Hey!

Sorry for the late reply. When you reply your own ticket it pushes the ticket to bottom of the queue but we usually get back to you with a day from Monday – Friday. We are currently working on your ticket and will update the results here soon.

The button currently is transparent and the images and text is visible thru it. Removing the transparency will solve this issue.
Please add the below css in Enfold > General Styling > Quick CSS

#beta .avia-button-center {
    opacity: 1!important; 
}

Regards,
Vinay

• This reply was modified 8 years, 9 months ago by Vinay. Reason: vinay

Hi!

We are working on your ticket and will update the results here soon.

please check private content

Cheers!
Vinay

• This reply was modified 8 years, 9 months ago by Vinay.

Hi elbnetz!

We are working on the pagination fix which is affecting most of the recent wordpress updates. Please give us more time to work on this issue in the mean time you can display the blog post with this plugin https://wordpress.org/plugins/content-views-query-and-display-post-page/ as a temporary alternate solution. Please feel free to check it out.

Best regards,
Vinay

Hi!

It is strange why the blog is still not working after re-installing the theme and wordpress. Please try using a default wordpress theme and let us know if it worked fine alternatively you can also use the below plugin to display wordpress posts :
https://wordpress.org/plugins/content-views-query-and-display-post-page/

Let us know if it helped you.

Regards,
Vinay

Hey!

I’m very sorry must have happened when the theme was reset to check if it had any conflicts with the plugins.

The CSS code which was there earlier is in the private content. Please let me know what are the changes you require i’m more than happy to help you set it up just like you want it.

Some plugins you might be interested to take a look at… please note these plugins are not supported by enfold but i personally think it will be helpful for you and you might find it easier to do some tasks with it.. Feel free to check out

Hide Youtube related videos
https://wordpress.org/plugins/hide-youtube-related-videos/

Duplicate or Clone Posts/Pages
https://wordpress.org/plugins/duplicate-post/

Easy wordpress site backup
https://wordpress.org/plugins/duplicator/

Content view to display posts in different styles
https://wordpress.org/plugins/content-views-query-and-display-post-page/

Easy User Stats
https://wordpress.org/plugins/official-statcounter-plugin-for-wordpress/

Setup a free account on http://www.statcounter.com

Cheers!
Vinay

• This reply was modified 8 years, 9 months ago by Vinay.

Hey!

The issue is the location of the video the light box only supports streaming videos from services like youtube and vimeo. From SEO point of view your videos show up on the search result and also get’s more views from youtube.

I recommend uploading the video to youtube and paste the link in the video options for it to open in a lightbox popup.

We tested the site for any conflicts with the mailchimp and the initial newsletter pop up but did not find any conflict. I’m very sorry in the process the mailchimp api key was reset please add the mail chimp api in Enfold > Newsletter it should work fine.

If you have any questions please feel free to contact us.

Regards,
Vinay

Hi wistlaumann!

Please see screenshot is this how you like the image to appear (underlined in red) ?

Please add this to quick css in Enfold > General Styling

.big-preview img {
    height: 360px;
    width: auto !important;
}

You can change the size inside the post > Advance Layout Builder or Default Editor if it was inserted manually.

If you still have issue please send us a mockup and website login details with permission to add css in Enfold > General Styling > Quick CSS or make minor changes to thumbnail size settings in private content so we can help you better.

Cheers!
Vinay

Hey!

Then, It’s mostly one of the plugins you are using that is doing this. Please goto WordPress admin > Plugins > Active and deactivate all of them and check for the issue then activate one by one to find the problematic plugin. Then remove it and use an alternate plugin or try re-installing it.

Best regards,
Vinay

Hey!

We are working on your ticket now please be patient while we update the results soon.

To remove the separators in footer links please remove socket border in Enfold > general Styling

To enhance the footer social icons appearance a bit we have added the below css

/*** socket social icon size in certain ranges***/
#socket .social_bookmarks li a {
width: 40px !important;
height: 40px !important;
font-size: 18px !important;
border-radius:50px;
} 
#socket .social_bookmarks li  {
margin-left: 15px !important;
} 

If you still like to go ahead and change the icons please follow the steps in the below link

http://kriesi.at/documentation/enfold/adding-your-own-icon-fonts/

Cheers!
Vinay

• This reply was modified 8 years, 9 months ago by Vinay.

Hey theepicurienne!

Please follow the steps in the link below to add your custom icons and add to your social profile in Enfold > Social Profiles

Add WeChat profile link and save the settings.

http://kriesi.at/documentation/enfold/adding-your-own-icon-fonts/

If you still have any issue please get back to us with admin login details as private content message.

Regards,
Vinay

Hi!

Unfortunately we did not find any solution for this yet, we might need more time on this issue to research. All tho we are providing you the support for this plugin I’m not sure if the plugin author has a easy fix for this issue.

Thank you for your patience.

Cheers!
Vinay

Hi!

When you create a slider you will get a shortcode which you need to add it in the loop-search.php page as explained in the above link

Best regards,
Vinay

Hi glozemedia!

Please check this link below which explains how to update your theme

We are not aware of managewp issues please check with managewp for any issue on their dashboard. Please feel free to contact us if you have any questions about enfold.

Best regards,
Vinay

Hey!

Please make your functions.php file writable by changing the file permission

then from Appearance > Editor > functions.php add the below code at the bottom

add_filter('redirect_canonical','pif_disable_redirect_canonical');

function pif_disable_redirect_canonical($redirect_url) {

if( is_singular() && in_category('1,128,129') ) {
    $redirect_url = false;
}
return $redirect_url;
}

Cheers!
Vinay

Hey!

We checked for the issue again and found that the Advance Layout Builder is loading properly and all components are working correctly along with the default wordpress editor. Please see the screenshots attached.

However this problem might exist for you even if you use a different theme or application of similar framework as we believe it is a browser issue. It is possible some extension you are using in chrome might have crashed the browser and you are getting this problem mostly in chrome. I recommend that you save all your chrome settings and re-install the browser.

Cheers!
Vinay