Hi,

Thank you for sharing the link, I have check the site and it appears a plugin is causing a conflict.

A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

If you still have any issues please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hi,

Thank you for sharing the link, please try the below code in Quick css

@media only screen and (max-width:767px) {
.av-masonry-sort.av-sort-yes-tax {
    display: none;
}}

Best regards,
Vinay

Hi,

It appears there are 2 similar theme folders and I believe both of them have Enfold in it. (Screenshot attached).

Please delete the folder that you do not use and keep only one version of Enfold.

The current version which is active is not the latest version which is 3.6.1.

Updating the theme to the latest version should resolve this issue.

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually by downloading the latest version from themeforest and upload the theme via FTP (before uploading please backup and remove old version) For detailed instructions please check this link – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Vinay

Hey Kurt,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

#top #wrap_all #header #menu-item-511.av-menu-button-colored > a, #top #wrap_all #menu-item-511.av-menu-button-colored > a .avia-menu-text {
    background-color: #ca0003;
}
#top #wrap_all #header #menu-item-511.av-menu-button-colored > a:hover, #top #wrap_all #menu-item-511.av-menu-button-colored > a:hover .avia-menu-text {
    color: #FFF;
}

Best regards,
Vinay

Hey Ramiro,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hey lindapolak,

The site looks good on my end. Both the counter and testimonial image looks fine. The counter initiated correctly on scroll please check the screenshot below.

You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

If you still see the same i suspect something is blocking javascript on your local browser. Please check if you are using any browser extensions/plugins that are causing any conflict.

Best regards,
Vinay

Hey Peter,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hey Niico93,

I have updated the profile picture in users section it looks alright to me but if you still feel it’s blur please replace the image with a different one.

to change the placeholder text color we have added the below text in Enfold > General Styling > Quick CSS

#fca_eoi_form_1189 input::-webkit-input-placeholder {   color: #000;}
#fca_eoi_form_1189 input:-moz-placeholder {    color: #000;  }
#fca_eoi_form_1189 input::-moz-placeholder {    color: #000;  }
#fca_eoi_form_1189 input:-ms-input-placeholder {     color: #000;  }

Best regards,
Vinay

Hey hurraken,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Vinay

Hey lindapolak,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.page-id-13 .pricing-table li  {
    max-height: 50px;
    min-height: 50px;    
    height: 50px;
    }

Best regards,
Vinay

Hi,

I checked for the issue, yes special heading is not showing. You are using an old version of the theme updating the theme to latest version 3.6.1 should fix this issue.

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Vinay

Hi!

Please try the below css in your child theme css

@media only screen and (max-width:767px) {
.page-id-15411 .avia-table-2 .avia-heading-row th {
	font-size: 12px!important;
	letter-spacing:0;
        white-space: pre-wrap !important;
       word-break: break-all;
}
}

Regards,
Vinay

Hi eddiebooth!

I already answered to you here please avoid creating multiple tickets for same issue as it will be a lot of work for all of us :)

We will close this ticket. if you have any questions please open a new ticket.

Cheers!
Vinay

Hi Daniela!

Please add the masonry gallery element inside a colorsection to make it a full width masonry gallery :)

Thank you for using Enfold.

Best regards,
Vinay

Hey Courtney,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 1124px) {
nav.main_menu {display:none !important;}
#advanced_menu_toggle, #advanced_menu_hide {display:block !important; }
}

Best regards,
Vinay