Hey rwwood!

We would like to take a closer look at it please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

Best regards,
Vinay

Hey!

@silviamg everythign was updated correctly on your site we just had to clear the WP-Rocket cache. Please hard reload and review the site it’s working fine on my end.

@yasin0424 If you have updated the site most probably it will be a caching issue hard reload and check if you still have any issue go ahead and open a new ticket and share the link to your site.

Regards,
Vinay

Hey!

We have limited german speaking members in our team but most of us speak english so I guess you get faster support. If you like german support that won’t be an issue :)

The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Cheers!
Vinay

Hi!

Please add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

Regards,
Vinay

Hi!

Just like media queries for tablets and desktops we can target landscape and portrait mode in css.

1. Create 2 color sections on a page with 100% height and different background colors.

2. Add a custom ID to the 1st color section “#only-in-portrait” and some sample text like “Please Rotate Your Device”

3. Paste the below css in Quick CSS

#only-in-portrait {
display:none;
}

 /*Only in  Portrait */
@media only screen 
  and (orientation: portrait) { 
#only-in-portrait {
display:block!important;
pointer-events:none;
}
body{
overflow: hidden;
}
}

Like Ismale mentioned above you can combine this with device screen width to specify only in tablet portrait mode or mobile portrait mode.
You can add the rest of the page content below the 1st color section.

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hey jdelgadoesteban!

Please open the portfolio item that has the issue in edit mode or in backend as admin. And check the permalinks… Let us know what you find there…

Regards,
Vinay

Hi!

Duplicating issues will increase the workload for all of us and slow down the process for you too… We will reply to you on your ticket.

Regards,
Vinay

Hi!

Thanks for bringing this to our notice. It will require a jQuery solution. We need a little more time to work on a custom script for you. we will update this ticket soon.

Regards,
Vinay

Hey!

Please ask the hosting guys to restore your site to the most recent version which was working correctly. Once your site is up we can take it from there and help you with this issue.

You should create a new ticket while sharing private content as it can be seen by the person who creates the ticket and the mods.

Best regards,
Vinay

Hi Grant!

Yes can link the hotspots just click on the hotspot and set the links as shown in the below screenshot

Regards,
Vinay

Hi endanight!

You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

Best regards,
Vinay

Hey!

We are working on your ticket please wait while we update the results here soon.

Yes it’s always good to have more memory. You can contact your hosting company and increase the memory limit.

The login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add custom code if necessary to resolve the issue.

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

I can confirm that your site is working fine both me and Yigit can see the latest version of your site and there are no errors in console but your browser cache is not cleared hence you are seeing that error.

Did you hard reload the page?

Try in a different browser or a system. Check on your mobile.

Cheers!
Vinay

Hey andone22884!

The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Best regards,
Vinay

Hi!

Not sure what you mean because we cannot see your site at the moment. Please share the link to the page where we can inspect the element in question and help you resolve it :)

Cheers!
Vinay