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Viewing 30 posts - 5,701 through 5,730 (of 10,428 total)
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  • in reply to: Site has disappeared .. totally #672250

    Hi,

    I tried to trouble shoot the error but I see a freshly installed site and it looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Can't change the logo #672247

    Hey elzevir,

    Please upload the logo for transparent header in Enfold > Header > Transparency Options > Transparency Logo

    Best regards,
    Vinay

    in reply to: Table width #672231

    Hey Chris2234,

    In the table options please select Display as Tabular data and Scrollable table as showing in the below screenshot.

    Best regards,
    Vinay

    Hi,

    This is mostly because a style theme is in conflict and new styles are not getting registered. Switching the pre-defined style theme in Enfold > General Style will reset the style settings.

    1. Please backup your styles settings.
    2. Choose a new predefined style theme.
    3. Revert back to your old style and apply the required changes.

    Let us know if you have any questions.

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: WooCommerce variations #672228

    Hi,

    Thank you, Just wanted to clarify if the variations work fine on the default wordpress theme on the products that has the issue? Enfold theme do not make any modifications to the way WooCommerce core files function but we would like to further investigate this and would like to get your permission to switch the themes for testing purpose?

    At the moment adding the code to the functions as described in the WooCOmmerce dev blog is a viable solution. We do not recommend making changes to the plugin files directly as it will be lost when the plugin is updated. In case in future you think there will be 50 variations I’m afraid the code has to be edited again.

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Remove fade out animation in Restaurant style template #672227

    Hi,

    The animation effect on scroll can be removed from the edit option of the element (Image) as shown in the below screenshot.

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: Fullwidth Slider Content Issues on Mobile|Tablet #672177

    Hi!

    The images in the slider resize proportionally to the width of the browser. Setting a custom height to the slider will also stretch the images inside. Please check the screen shot below.

    An alternate solution is to add a css class name to the caption in it’s description and hide then in the mobile.

    example :

    <p class="only_desktop"> some text </p>
    

    Add the below css in Quick CSS

    /*Show only in mobile or desktop*/
    
    @media only screen and (min-width: 769px) {
    .only_mobile { display: none !important; }}
    
    @media only screen and (max-width: 768px) {
    .only_desktop { display: none !important; }}

    Regards,
    Vinay

    in reply to: Fullwidth Slider Content Issues on Mobile|Tablet #672041

    Hey Brad,

    To add custom height to the slider please enable custom css class name support as mentioned here http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .custom-height {
       min-height:360px!important;
    }
    

    Best regards,
    Vinay

    in reply to: problem with countnumber and menu #671965

    Hi,

    I checked your site for any js errors. There is a script that is not loading please check the screenshot below

    View post on imgur.com

    Adding the updated version of this script might resolve the issue.

    Best regards,
    Vinay

    Hi,

    One of the reason for the update options to not work is because the site transient is old. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    If you have any issue after updating the theme via FTP please create a folder named Enfold-v3.7 and upload the theme files to this folder so we can further troubleshoot this issue.

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Mobile menu doesnt work #671828

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #advanced_menu_toggle, #advanced_menu_hide {
        margin-top: 14px!important;
    }
    
    

    Best regards,
    Vinay

    in reply to: Double header logo flash #671827

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .logo img {
        min-height: 75px!important;
        margin-top: -15px;
    }
    
    

    Best regards,
    Vinay

    in reply to: Where to find latest news widget? #671822

    Hi!

    Quick CSS can be accessed from Enfold theme options > General Styling > Quick CSS

    Let us know if you have any questions.

    Cheers!
    Vinay

    in reply to: WooCommerce variations #671818

    Hi,

    We need to take a closer look at the issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    Hi,

    Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: google maps not working #671813

    Hi,

    Please setup the Google maps API key as mentioned in the link below

    Google maps work great with the latest updates. While setting up the API key make sure to add /* at the end of your site name in the API options.

