Forum Replies Created

Viewing 30 posts - 4,171 through 4,200 (of 10,428 total)
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  • in reply to: Sidebar menu responsive background image #729793

    Hi,

    The header height is 100% of the browser height and the background fills the complete area of the header however the white space you see below is not the actual header area. You can use a little hack to keep the white space occupied by making the header a fixed header this will also allow users to access menu easily without scrolling :)

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .html_header_sidebar #top #header {
        position: fixed!important;
    }
    

    Best regards,
    Vinay

    in reply to: Error problem #729790

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Text editor not saving changes #729789

    Hi,

    You cannot add js code directly in a text editor unless you are using some kind of a plugin that supports this however in Enfold theme we have provided a codeblock element just for this purpose :)

    Please try adding your custom code using a code block.

    Best regards,
    Vinay

    in reply to: Thumbnails always cropped as square #729787

    Hey ehquionest,

    Have you tried selecting a different size in the media library while inserting the image?

    If you still have any issue Please post us the exact URL where we can see the issue and let us know how to reproduce the problem you are facing along with your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: logo on smartphone in facebook #729785

    Hi,

    I posted your site link on FB and opened it. The logo and everything else looks fine.

    This is not a theme related issue but if you still have any such issue it may be due to Facebook not caching your site properly

    Please refer to the below links and try using a Open Graph plugin

    https://developers.facebook.com/tools/debug/

    https://wordpress.org/plugins/wp-facebook-open-graph-protocol/

    Best regards,
    Vinay

    in reply to: Rich Snippet in footer.php #729770

    Hey volmering,

    Thank you and happy new year to you too :)

    Please add the footer.php file with the custom code in the main directory of the child theme.

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: How add opt in box #729769

    Hey paola86pp,

    Please use the mailchimp newsletter widget in a sidebar from Appearance > Widgets

    NOTE: The mailchimp API key should be entered in Enfold > Newsletter > Newsletter API key first.

    For more info please check http://kriesi.at/documentation/enfold/mailchimp-integration/

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Sub Menu – Dropdown Delay #729766

    Hey LP-Media,

    It appears there may be a conflict with the custom code or any plugin added.

    To find out which code is causing this issue please deactivate all plugins and remove all custom code and clear the browser cache and check if the issue persist.

    The dropdown should work fine at this stage for you… Then you can add the custom code back one block at a time to know which block of code is causing this issue.

    Let us know if that helps.

    Best regards,
    Vinay

    in reply to: Video Pop Up Issues #729764

    Hi,

    Please try this URL https://vimeo.com/189211201 and let us know if that works.

    Best regards,
    Vinay

    in reply to: Button size and bullets not showing up #729761

    Hi,

    Glad this issue is resolved for you :)
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Create Horizontal Full Width Sections Demo #729760

    Hi,

    Yes demo data can be imported without overwriting your current settings using XML file from Admin > Tools > Import > WordPress
    Make sure to check the option “Download and import file attachments” while importing.

    Please note this will not import the theme settings you may need to set them up and upload if any images are missing from backend once the XML file is imported.

    Spa Demo

    Best regards,
    Vinay

    in reply to: Link Text Background When Adding Image To BLOG Post #729738

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top .wp-caption img, .wp-caption-text{
    	background:gold;
    }

    Best regards,
    Vinay

    in reply to: Mobile submenu's not reachable to click #729728

    Hi,

    I checked the setting “Hide Mobile Menu Submenu ” was checked under Hearer > Mobile Menu for the script to work correctly it need’s to be unchecked.

    Please review the site now.

    Best regards,
    Vinay

    in reply to: scroll down link delay #729395

    Hi,

    Glad you figured this one out and thank you for sharing the solution here I’m sure it will help others looking to do similar modification :)

    If you have more questions please feel free to reach us via a new ticket.

    Best regards,
    Vinay

    in reply to: Menu Customize #729393

    Hey davoudth,

    You can disable separator from Enfold Options > Header > Separator between menu items

    Please clarify if you like to display an arrow for menu items with submenu? If so Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Highlight parent menu item when page active #729333

    Hey changegroup,

    Sorry but the issue is not clear from the previous post but as I understand you want to highlight the parent page when a subpage is visited correct? Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .current-page-ancestor .avia-menu-fx {
    	opacity: 1!important;
        visibility: visible!important;
        background-color: #2c4143!important;
        border-color: #0a2021!important;
    }
    

    You can also choose the parent for the subpage in the page option on the right side which will by default activate the parent page when a subpage is viewed.

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: scroll down link delay #729313

    Hey Uroš,

    It is not clear at the moment what exactly you like to do?
    Please elaborate the issue with an example link where we can see what you are trying to achieve.

    Best regards,
    Vinay

    in reply to: Mobile submenu's not reachable to click #729312

    Hi,

    The main menu links will work if you add them as a page. Submenu can be toggled by adding a ” + ” icon.

    Let me take a closer look at this issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Problem with Facebook #729310

    Hi,

    To open a new ticket go to https://kriesi.at/support/ select the theme you purchased.

    Example : https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    in reply to: Mobile submenu's not reachable to click #729200

    Hey dannywouters21,

    If you do not like the main main to re-direct please try adding the menu as a custom link and just leave URL field with a #
    In that case we can add an icon which will do the job for you please refer this link https://kriesi.at/support/topic/customizing-the-icon-menu/#post-728168

    Best regards,
    Vinay

    in reply to: Site showing older version #729199

    Hi!

    Thank you for the screenshots. Please let me know if the browser in which you are viewing this is not zoomed out to something like 90% if so please make sure the browser zoom is at 100%

    What is the screen resolution you are viewing this issue on ?

    Best regards,
    Vinay

    in reply to: Can not remove vertical line before socials #729183

    Hey lzevon,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .avia-menu.av_menu_icon_beside {
        border-right-width: 0!important;
        border-right-style: none!important;
    }
    

    If you still have any issue please get back to us with the admin login credentials in private.

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: Portfolio title font size #729177

    Hey suspect88,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Google Maps API Error / JavaScript-Error #729176

    Hey Kai,

    If there was any code added earlier to fix this issue please remove it and update the theme to the latest version 3.8.4.

    Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

    If you already created an API key please delete all old API key’s from google account to avoid a conflict.

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Add your API key in the theme options Enfold > Google Services

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: Problem with Facebook #729175

    Hi,

    This is a presale queue, we are happy to help you with any pre-sale questions.
    For technical support please register and post your questions on our support forum https://kriesi.at/support/register/

    We are happy to help :)

    Best regards,
    Vinay

    in reply to: Install Google tag manager on child themes #729168

    Hi,

    I have tested the below code in private section and the GTM code get’s inserted into the head section please try adding this at the very end of your themes / child themes functions.php file:

    Best regards,
    Vinay

    in reply to: Styling Read more after content #729158

    Hey helban,

    To hide the arrow next to read more link please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .more-link-arrow {
    	display:none;
    }
    

    Best regards,
    Vinay

    in reply to: Install Google tag manager on child themes #729153

    Hey Dee007,

    It should work if the code is added to functions.php file however we need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Let us know if you noticed any error message in console after adding the script ?

    Best regards,
    Vinay

    Hi,

    Please remove the code from footer.php and try adding this at the very end of your themes / child themes functions.php file. It can be accessed from Dashboard > Appearance > Editor > functions.php

    If you have any trouble please get back to us with your FTP credentials so we can take a closer look at it.

    Best regards,
    Vinay

    • This reply was modified 9 years ago by Vinay.
    in reply to: Child theme and css? #729140

    Hi,

    The css can be left in the theme options however if you like to have it all at one place or have a large amount of css cod, it can be placed in child theme styles.css file.

    Let us know if you have any queries, we are are happy to help :)

    Best regards,
    Vinay

Viewing 30 posts - 4,171 through 4,200 (of 10,428 total)