Hi,

Please paste the shortcode in the 404 php file which is in folder includes > error404.php

Best regards,
Vinay

Hi,

Thank you for bringing this to our notice, we couldn’t find the issue you are trying to point to would you mind posting us a screenshot/mockup :)

Best regards,
Vinay

Hi,

Sorry for the delay, in the example link the featured image lines up correctly with the text below it.. please check the screenshot attached. if this is not what you see on your end please try to hard refresh and clear the browser cache.

Best regards,
Vinay

Hi,

Sorry for the delay, I was checking for the issue and when I inspect the lightbox image the width is 1280px. did you get this sorted? The aspect ratio of the vertical images look fine too.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

1. Please use a blog element in advanced layout builder and select “single author big preview”.

2. To make the post link not clickable in the post page please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

*remove .single-post in the below code if you like to do the same everywhere on the site.

.single-post .post-title {
	pointer-events: none!important;
}

3. To hide the title and breadcrumbs on the post you have to edit the post entry in the backend and hide the title and breadcrumbs in the right sidebar page “Layout” options it will definitely work.

4. glad the code worked :)

Don’t worry your English is great! please feel free to ask us more questions if you have any doubt and share the link to your site we would love to see what you have made :)

Best regards,
Vinay

Hi,

Please refer to this link for a viable solution if your site do not work after updating the theme https://kriesi.at/support/topic/having-problems-after-updating-to-enfold-3-6-please-read-this-first/

If you still have any issue please update the theme manually and it will fix the issue.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

I noticed the problem on frontpage, I made a test page and checked on it and it works fine. Could you please delete the contact form on homepage with the issue and create a new contact form. It should fix the issue or else enable debug mode http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ and copy the shortcodes from homepage to a different page to close the page and try changing the email address.

Best regards,
Vinay

Hey Tim,

We need to take a closer look at the backend. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hey kilimats,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

body#top.home .avia-builder-el-3.column-top-margin {
    margin-top: 0px!important;
}

Best regards,
Vinay

Hi,

Please try the code on a default wordpress theme and check if it works. If it don’t work on default wordpress theme there is not much we can do about it. however would you mind posting the iframe code on pastebin.com and share the link so we can test it on out installation ?

Best regards,
Vinay

Hi,

It is recommended to backup your theme/slite first.

Then Switch to main enfold theme or default wordpress theme and see if that makes any difference.

If it does not help login via FTP and rename the plugin folder to plugin2 and see if it brings back all the list.

We await your test results.

Best regards,
Vinay

Hey ripanti,

It appears your theme is not latest version 3.6.1 please confirm this by going to Enfold > Theme update

If you are using an old version please update the theme it will fix this issue.

If you don’t see the update option in Enfold > Theme updates, Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

If you are using the latest version 3.6.1 and still see this error Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hi,

Some files are in conflict hence the auto update is not working once you replace the files manually everything will work correctly and your theme will be able to receive auto updates from themeforest once the API key is added in theme options and also it depends on the Server environment should be able to make use of the auto update feature provided by ThemeForest.

Best regards,
Vinay

Hi,

We added this code to the Quick CSS section under Enfold > General Styling :

.html_header_top.html_header_topbar_active.html_header_sticky #top #main {
    padding-top: 119px!important;
}

Best regards,
Vinay

Hi,

Glad we could help! To know more about enfold features please check – http://kriesi.at/documentation/enfold/

Please don’t forget to rate our theme on themeforest, it really helps! :)

Thank you for using Enfold.

Best regards,
Vinay