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Hi,
Please change the last block of code to :
.av-masonry-entry.av-masonry-item-with-image .av-inner-masonry-content { -webkit-transform: rotateX(0deg)!important; transform: rotateX(0deg)!important; width: calc(100% + 1px); }Best regards,
VinaySeptember 8, 2016 at 12:36 pm in reply to: Change background color of tabs entirely, not just the title area. #683664Hi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Please give your color section a unique #id and try adding this at the very end of your themes / child themes functions.php file:
NOTE: You may not see changes if you re-size the browser. The code is called when the page loads. If the page is opened in mobile device it removes the background images of the colorsection #ID’s listed.
// Remove color section background function remove_bg(){ ?> <script> jQuery(window).load(function(){ if (jQuery(window).width() < 768) { jQuery("#unique-id").css("background-image", ""); } }); </script> <?php } add_action('wp_footer', 'remove_bg');Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi!
We updated the code to
// Remove color section background function remove_bg(){ ?> <script> jQuery(window).load(function(){ if (jQuery(window).width() < 768) { jQuery("#splash").css("background-image", ""); jQuery("#casts").css("background-image", ""); jQuery("#about").css("background-image", ""); jQuery("#av_section_4").css("background-image", ""); } }); </script> <?php } add_action('wp_head', 'remove_bg');This code get’s called when the page loads. When the page is loads on mobile device it removes all background images for the #ID’s listed.
It does not work if you re-size the browser.Let us know if you have any questions.
Cheers!
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Glad you sorted the submenu issue with custom css.
- Level 1 (custom link) -- Level 2 -- Level 2As I understand you need the menu to open the custom link when user click on Level 1 menu item is that correct?
To do so in the code remove line ” event.preventDefault(); ” but then the user will be sent to the custom link and the browser will refresh and the submenu will be rendered useless.
Hence we need to stop the default browser action if the menu item has a submenu and show the submenu option.
Notepad may be adding extra characters while saving and uploading via FTP. Try to use a text editor like sublime text so you wont have any issue while editing and uploading files.
Let us know if you have any questions.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Thank you for the credentials. I noticed the below error in console. Usually this happens when a html tag is not closed properly. However in your case it appears that some files may be corrupt.
[AVIA-LOG] Map creation stopped, var av_google_map not foundI am afraid you might need to replace the theme files with a fresh copy of the theme downloaded from themeforest manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
VinaySeptember 8, 2016 at 8:01 am in reply to: Enfold update 3.7.1 Google map function does not work #683530Hey!
Thank you for the credentials, we have updated your API key in Settings > Google API Key plugin. please review your site and let us know if you have any questions.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
September 7, 2016 at 8:59 pm in reply to: Enfold update 3.7.1 Google map function does not work #683369Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
VinayHi,
We installed Google Map API key plugin and inserted your API in Settings > Google API key the maps are working fine now please review your site and let us know if you have any questions.
Best regards,
VinayHey AboveDigital,
Please try the below API key in the theme options and let us know if this helps.
Best regards,
VinaySeptember 7, 2016 at 8:48 pm in reply to: How to fix the problem with the fetch coordinates? #683359Hi,
As Rikard suggested Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey ewos,
Please remove any modifications made to the functions.php to make the maps work and delete all API key’s from your google account.
Try the below API key in the theme options for testing purpose and let us know if this works for you.
Best regards,
VinayHi,
Posting multiple times will delay the response time. We have replied to you on the other tickets please only reply to any one of the tickets and ignore the rest in which you have multiple postings.
Best regards,
VinayHey andybarn,
We are happy to help you. Let us take a closer look at the backend Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Please check your website now we have added a test API key from my account and it works fine now. Please create a new API key as suggested by Google from your account and add it to theme options it should work for you :)
Best regards,
VinayHi,
We are happy to help! please do not post in multiple tickets it will delay the response. As suggested in the other ticket post your login details so we can take a closer look at your site backend and further investigate this issue.
Best regards,
VinaySeptember 7, 2016 at 8:26 pm in reply to: Enfold update 3.7.1 Google map function does not work #683347Hi,
We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey GeraldineKol,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
If you already created an API key please delete all old API key’s from google account to avoid a conflict.
While setting up the API key make sure to add
*before and after the domain name without http, www or https in the URL.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
Best regards,
VinayHi,
Opening a duplicate ticket for same issue will delay the response time. Please try the API key in the private section and let us know if that helps. If you still have any issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
We need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinaySeptember 7, 2016 at 8:02 pm in reply to: Google maps working in footer but not in Avia Layout Builder #683332Hi,
There was still “Google Maps API error: RefererNotAllowedMapError” this time i created a new API key in my account for testing purpose and added it in the google services it works fine. Please create a new API key as suggested by google and it should work for you.
Best regards,
VinayHi,
Please make the screenshot plublicaly accessable as all team members will be able to view it and provide you faster solution.

The submenus look fine on my end on Chrome browser please elaborate what browser you are using and what exactly you are trying to achieve with the mockup. You can also upload the mockups to imgur.com

Best regards,
VinaySeptember 6, 2016 at 7:14 am in reply to: Center Header, Phone, Logo and Menu Info on Mobile #682483Hi,
We have updated the code please review the site now.
/* Change header in mobile */ @media only screen and (max-width: 480px) { #header_meta { margin-top:-30px; } #header .widget { padding-bottom: 0; } .logo img { margin: auto!important; } .logo { width: 100%!important; } .phone-info{ display: block !important; } .phone-info h4{ transform:translate(-100%, 40px); } #widget_sp_image-2 img{ transform:translate(50%, 40px); } #advanced_menu_toggle { transform:translateY( 160px); margin-right: 45%; } }Best regards,
VinayHi,
We have added the below code to functions.php
function custom_submenu(){ ?> <script> jQuery(window).load(function(){ var menu = jQuery('.widget_nav_menu'), subMenu = jQuery('.menu-item-has-children .sub-menu'); subMenu.addClass("submenu-hide"); menu.find('li a').on('click', function(event) { var parent = jQuery(this).parent(); if (jQuery(this).parent().is('li:has(ul)')) { event.preventDefault(); parent.siblings().find('ul.submenu-show').removeClass('submenu-show'); parent.find('ul:first').toggleClass('submenu-show'); } }); }); </script> <?php } add_action('wp_footer', 'custom_submenu');And the below css in child theme styles.css
.submenu-hide{ display: none!important; } .submenu-show{ display: block !important; }Please review the site and let us know
Best regards,
VinayHi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
If you follow the steps correctly as mentioned here http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/ the maps will work for you like it is for many other users.
Best regards,
Vinay-
This reply was modified 9 years, 5 months ago by
Vinay.
Hi,
There are many reasons why this could have happened but yes we should have check the layout builder options first.
Glad this is sorted for you. If you have any other issues please feel free to open a new ticket :)Best regards,
VinayHey!
Please review the site now we have modified the code in functions.php
// Remove color section background function custom_excerpt(){ ?> <script> jQuery(window).load(function(){ if ($(window).width() < 768) { jQuery("#splash").css("background-image", ""); jQuery("#casts").css("background-image", ""); jQuery("#about").css("background-image", ""); } }); </script> <?php } add_action('wp_head', 'custom_excerpt');Best regards,
VinayHey Iyar,
Please try using a child theme and add it to the header.php
Best regards,
VinayHi,
Glad you figured this one out.
Thank you for using Enfold :)Best regards,
VinayHey rashaadk,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#top .avia-slideshow-button { font-size: 34px; }Best regards,
Vinay -
This reply was modified 9 years, 4 months ago by
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