what you are trying to do and what you are not able to follow on the docs and share a link to your site so we can help you better.

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hey JeeBar,

Do not import the demo just try the shortcode in this link https://pastebin.com/raw/tQfpvj5D

If you still have any issue please share a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

Please add the below code to Quick CSS. This will disable the svg logo on the desktop and display a png logo.

@media only screen and (min-width:767px) {
.logo a img {
display: none;
}
.logo a {
background: url('https://victormorales.net/wp-content/uploads/2018/08/logo.png') no-repeat;
background-size: cover;
width: 260px;
height:50px;
position: relative;
top: 50%;
left: 0;
transform: translateY(-50%);
}
}

@media only screen and (min-width:990px) {
.logo {
margin-top:20px;
}}

Best regards,
Vinay

Hi,

I’m not sure why that’s happening, please post the WordPress login details so I can further investigate this issue.

Best regards,
Vinay

Hi,

I have changed the color section ID of the newsletter section to “smartNewsletter” from “faq” as the ID “faq” is already shared by another section and you can use only one unique ID on the page.

Then I added a whitespace element with  200px height below to increase the space below the newsletter as the diagonal was overlapping it because of a custom code.

Please review the site now :) 

Best regards,
Vinay

Hi,

I checked your site the menu structure looks fine and the navigation on the front end works fine. I did not notice any issue.
If you still have any problems please let us know exact steps you are trying so we can try to reproduce the issue and help you better.

Best regards,
Vinay

Hi,

I checked your API key but it’s not connecting. I’m not sure how you were able to connect with it. Could you check it a few times continuously again?

If the maps still don’t work for you it could be because as of July 16, 2018, Google maps will return an error if billing is not enabled.  Please try and enable billing.

Best regards,
Vinay

Hey Gitte,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Menu Title */

.sub_menu_socket:before {
    position:absolute;
    content:'Quick Links ';
    width : 70px;
    transform:translateX(-100%);
}

Best regards,
Vinay

Hi,

Glad you figured it!

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

I checked your settings and the google map API key is incorrect. please see screenshot attached.

Please try again and create a working API key by following the steps mentioned here https://kriesi.at/documentation/enfold/google-map/

The maps will work fine for you :)

Best regards,
Vinay

Hi,

Is this how you like the element to look?

#top .caption_bottom .slideshow_caption {
    bottom: auto !important;
    top: 50%;
    transform: translateY(-50%);
}

If this is not what you are trying please elaborate what exactly are you trying to vertically center? If possible please share a mockup image. You can upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com

Best regards,
Vinay