Hey Manorview,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Vinay

Hi,

We tried to install a child theme but got an error “http://www.michelebruno.it/ cannot handle this request at the moment” it may be related to memory issue.

Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.

To increase the wordpress memory limit please access wp-config.php file and add the below line

define('WP_MEMORY_LIMIT', '256M');

For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Or you can contact your service provider and they can do it for you.

Best regards,
Vinay

Hey kkwasniewski,

There are too many menu items to fit in the width of tablet we need to trigger the mobile menu in tablet view as well Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 1300px) {
nav.main_menu {display:none !important;}
#advanced_menu_toggle, #advanced_menu_hide {display:block !important; }
}

Best regards,
Vinay

Hi,

Glad we could help!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 768px) {
 .html_elegant-blog .page-id-25 .avia-content-slider .slide-meta {
    transform: translateY(-277px);
    position: absolute;
    top: 0px;
}}

.html_elegant-blog .avia-content-slider .slide-meta {
    transform: translateY(369px);
    position: absolute;
    top: 0;
}

Best regards,
Vinay

Hey kilimats,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

			  #top.page-id-1396 .avia_ajax_form .text_input, 
#top.page-id-1396 .avia_ajax_form .select, 
#top.page-id-1396 .avia_ajax_form .text_area {
    margin-top: -20px;
    z-index: -1!important;
    position: relative;
    width: 100%;
    min-width: 80vw;
    right: 0;
    left: -20px;
    top:-15px;
}

			  #top.page-id-1396 .avia_ajax_form .text_input, 
#top.page-id-1396 .avia_ajax_form .select{
	position:absolute;
}

.responsive .page-id-1396 .avia_ajax_form .form_element {
    padding: 15px;
}

Best regards,
Vinay

Hi,

The login credentials you provided do not work for me.

1. Download yelp icon from “Font Awesome” set on http://fontello.com/
2. Upload the icon to Enfold > Import/Export > Iconfont Manager
3. Add the below code to functions.php via Appearance > Editor

// Register new icon as a theme icon
function avia_add_custom_icon($icons) {
	$icons['whatsapp']	 = array( 'font' =>'fontello', 'icon' => 'uF1E9');
	return $icons;
}
add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);

// Add new icon as an option for social icons
function avia_add_custom_social_icon($icons) {
	$icons['Yelp'] = 'yelp';
	return $icons;
}
add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);

Best regards,
Vinay

• This reply was modified 9 years, 3 months ago by Vinay.

Hey czphx,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.home #header_main {
    position: relative!important;
}

Best regards,
Vinay

Hey cipriana,

Your site is unreachable at the moment and we cannot view the screenshots. Would you mind posting us a screenshot to imgur.com or dropbox and share the link here :)

Also provide a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

Glad it is sorted for you :) It will help us a lot if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hey louisziegle,

Please try adding the instagram icon from Enfold > Social Profile

If you have any issue we need to troubleshoot this issue but the current login credentials you provided do not work for me. The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

• This reply was modified 9 years, 3 months ago by Vinay.

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.home .container .av-content-full.units {
    padding: 0!important;
}

Best regards,
Vinay

Hey Circle of Blue,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

In the code provided earlier please replace the below line

   menu   = jQuery('a[href^="#"]');

with

   menu   = jQuery('a'); 

Best regards,
Vinay

Hi,

We noticed js error in console. A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay