Hi,

Glad it’s almost sorted for you, We have replied to your other ticket.

Best regards,
Vinay

Hi,

Glad it’s sorted for you. To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hey domainarchitect,

I checked your site and i see only 4 section there. Did you make and design changes?

Let us know if you have any questions, we are happy to help you.

Best regards,
Vinay

Hi,

Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

The CSS code should be added to Enfold > General Styling > Quick CSS
We added the below code to quick css

.phone-top {
color:#FFF;
font-size:30px;
font-weight:600;
}
.email-top {
color:#FFF;
font-size:14px;
font-weight:200;
}
#header .widget {
  right: 20%;
  padding-top: 50px;
  position: absolute;
  top: 0;
  transform: translate(10%);
  z-index: 999;
}
@media only screen and (max-width:480px) {
	#header .widget {
  right: 0%;
  padding-top: 0px;
  position: absolute;
  transform: translate(0%);
z-index:9999;
}
}

and in the Appearance > Header Widget area added the below html

<span class="phone-top">1300 832 658</span> </br>
<span class="email-top"> (Email address hidden if logged out) </span>

Let us know if you have any questions.

Best regards,
Vinay

Hi,

I would love to help you but due to all the custom modifications it’s going to take a lot of time. Try to remove all the custom code and add the css one block at a time to see which code is causing this issue.

Let us know if this helps.

Best regards,
Vinay

Hi,
I checked your site on my desktop and laptop on chrome and IE but there is no banner while scrolling or not scrolled. Please remove any code you added to it and provide us a mockup of what exactly you are trying to achieve. You can upload the mockup to imgur.com.

Best regards,
Vinay

Hi,

I checked your site and a plugin conflict is the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hey Alessandro,

There are some changes made by WordPress and Google with ref to jQuery and API key’s which might not work. We strongly recommend using the latest version of Enfold 3.7.1 as those issues are addressed.

If you do not find the update option in your theme Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Vinay

Hi,

1. Delete all old API key’s from your google account.
2. Disable caching plugin on your site which will load old API key.
3. Create a new API key and make sure to add you domain name in the below format *IMPORTANT

*.domain.com/*

4. Delete all google map elements from the page that was built using ALB and re-create the elements.

Everything should work fine. If you still have any issue post your google credentials and working WP login details so we can take a closer look.

Best regards,
Vinay

• This reply was modified 9 years, 4 months ago by Vinay.

Hi,

As an alternative you can add the parent menu link in submenu again by creating an extra menu item.
Please feel free to get in touch with us if you have more questions.

Best regards,
Vinay

Hi,

We are releasing a new update to match the changes made by google. Request you to kindly wait a few more day’s and update the theme. Everything should work fine for you :)

If you have any issue with the other site let us know the link to it and credentials so we can take a look at it.

Best regards,
Vinay

Hey telorenzo46,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

Please add the below css

.av-rotator-text {
    width: 100% !important;
    text-align: center!important;
}

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me.

Please try the below steps

1. Enable custom css class name http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
2. Add class name “custom-icons ” to the icon box.
3. add the below css to Enfold > general Styling > Quick css

@media only screen and (max-width: 767px) {
.responsive #top .custom-icons {
   padding: 0 !important;
}}

Best regards,
Vinay