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Viewing 30 posts - 7,591 through 7,620 (of 10,428 total)
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  • in reply to: Caption on easy slider mobile views #629578

    Hi,

    Glad it is sorted :)

    Please feel free to get in touch with us if you have more questions.

    Thank you for using Enfold.

    Best regards,
    Vinay

    in reply to: choose mailchimp list #629577

    Hey comelen,

    Sorry for the delay, We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet as mailchimp cannot be integrated with contact form send button right out of the box. so I am afraid it’s out of the scope of our support and you may need to hire a freelancer.

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Vinay

    Hi,

    Please try this plugin https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/ once this plugin is setup correctly you need to go to facebook developer tools and debug it and tell facebook to scrape the page one more time and wait till it refresh the scraped data from your site.

    Best regards,
    Vinay

    in reply to: Enfold Buttons Php Error #629571

    Hey Carl,

    Sorry for the delay, would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    Hey chrrok,

    Sorry for the delay, We need to take a closer look at this issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    Hey!

    Glad you got it sorted and sorry again for the late reply we try to answer all request as soon as possible. Hope we can serve you beter next time :)

    Please check the WordPress Address (URL) and Site Address (URL) in Dashboard > Settings > General please make sure it is same as your domain name.

    Cheers!
    Vinay

    in reply to: Title is not responding to a color change. #629568

    Hi!

    The code added in Quick CSS will remain after the theme update. but if you are going to make more customisation in future we recommend using a child theme http://kriesi.at/documentation/enfold/using-a-child-theme/

    Cheers!
    Vinay

    in reply to: How can I achieve this? #629565

    Hi!

    The header looks good when is scroll please elaborate the issue if you have any. Kindly request you to open new tickets for new issues.

    To make the text fit in icon list please use the below css it will make the box scroll if there is more text. Reducing the text size will make it hard to read :)

    .iconlist_title {
        max-height: 70px;
        overflow: auto;
    }

    Best regards,
    Vinay

    Hey!

    We are unable to view your site.

    Please open a new ticket and provide us the login details to view your site in private content.

    Cheers!
    Vinay

    Hi!

    There are some slides hidden please unhide them.

    Both wordfence and W3 Total Cache will compress and minify the js files sometimes this will cause a conflict please do a plugin compatibility test. To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Regards,
    Vinay

    Hey!

    Sorry for the delay,

    The site loading can be improved a bit more please optimize the images using a plugin like smush it and minify js and css with a caching plugin like W3 Total Cache.

    Please analize the site in https://developers.google.com/speed/pagespeed/insights/ and here http://tools.pingdom.com/fpt/

    Best regards,
    Vinay

    in reply to: Youtube Video Wont Loop #629462

    Hey tdarnold2,

    Sorry for the delay, This is more of a youtube feature but we are happy to help you. please enter your video URL in this tool http://www.vtubetools.com/ and set your options to get the embed or iframe code which you can paste in a codeblock element. I have personally tested this on enfold theme and it works however you are using a 3rd party theme builder plugin if you are entering the URL in 3rd party plugin and setting up the parameters correctly and still not working it is best to ask the plugin author about it as they know their plugin best.

    Best regards,
    Vinay

    Hey Nicoletta_DUS,

    Sorry for the delay, the above provide links do not work.

    Do the interim site work for you correctly ? If so there is a high chance of error while manually searching and replacing the links to move and setup the site. I personally use a plugin like wordpress.org/plugins/duplicator/ to move my sites from one place to another.

    Please do give it a try it is pretty easy to use and you can find tutorials on youtube :)

    Best regards,
    Vinay

    in reply to: Add Rotating Title to Static Hero ("LayerSlider") #629430

    Hey gtg799r,

    To resize the font in the main slider on the homepage please use the below css in Enfold >General Styling > Quick CSS

    Please feel free to change the font value to suit your design.

    @media only screen and (max-width: 768px) {
    #top .av-rotator-container-inner {
    	font-size: 26px!important;
    }
    }
    

    Best regards,
    Vinay

    Hi,

    Sorry for the delay, I looked for the slider on almost all the pages on your site but could not find it. Would you mind providing a precise link to the page, where we can see the slider in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: New layerslider #629424

    Hey vszybala,

    Sorry for the delay, There are many alternatives but Layerslider is one of the most powerful I’m sorry to hear that this is not serving you the purpose. May be this video will help you out a bit to setup the slider the way you like it https://www.youtube.com/watch?v=WB3Xyc_QDRM

    There are many other slider which you can give it a try here https://wordpress.org/plugins/search.php?q=easy+slider

    Best regards,
    Vinay

    Hey Yodelle,

    Sorry for the delay, When I checked for the issue on a windows system with chrome, FF and IE the star rating is showing fine(please check screenshot in private). Not sure if you got this sorted. If you are unable to see the star ratings please elaborate the issue and what device and browser you are facing this issue on so we can help you.