    Example http://kriesi.at/*

    Best regards,
    Vinay

    in reply to: This page didn't load Google Maps correctly. #671715

    Hey R_Polson,

    Please setup the Google maps API key as mentioned in the link below

    Google maps work great with the latest updates. While setting up the API key make sure to add /* at the end of your site name in the API options.

    Example http://kriesi.at/*

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Mobile menu doesnt work #671712

    Hey benhenze,

    I checked your site for the issue and the css you added is not causing the problem.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Mobile table won't scroll #671707

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    tr th:first-child, tr td:first-child {
        word-break: break-all;
    }
    
    .avia-button.avia-size-large {
        min-width: 90px!important;
    }
    

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Connection to Constant Contact #671367

    Hi,

    To activate welcome page as your main page go to Enfold > Theme options > Frontpage Settings and select the page you want to be displayed by default when a visitor visit your site.

    To make changes or edit the page go to Pages > Welcome page (or any page you like to edit).

    Enfold works with mailchimp out of the box if you like to use Constant Contact please insert the code using the Code Block element on the page.

    Best regards,
    Vinay

    in reply to: category page sidebar #671359

    Hey inaudit,

    To display different sidebars based on categories we need to add a condition using a plugin like:

    http://wordpress.org/plugins/widget-logic/
    http://wordpress.org/plugins/conditional-widgets/

    And if you like to do it manually please refer to this link https://codex.wordpress.org/Conditional_Tags

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: My product page doesn't look like the demo page #670687

    Hi,

    Most of the information can be entered in the product page. WooCommerce has the same layout for all themes that use this plugin.

    Please check out the WooCommerce docs for detailed explaination https://docs.woocommerce.com/document/managing-products/

    You can also look on YouTube.com for some nice videos that explains what you are looking for.

    If there is any issue with the theme we are more than happy to help you, please feel free to get in touch with us.

    Best regards,
    Vinay

    Hi,

    Glad you got it sorted :)

    Thank you for using Enfold.

    If you need any further help please feel free to get in touch with us via new ticket.

    Best regards,
    Vinay

    in reply to: Double header logo flash #670682

    Hey!

    The theme works without these modifications please remove all the code added to modify the logo which is causing the conflict. Please use the default options in the theme it should work perfectly fine and give you the same effect as you see now without the double logo.

    Please get back to us once the code is removed so we can help you with the logo size.

    Regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Translation problems #670680

    Hi,

    The wordpress backend is in Dutch language.

    Could you please elaborate where you are seeing the english language?

    Best regards,
    Vinay

    in reply to: Google Maps #670677

    Hi,

    Google maps works great with the latest updates please make sure in google maps API option /* is added to the end of your site name

    Example http://kriesi.at/*

    Best regards,
    Vinay

    in reply to: Shrinking menue shrinks too much #670675

    Hi,

    Please remove the custom code added to modify the logo and It should work correctly. If you need any further modifications we can help you from there.

    We noticed you have an open ticket for the same issue. Please avoid creating duplicate issue as it will take more time to answer in both the places and slow down the process. We will close this ticket and help you on the open ticket as it will help us to keep the focus on the main topic.

    Best regards,
    Vinay

    in reply to: Where to find latest news widget? #670667

    Hi,

    1. We need to take a closer look. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    2. Please point us to the page where we can see the issue of the date not appearing on the post.

    3. It is breadcrumbs that show on the top right side it is intended to work that way if you like to just hide the page titles please add the below css in Quick CSS.

    .trail-end {
       display:none;
    }

    Best regards,
    Vinay

    in reply to: WooCommerce variations #670429

    Hey Jurgen,

    It’s not clear what exactly you are trying to do. Please check the WooCommerce documentation about setting up variable products
    https://docs.woocommerce.com/document/variable-product/

    WooCommerce: How to Setup Products with Multiple Options(Variations)

    Let us know if you have any questions.

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .html_header_top .av_bottom_nav_header .main_menu ul:first-child > li a {
        height: 25px!important;
        line-height: 25px!important;
    }
    #avia-menu {
    	padding-top:15px;
    }
    

    Best regards,
    Vinay

Viewing 30 posts - 5,701 through 5,730 (of 10,428 total)