Hi koen_dieren!

We just checked for the parallax issue and for any errors on the site but everything look good please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Regards,
Vinay

Hi Ilovelinks!

Please make sure you are using the latest version of Enfold. If you are still not able to view it we need to take a closer look please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

Cheers!
Vinay

Hi John!

We will surely help you resolve it asap please share the link to the page where we can inspect the element in question and help you resolve it :)

Cheers!
Vinay

Hi!

We are working on your ticket please wait while we update the results here soon.

The custom CSS class name support was not enabled may be when the theme was updated the functions.php got overwritten we have added the below code in functions.php to enable it.

/*
 * add option to edit elements via css class
 */
 add_theme_support('avia_template_builder_custom_css');

To prevent this from happening in future updates please use a child theme
kriesi.at/documentation/enfold/using-a-child-theme/

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

We checked for the issue and when we set the background image in the Layerslider option it worked fine. Please check the below screenshot.
If you still face this issue please check if any of the browser extension/plugins are causing this issue by disabling them and let us know more details about the browser you are facing this issue in.

Best regards,
Vinay

Hey!

We are working on your ticket please wait while we update the results here soon.

The “Special Elite” font is available in the dropdown options for heading, menu and body fonts please check the screenshot

The font name was not correctly added to the code available in the http://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/

Cheers!
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

Please replace the above code with this

function removeScrollToTop(){
?>
<script>
     jQuery(document).scroll(function() {     
        jQuery("#advanced_menu_toggle").removeAttr("href");     
        jQuery("#advanced_menu_hide").removeAttr("href");        
    });
</script>
<?php
}
add_action('wp_head', 'removeScrollToTop');

If there is any issue please provide us admin details so we can take a closer look at it.

Cheers!
Vinay

Hey blinddrop2!

Please add the below css in Quick CSS under General Stylings in Enfold options.

 #header .nine.units {
    width: 1200px!important;
}
#header .three.units {
    width: 342.5px!important;
}

Regards,
Vinay

Hey!

We are working on your ticket please wait while we update the results here soon.

The issue was that the plugins script was loading before jQuery was fully loaded we have added the below script in functions.php to make sure jQuery loads before other plugin scripts.

if (!is_admin()) add_action("wp_enqueue_scripts", "my_jquery_enqueue", 11);
function my_jquery_enqueue() {
   wp_deregister_script('jquery');
   wp_register_script('jquery', "http" . ($_SERVER['SERVER_PORT'] == 443 ? "s" : "") . "://ajax.googleapis.com/ajax/libs/jquery/1/jquery.js", false, null);
   wp_enqueue_script('jquery');
}

Please hard refresh and clear the cache before you review the site :)

Regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hey!

Please check this link to enable custom class support kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Once the above option is enabled you can add the class name in custom css field as seen in the below screenshot

Best regards,
Vinay

Hey AV!

Please try this plugin https://wordpress.org/plugins/artiss-transient-cleaner/

If you still have the update issue try installing via FTP please download a fresh copy from themeforest and follow the steps provided here kriesi.at/documentation/enfold/install-enfold-over-ftp/

Regards,
Vinay

Hi!

Glad you got it sorted. We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

Cheers!
Vinay

Hi!

We need to take a closer look at the issue please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

Best regards,
Vinay

Hey!

I checked this on a IE8 simulator and it loads up fine. We would be interested to know what shows up when you click on the more info link seen in your screenshot and let us know if other sites open fine for you on the same browser.

Best regards,
Vinay

Hey!

Not sure if you are currently using a child theme but we do see a horizontal menu above 3500px as per your description. Please see the attached screenshot. Please refresh the browser cache and review the site again.

First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Overall the menu looks fine when the mobile menu is is active state as well If this is not what you notice on your browser please open a new ticket and share a screenshot of the issue and the browser details.

You may have already noticed this one in Enfold > Import/Export > you can easily import the main theme settings to child theme :)

Regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.