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Hi,
Thank you for sharing the details.
I have changed the CSS and widget position in the Appearance > Editor > style.css
Also using custom HTML to create widget box is not recommended I have update the button tags to paragraph in Appearance > Widget > Header
Due to the width of the widgets, it’s not possible to maintain the same layout in a mobile device so I have updated the layout to look like the below screenshot in the mobile.
Hope this helps :)
Best regards,
VinayHi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
VinayMarch 11, 2019 at 9:30 am in reply to: how to hide a footer (page set as footer) on a specific page #1077239Hi,
Glad it’s resolved for you.
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ .responsive #top #header #header_main .inner-container .logo { flex-basis: 40% !important; }
Best regards,
VinayHi,
Thank you for contacting us. sorry, the manual demo import also did not work for you.
I could be resolved by changing the PHP Settings on your hosting server. If you are unable to find these settings on your control panel we recommend contacting your service provider.
In the standard configuration secure options are activated. It means “allow_url_fopen, “allow_url_include” and “register_globals” are “off”. Removed the secure options, imported the demo and activate the secure options again.
Let us know if this helps.
Best regards,
VinayHi,
Glad you found a workaround. Let us know should you need any further help or we can go ahead and close this ticket.
Best regards,
VinayMarch 7, 2019 at 6:03 am in reply to: how to hide a footer (page set as footer) on a specific page #1075765Hi,
To hide the footer on specific pages please open the page and expand the “Layout” options on the righthand side.
Here under the Footer select hide footer & socket.
Best regards,
VinayMarch 7, 2019 at 5:53 am in reply to: How to add Google Font "Noto Sans TC (Chinese Traditional)" to Enfold? #1075760Hey cosmstudio,
Thank you for contacting us.
To add custom fonts please refer to the documentation.
Best regards,
VinayHi,
Thank you for contacting us.
Please adjust the flex basis of the logo to 40% to achieve the same result.
Let us know if you have any questions.
Best regards,
VinayMarch 7, 2019 at 5:31 am in reply to: Highlighting active parent menu item on subitem opening #1075750Hi,
Thank you for sharing the details and sorry for the late reply.
I checked your site and the parent menu “Info” gets highlighted when any of its child menu items are selected. Were you able to figure this out?
Let us know if you need any further assistance.
Best regards,
VinayMarch 3, 2019 at 2:55 pm in reply to: Can not create a new page with most current Enfold and WP versions #1073956Hey cPPccP,
Thank you for contacting us.
I checked the site and everything seems to be fine. For testing purpose, I even created a test page without any issue ( Link in private ).
After re-installing the theme you may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayMarch 3, 2019 at 2:25 pm in reply to: How to make the default be that links are underlined? #1073951Hey Takara22,
Thank you for contacting us.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ #top .main_color p a { text-decoration: underline; }
Best regards,
VinayHey Holger,
Thank you for contacting us.
If you are looking for a way to display a thumbnail gallery when you click a big image it can be done using the lightbox.
Please refer to this link https://kriesi.at/documentation/enfold/button/#toggle-id-5
Use an image element instead of a button element.
Best regards,
VinayHey Claudio,
Thank you for contacting us.
To know how to create a burger menu with your Enfold theme please check the documentation.
Best regards,
VinayHey buddy1,
Thank you for contacting us.
At the moment there is no easy way to add this feature to self-hosted videos but an alternate solution is to upload the video to youtube and link it back to your site this way you can enable all the youtube features :)
Best regards,
VinayFebruary 28, 2019 at 9:06 pm in reply to: Migrating Accordions into Enfold / Open Toggle Scroll to top #1072747Hey Apachee,
Thank you for contacting us.
1. To manually transfer the Accordion content from the current site to Enfold theme, you have to add them one by one manually and it can be time-consuming. However, Enfold supports shortcodes so it can be a tad bit quicker if you use a text editor and shortcode to just paste the accordion content inside the shortcode first and then paste the shortcode in the WordPress page.
2. Your custom script can be integrated into the Accordion element to make it scroll to the top when a user clicks on it. But this will take a lot of time so it is out of our support scope. You can hire a freelancer to do this job.
