Hi!

We tried to reset the database and import the demo a few times but it’s really not working. None of the demos are importing. This could be because of the memory issue. Please contact your hosting company and increase the memory limit. Once you can try importing the demos if you still have issues please let us know we will keep this ticket open for you.

Cheers!
Vinay Kashyap

Hi!

Try using a placeholder image for the video.

#player_26_1895992992_522052004 {
background:url(placeholder_image.jpg);
}

If you have any issues please feel free to get in touch with us.

Please create new tickets for new issues so we can keep the focus on the original topic and it helps us help you faster :)

Best regards,
Vinay Kashyap

Hi!

Glad we could help :) We have put together some info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

we really appreciate if you rate our theme on themeforest :)

Thank you for using Enfold :)

Best regards,
Vinay Kashyap

Hi Elsa!

In enfold options > Sidebar please select no sidebar for Archive pages

Best regards,
Vinay Kashyap

Hi!

Please use the below css in Enfold > General styling > Quick CSS

.player .controls .play {
     display:none;
}

Cheers!
Vinay Kashyap

Hey w3newbie!

Please try

.slideshow_inner_caption{
display:none!important;
}

If you still have issues please share the link where we can inspect the element in question :)

Cheers!
Vinay Kashyap

Hi!

Glad it’s sorted for you now :)

Please feel free to get in touch with us if you have any questions. We have put together some info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

Cheers!
Vinay Kashyap

Hey!

Please remove Color Section background image.
Instead use custom class and add the background using CSS and adjust as you like.

First enable custom class support and add class name "custom-bg-1" to the color section

Add the below css in Quick CSS and you might have to tweak some CSS in mobile version.

/* Color Section Bg Image*/
.custom-bg-1 {
background: #FFF url(https://www.potentialmatters.com/wp-content/uploads/2016/01/123rf-28387068-2560x933-smaller.jpg);   
background-size: cover;     
background-position:bottom right; 
}
/*Background in mobile version*/
@media only screen and (max-width: 767px) {
  .custom-bg-1 {
background-size: cover;     
height:auto;
background-position:topcenter; 
} 
}

If it still don’t look right to you please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

Best regards,
Vinay Kashyap

Hi sparkzilla!

Please share the link to the page where we can inspect the element in question :)

Before you get back to us with the link please try the following to resolve the issue

Since this is new installation i doubt you have installed any plugins in case you have to find out if there is a plugin conflict please follow the below steps

1. Goto plugins page > Deactivate all active Plugins
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updated

Lastly please re-install WordPress.

Regards,
Vinay Kashyap

Hi!

We enabled custom class name.
In the 3/4 column we added a custom class called “center_this”

We added custom CSS in Quick CSS as mentioned above

and created a test page here (see private content)

Best regards,
Vinay Kashyap

Hi!

‘WC_Payment_Gateway’ is an woocommerce plugin error our support for third party plugins are limited. But we love to help you so let’s try and get you back online.

This might be caused dude to a plugin conflict with some plugins you are using to find the plugin in conflict please follow the below steps

1. Goto plugins page > Deactivate all active Plugins (except woocommerce)
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updated

If you get error only while using woocommerce please re-install woocommerce plugin.

Regards,
Vinay Kashyap

Hi anjusan!

Submenus can be setup in different ways please check the below link for more info

Please feel free to get in touch with us if you have any questions.
Thank you for using Enfold :)

Cheers!
Vinay Kashyap

Hey!

Child themes are best way to start customizing the theme :)

Please check this thread https://kriesi.at/support/topic/add-custom-self-hosted-font-to-enfold-fonts-list/

Here is a more detailed decription of @font face http://justcreative.com/2013/01/22/how-to-use-custom-fonts-with-font-face-on-wordpress/

If you have the ttf and otf format of the font you can also use this plugin https://wordpress.org/plugins/use-any-font/

Cheers!
Vinay Kashyap

Hey!

Please add this to your Quick CSS to hide the desktop menu that shows when the screen size is approx 1010px wide.

NOTE: This will push the menu 10% to the right to hide it and when you open the menu it has 10% gap on the left side.

#mobile-advanced {
    right: -110%!important;
}

Cheers!
Vinay Kashyap

Hi intosuwo!

As i understand you would like to show a default portfolio catogery correct?

Copy the below code and add it inside a “Code Block” element on the portfolio page and replace the number in the eq(#) function with the navigation / category item you want to display. :)

<script type="text/javascript">
jQuery( window ).load(function() {
  jQuery('.inner_sort_button:eq(3)').click();
});
</script>

Cheers!
Vinay Kashyap