    Best regards,
    Vinay

    in reply to: Acoordion element overflow on mobile (phone) #629186

    Hi,

    Sorry for the delay, I checked your site on my Android mobile device Note 2 and the accordion element looks fine(please see screenshot in private).

    Please post a screenshot of the issue and share more details about the device and browser you are facing this issue in so we can trouble shoot this further.

    Best regards,
    Vinay

    Hi,

    In the color section options when the “section padding” is set to none that should remove some of the vertical space and help you tighten it up between 2 sections.
    However if this is not what you are trying to accomplish please share a mockup and we need to be able to see what you are doing with the captions as well please point us to the page where we can inspect the element.

    Best regards,
    Vinay

    in reply to: Masonry Portfolio Hover title and excerpt #629174

    Hey Sigmund,

    Sorry for the delay, Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: Testimonial text suddenly turned color:white; #629171

    Hey Trendlining,

    Sorry for the delay. It looks like you got it sorted the testimonial text is now #5b5b5b

    If you still need to change the color change the color to #666 please use the below CSS

    #top .avia-testimonial_inner .avia-testimonial-content.av_inherit_color p{
    	color: #666;
    }

    Best regards,
    Vinay

    in reply to: Problems with updating my theme #629166

    Hi,

    Unfortunately there isn’t any other way to get the theme. Please contact the previous company and request the login details to download the theme from themeforest or I’m afraid you may have to buy a new license to get the theme updates.

    Best regards,
    Vinay

    in reply to: Strange mobile header behaviour #629162

    Hi,

    To prevent the page from jumping to the top when you click on the mobile icon please follow the instructions in this post provided by Ismael https://kriesi.at/support/topic/advanced-menu-toggle-on-desktop-seems-to-be-an-anchor-tag/#post-626159

    Best regards,
    Vinay

    in reply to: Demo import is not working #629156

    Hi,

    Glad we could help! :)

    Best regards,
    Vinay

    in reply to: Logo Panel #629141

    Hi,

    I have checked your site thoroughly it looks exactly the same in both chrome and firefox except that it is zoomed in only in Firefox I found out that the issue is related to firefox browser’s default zoom feature.

    Your website looks zoomed in by default to resolve this use a firefox addon like https://addons.mozilla.org/en-US/firefox/addon/nosquint/

    Please check this link for more info https://support.mozilla.org/en-US/kb/font-size-and-zoom-increase-size-of-web-pages

    Best regards,
    Vinay

    in reply to: Masonry Element not displaying #628994

    Hi,

    You are using the latest version of the theme so the jQuery enqueue script is no longer required. The styles.css will be called by the main theme so to avoid conflict we have removed the below script from the functions.php The issue is with the scripts being

    
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
        wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' );
    }
    
    // jquery enqueue
    function modify_jquery() {
    if (!is_admin()) {
        wp_deregister_script('jquery');
        wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
        wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery', 100);
    ?>
    

    Please go to Appearance > Themes > ( Activate the main theme)

    Let us know if this helps.

    If not please download a fresh copy from themeforest. Backup and replace the shortcodes.js file via FTP in location /wp-content/themes/enfold/js/

    If the above do not help please backup theme settings and any other custom changes made to the main theme and delete the enfold folder from FTP and upload a fresh copy of the theme should fix the issue.

    Best regards,
    Vinay

    in reply to: website Preview picture #628904

    Hi,

    Please debug the URL in question using the facebook opengraph debug tool https://developers.facebook.com/tools/debug/

    then try this plugin to setup opengraph https://wordpress.org/plugins/opengraph/ or you can do this in Yoast SEO plugin as well.

    If none of it work let us know a precise link to the webpage and check the link in private for more info.

    Best regards,
    Vinay

    in reply to: Instagram Widget No Space on sides #628901

    Hi,

    Please add the below code in your theme functions.php via Appearance > Editor > functions.php

    
    function instaOverlay(){
    ?>
    <script>
    jQuery(document).ready(function() {    
       jQuery(".av-instagram-item").find(".image-overlay.overlay-type-image").css({'left' : '-0px','width': '380px'});
    });
    </script>
    <?php
    }
    add_action('wp_head', 'instaOverlay');

    If you still have any issues please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Open AJAX portfolio by default to a certain item #628898

    Hey WP Dev,

    It is not entirely clear please elaborate which list you are referring to? so we can help you better.

    Best regards,
    Vinay

    in reply to: New posts missing from blog page #628874

    Hi,

    We have setup a test page please see link in private.

    As you many already know to check the latest post in catogery please go to Post > Categories

    The latest post added to the catogery “Provokation” is “Kunsten at blive set blandt mange” as seen in the screenshot in private.

    All seem to be working fine please elaborate if you have any questions.

    Best regards,
    Vinay

Viewing 30 posts - 7,591 through 7,620 (of 10,428 total)