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Viewing 30 posts - 8,071 through 8,100 (of 10,428 total)
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  • in reply to: CAN'T IMPORT DEMOS #615534

    Hi moba!

    It is mostly due to php memory limit set by the hosting company. please increase the memory limit and try again. if you still have any issues with it please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Best regards,
    Vinay

    Hey flyworxatl!

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
    Once you have updated to the latest version you can remove the above code from functions.php

    Best regards,
    Vinay

    in reply to: Top margin menu setting #615529

    Hey!

    Glad we could help! :)

    Regards,
    Vinay

    in reply to: URGENT – Problems after wordpress 4.5 update #615528

    Hey!

    +1 @cherrmann

    Most of the time after the update the problems get fixed but the browser cache won’t refresh. To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    If yous till get an error in console like

    Uncaught Error: Syntax error, unrecognized expression: .main_menu .menu li > a[href*=#]
    

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    Best regards,
    Vinay

    Hey!


    @cherrmann
    thanks for sharing the tip :)

    Please try this plugin https://wordpress.org/plugins/artiss-transient-cleaner/

    If you are still not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Vinay

    Hey sijh!

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
    Once you have updated to the latest version you can remove the above code from functions.php

    Regards,
    Vinay

    in reply to: Mobile menu reveal on scroll up #615525

    Hey!

    It;s not entirely clear what you are trying to do but as i understand a menu appears when you scroll down the page and if you like to make that menu a fullscreen mobile menu please use the code below in Enfold > General Styling > Quick CSS

    @media only screen and (max-width: 1024px) {
    nav.main_menu {display:none !important;}
    #advanced_menu_toggle, #advanced_menu_hide {display:block !important; }
    }

    Cheers!
    Vinay

    in reply to: Testimonial formatting #615523

    Hey!

    Glad we could help!

    Regards,
    Vinay

    in reply to: Lucky Ticket #615521

    Hi Paul!

    Glad you fixed the issue.

    If you have more questions please feel free to get in touch with us.

    Thank you for using Enfold :)

    Cheers!
    Vinay

    in reply to: Enfold update problems yet #615519

    Hi!

    We have replied to you on the other ticket please follow the steps and let us know. Opening multiple tickets will not speed up the process so we will close this ticket. We can focus on one ticket that way it helps us to provide you faster support :)
    Regards,
    Vinay

    in reply to: some image cannot be display #615518

    Hi!

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    Cheers!
    Vinay

    in reply to: Favicon doesn't appear #615477

    Hey!

    Glad it works now :) Not sure but may be it was a caching issue.

    Regards,
    Vinay

    in reply to: Mobile view: White space under Layer Slider #615476

    Hey Arrastia!

    Please add the below code in Enfold > General Styling > Quick CSS

    
    /* LayerSlider height in portable device*/
    @media only screen and (max-width: 767px) {
        #top #main #layer_slider_1{ 
        height: auto !important;
        }}

    Cheers!
    Vinay

    in reply to: Top margin menu setting #615475

    Hi!

    Please add the below code in Quick CSS or in child theme

    
    /* Menu Position */
    #top #wrap_all #avia-menu  .menu-item a  {
        height: 90px!important;
        line-height: 90px!important;
        }
        #header_main nav .social_bookmarks { 
        top: 46px!important;
        }

    Cheers!
    Vinay

    in reply to: My sliders and contact form disappered after WP update #615471

    Hi!

    Yes that is correct please add it to functions.php

    Best regards,
    Vinay

    in reply to: change Menu item colors #615470

    Hi!

    Please let us know if the above solution worked for you.

    @slavisa Thank you for sharing the tip.

    Regards,
    Vinay

    in reply to: Footer Tag / Same high of buttons in a row #615458

    Hi!

    We can help you with custom css so the buttons look same.

    If you know how to add css to the class names you could try adding the below css property to the button text class.

    
    white-space: nowrap;
    

    Or just share the link to the page where we can inspect the element in question and help you resolve it :)

    Regards,
    Vinay

    in reply to: Change Breakpoint Columns #615385

    Hi Ingrid!

    The breakpoints are tightly integrated in the enfold\css\grids.css let us know what exactly you like to change we can help you with custom CSS code.

    You can also refer to this link https://css-tricks.com/snippets/css/media-queries-for-standard-devices/

    Cheers!
    Vinay

    Hi missouriartscouncil!

    Please add the below CSS to Enfold > General Styling > Quick CSS

    body .column-top-margin {
        margin-top: 0px!important;
    }

    Cheers!
    Vinay

    in reply to: Font Manager error #615373

    Hi!

    Please make sure that the wp-content folder has correct permission and overwrite the files in wp-includes or re-install wordpress from dashboard > update this should fix the issue for you. Before you perform a re-install please make sure you have a backup of all the settings and the theme.

    Regards,
    Vinay

    in reply to: adsense code #615368

    Hi!

    We checked for the issue on chrome in windows and cannot see this issue on our end please link to the exact page where you see this and let us know which browser you are using.

    Regards,
    Vinay

    in reply to: Video background in color section does not work #615358

    Hey achrafsekhiri!

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Cheers!
    Vinay

    Hi!

    We are working on your ticket please wait while we update the results here soon.

    Was there any modifications made to the theme ? We could not find Appearance > Editor to check the issue.

    You are also using a slightly old version of the theme. Please update to the latest version 3.5.2

    If you still have an issue it could be because of a conflict with a 3rd party plugin
    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Best regards,
    Vinay

    • This reply was modified 9 years, 2 months ago by Vinay.
    in reply to: Images missing from header in preview mode #615311

    Hi taoleo!

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
    Once you have updated to the latest version you can remove the above code from functions.php

    Regards,
    Vinay

    in reply to: Urgent errors since updating wp #615308

    Hey yasin0424!

    We have replied to your on the other ticket and closing this one so we can focus on one place. Please do not open duplicate tickets for same issue it will not speedup the process. We are trying to help everyone out asap… Thank you for your understanding.

    Regards,
    Vinay

    in reply to: Acordian Slider Not Working #615307

    Hey Scott!

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
    Once you have updated to the latest version you can remove the above code from functions.php

    Cheers!
    Vinay

    Hey!

    Please add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');
    

    Best regards,
    Vinay

    in reply to: URGENT – Problems after wordpress 4.5 update #615283

    Hi!


    @silviamg
    I assure you the site was working fine in version WP 4.5 on my end. you just need to clear the browser cache :)

    for everyone else who would like to try a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Best regards,
    Vinay

    in reply to: Enfold won\'t update #615281

    Hey!

    There isn’t much we can do without FTP access in your case but still we love to help you let’s see what we can do for you please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Cheers!
    Vinay

    in reply to: Auto Theme Update not working #615279

    Hi OriginsSpeak!

    You could try the following plugin as well: https://wordpress.org/plugins/artiss-transient-cleaner/ and try to re update If you still have any issues we need to take a closer look at it please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Cheers!
    Vinay

Viewing 30 posts - 8,071 through 8,100 (of 10,428 total)