Best regards,
VinayHey digitalbehh,
Thank you for contacting us.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ #top #scroll-top-link{ opacity: 1 !important; visibility: visible !important; display: block !important; }
Best regards,
VinayHi,
Thank you for contacting us.
When I log in and check everything works fine for me. As mentioned I am able to create a test page without any issue. I need to be able to reproduce the issue you are facing to provide a solution. Could you please describe the exact steps along with the details of the browser and device you are facing the problem with so we can help you better :)
Best regards,
VinayFebruary 27, 2019 at 9:51 pm in reply to: Removing all transition effects & delays from Gallery content element #1072408Hi,
I checked your page and I cannot see any animation on the gallery in the section “Supporting more than 140 migration paths”.
The CSS need’s to be added in Enfold > General Styling > Quick CSS which I think you already did.
If you still see the animation on your end please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayHi,
Glad you were able to fix this issue!
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
VinayFebruary 26, 2019 at 9:32 pm in reply to: Lots of empty space in the drop down menu on mobile #1071995Hi,
2 Add the custom CSS to Enfold > General Styling > Quick CSS
3. Please refer to this post https://kriesi.at/support/topic/animated-numbers-isnt-working-for-me-on-mobile/#post-983985
Best regards,
VinayHi,
I checked your site and the Layer Slider works fine on mobile view. If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)
https://snag.gy/
https://ctrlv.cz/en/
https://imgur.comBest regards,
VinayFebruary 26, 2019 at 4:26 pm in reply to: Pricing table column height are uneven when heading row has images #1071861Hey CodeSamurai,
Thank you for contacting us and sorry for the delay.
It’s difficult to interpret without actually seeing the issue. Could you please create a test page with the image in the pricing table so we can see the issue on your site. Seeing the issue will help us to provide you with an accurate solution.
Thank you for your understanding.
Best regards,
VinayHi,
Thank you for sharing the details and sorry for the delay.
I checked your site and your products look amazing! I also found that the theme has not been updated for some time.
I also created a test page(Link in private content) to check page editor and works fine. I just had to click on the arrow on the right side to expand the editor.
To update the theme please follow this guide.
Best regards,
VinayHey Oliver,
Thank you for contacting us.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ #top #header_main { background: #FFF !important; }
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayHey Becker_EBG,
Thank you for contacting us.
I check both the URLs and did not find any load more button at the bottom. It appears you have either changed the settings or it’s a caching issue on your end.
Please make sure you are not using a CDN service like cloud flair to deliver the content which can cause the caching problem.
Deactivate all caching plugins and try to Hard refresh or open the site in an incognito mode to check if the issue exists.
Best regards,
VinayFebruary 24, 2019 at 4:58 pm in reply to: How can change Header and Footer Style? Totally i have 3 doubts? #1070972Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
Before you get back to us, for testing purpose please create a new blank page and try to add the Layer Slider element and let us know if it works.
Best regards,
VinayFebruary 24, 2019 at 4:43 pm in reply to: Fresh installation : Gmap "You have exceeded your request quota for this API." #1070969Hey emanueledt,
I checked your site and the map is working fine for me. There are no errors in the browser console.
For testing purpose check your API key settings and try to restrict it to only one site.
https://developers.google.com/maps/api-key-best-practices
https://groups.google.com/forum/#!topic/google-maps-js-api-v3/DEpo4OkXKyM
Best regards,
VinayFebruary 24, 2019 at 4:16 pm in reply to: How to center logo, silder in between and main nav bar #1070959Hi,
Thank you for sharing the details.
We need to be able to inspect the site to recommend a solution for you. Can you please activate your staging site and share the link along with a mockup image of the end result you want so we can help you better.
Best regards,
VinayHi,
Thank you for contacting us.
All tho this is a vague description of what you are trying to achieve. I checked your site and the example site. The columns are responsive and work as intended on your site.
I’m not sure if you have found a solution? If you still have any issue please upload a screenshot/mockup of the end result you are looking for to one of the below sites and share the link here so we can help you better :)
https://snag.gy/
https://ctrlv.cz/en/
https://imgur.comBest regards,
Vinay -
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