Hey Lsmaltesen,

I’m able to view both the sites without any error. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com

Best regards,
Vinay

Hey Mark,

Thank you for contacting us.

Please check this link for theme customization.

Let us know if you have any questions.

Best regards,
Vinay

Hey CodeSamurai,

Thank you for writing to us.

Please try deleting the username and API key and save the blank fields to remove it from the database.

Best regards,
Vinay

Hi,

Please try adding the HTML code inside the code block element.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

Glad this issue is sorted!

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Thank you for writing to us.

I checked your site and it appears you have not updated the plugin to the latest version and another translation plugin is installed as well.

For testing purpose please perform the below steps.

1. Deactivate all plugins.
2. Uninstall all Translation plugins.
3. Download and install the latest version of the plugin.

Let us know if this helps!

Best regards,
Vinay

Hey Karen Hurst,

At the moment we do not have many video tutorials but we will add them in the coming days. You can also search on YouTube for contributed videos from Enfold users.

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay

Hi,

Have you installed any security or Caching plugins such as Wordfence or WP Super Cache?

One of the plugins is causing an issue with the ajax file.

To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hey!

Column height depends on the content.
Please add a negative margin only to the top instead of both top and bottom :)

Cheers!
Vinay

Hi,

Thank you for writing to us.

We already have an article which will help you add multiple logos please check this link

Just remove the logo 3 or the below line in the code and use the rest.

$logo .= '<a class="third-logo" href="/"><img src="https://www.domain.com/logo-3.png"/></a>';

Feel free to play around with the transition value in the CSS code to overlap the logos.

If the shrinking header is active you can make use of a special class in the header called “.header-scrolled” to reveal the second logo and “.header-scrolled:not” to hide the second logo :)

Best regards,
Vinay

Hey nimo1024,

I checked your site and I do not see any menu on the right side.

If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hey nogo1024,

1. Please add a Separator/Whitespace element and give it a negative margin to reduce the space between any two elements.

2. To identify the fonts please check this link.

3. To add space between the portfolio items please use the below CSS

#top .isotope .grid-entry.isotope-item {
   padding:20px;
}

#top .isotope .grid-entry:first-child {
   padding-left:40px;
}

#top .isotope .grid-entry:last-child {
   padding-right:40px;
}

Best regards,
Vinay

Hey Daniel,

Thank you for contacting us.

This type of customization is only possible using custom CSS. It is not very difficult.

You need to activate the sticky shrinking header to get access to a special class “header-scrolled header-scrolled-full” using which you can modify the position of the header elements.

Once you get started with this let us know if you have any issue and please share the link to the page where we can inspect the element so we can help you better.

Best regards,
Vinay

Hey Søren Nielsen,

Thank you for contacting us.

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay