Forum Replies Created
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AuthorPosts
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November 5, 2016 at 8:31 am in reply to: Google Widget not working have done the Api for google maps #708596
Hi,
Glad everything is sorted for you.
Thank you for using enfold.Best regards,
VinayNovember 5, 2016 at 2:55 am in reply to: Google Widget not working have done the Api for google maps #708508Hi,
I’m able to view your site now Yay!
Please rename the “plugins-old” folder back to “plugins”and let us know if the issue persist.
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
November 5, 2016 at 2:51 am in reply to: Google Widget not working have done the Api for google maps #708506Hi,
That’s great! For testing purpose we will rename the plugins folder to plugins-old this will allow us to access the admin backend.
Then we can rename the plugins folder back to plugins so all the plugins will be back again.
If there is still a conflict we can test this easily from the admin side it would be better for troubleshooting if we can access the FTP so kindly request you to share the FTP details as well.
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
November 5, 2016 at 2:10 am in reply to: Google Widget not working have done the Api for google maps #708498Hi,
Could you post us the control panel info or FTP login details in private content ?
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
November 5, 2016 at 1:48 am in reply to: Enfold Testimonials Element fixed height and scrollable #708494Hi,
1. Enable custom css class name support and add a class name called “custom-testimonial” to the testimonial column or grid that you are using.
2. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.custom-testimonial .flex_cell_inner { max-height: 300px; overflow: auto; }Best regards,
VinayHey acuginotti,
It’s possible that the same code is already added to the functions.php
It could also be because the code is added inside another function. Make sure the code is added in the right place as mentioned in the link or at the very bottom of the functions.php file if you are using a child theme.Please check the page if the code is already added or commended by pressing “Ctrl + F” to bring up the search bar on the page.
If you still have any issues Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey Toud,
Was there any custom code added to the site to make any changes? It may be causing a conflict.
try the below css
.header-scrolled .logo img { max-height: 58px!important; height: 58px !important; max-width: 58px!important; width: 58px !important; }Best regards,
VinayHi,
Glad we could help! We will keep this ticket open in case you need any help regarding this issue please feel free to get back to us.
Best regards,
VinayNovember 5, 2016 at 1:02 am in reply to: Uncaught TypeError: Cannot read property 'match' of undefined #708482Hi,
Thank you for your co-operation and performing the troubleshooting steps. It is possible the page with this issue is corrupt please try recreate the homepage and let us know.
Best regards,
VinayNovember 5, 2016 at 12:39 am in reply to: Google Widget not working have done the Api for google maps #708478Hi,
Your site was showing a js error in console. While checking for a plugin conflict the website started throwing errors. You have a plugin that is incompatible on your site.
To fix this issue :
1. Access the root folder via FTP and go to wp-content\plugins
2. Re-name plugins folder to plugins-oldThis will give you access to the website again and we can take it from there. Or provide us a temporary FTP access so we can troubleshoot this issue for you?
Best regards,
VinayHi,
Which font size would you like to increase?
Is it the one that say’s “Googwill Ambassadors” or the one that say’s ” Home, About, etc…” ?
Most of the font settings can be changed from Enfold > Advanced Styling >
If you still have any issues please provide a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
Adjust the value of the font size below to make it larger or smaller.
#text-4 .textwidget p:before{ left: 0px; position: absolute; font-size:18px; } #text-4 .textwidget p{ margin-left: 20px!important; }Best regards,
VinayNovember 4, 2016 at 10:01 pm in reply to: Enfold Testimonials Element fixed height and scrollable #708446Hey LeonLinnartz,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Glad we could help! We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey rlogan2334,
I created a test page and check for the issue with partner logo. The partner logo element works fine without any custom modifications(link in private). Please elaborate if any modifications were made using custom code to the elements in question and point us to where we can find or edit the custom code if necessary to fix the issue.
Best regards,
VinayNovember 4, 2016 at 9:42 pm in reply to: Uncaught TypeError: Cannot read property 'match' of undefined #708437Hi,
The error is on tinymce.min.js which is a part of wordpress package.
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
Thank you for sharing the link. Please try the below css code to show the menu on the right.
.av-burger-overlay { left: auto!important; }Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hi,
The menu seem to have changed in the links you have provided. Please share a precise link where we can see the issue and inspect the element in question.
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hey C2S16,
There seem to be a slight glitch with it. We have added the below code in Enfold > Generalstyling > Quick CSS
body .av-special-heading .av-special-heading-tag { padding: 0 0 20px 0; }Just keep the padding bottom value 0. If you need to change the padding you can do so in the above code by changing the 20px to any number you like.
Best regards,
VinayHey briandeeney,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.main_color .avia-content-slider .slide-image { background:transparent!important; }Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#top .avia-fullscreen-slider p { text-shadow: 1px 1px 7px #000 !important; }Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayNovember 4, 2016 at 3:10 pm in reply to: How can I not show the suggested movies at the end of the popup youtube movies #708209Hi,
There are a lot of plugins installed do we have the permission to deactivate all plugins except the youtube related video one?
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off except youtube related video plugin, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
Glad we could help! We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
The “inline-block” rule will make the element collapse in horizontal space next to each other on a the page.
Please try giving it a specific width or share a mockup of the end result you like to achieve.
Best regards,
VinayNovember 4, 2016 at 2:49 pm in reply to: Accordion Slider with mouseover links to subdirectory pages #708198Hey hgx,
It’s not clear what you are trying to achieve. Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here with a precise link to your site where we can inspect the issue to help you better :)
Best regards,
VinayNovember 4, 2016 at 2:13 pm in reply to: Safari / Firefox: Display DIFFERENT view/formatting for events #708175Hey Paul,
Sorry for the delay. Have you tried to display an event on a blank page without any other elements? This will let us know if any other element on the page is causing this issue.
We need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hey Anneloes1981,
Would you mind posting us a link to the page where we can see the issue and post us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
VinayHi,
It appears that you already managed to add the shodow effect on the slider text.
To make the title background transparent please try the below code
.handschrift h1.av-special-heading-tag { background: transparent!important; }Let us know if you have any questions.
Best regards,
VinayHi,
Thank you for contacting us. There correct settings to use is Enfold Theme Options > Header > Menu and Logo Position > Logo center, Menu below
Let us know if you have more questions.
Best regards,
Vinay -
This reply was modified 9 years, 2 months ago by
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