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Hi,
If your API key is working on local it should work on live server as well. However I suspect some plugin is calling the google maps before the theme loads the API key hence it’s not working on your site. To confirm this and for testing purpose you can de-activate all active plugins and check if the maps work fine.
Strongly recommend that you shortlist the once you can remove from the 40+ plugins so in future it will be easy for you to manage the site :)
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Yes the logo is looks blur, are you sure you have selected the large size logo from media library ?
If so please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Glad we could help!
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
We usually close the thread once the issue is resolved however they may be a misunderstanding.
Please feel free to get back to us with a new ticket in case you have any question, we are happy to help :)
Best regards,
VinayHey ccyran,
I’m checking your site on windows and chrome and my screen resolution is 1920 x 1080 the whole site loads fine and the grid also looks fine. I do not see any issue with your site.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayHey lucky19,
To fix the alignment issue
1. Please enable the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
2. Add a custom class “custom-margin” to the Soundcloud widget area.
3. Use the the below code in Quick CSS section.custom-margin { margin-top:40px; }Best regards,
VinayHey Paul,
Yes the entire demo including all the images can be downloaded after setting up the demo :)
Best regards,
VinayHi,
Thank you for the credentials, we have added the below css in Quick CSS.
/* Cart fix */ #header_main > .cart_dropdown { display:none; } .html_bottom_nav_header .cart_dropdown { margin-top: -62px!important; }If you need the cart icon position changed you can play with CSS or get back to us in the future.
Best regards,
VinayHi,
Glad this is resolved for you :)
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey Eric,
If you already purchased the theme for your site you can update it for free. Please go to Enfold theme options > Theme update
Make sure to enter your API key from themeforest and update it for free.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.home h1.ls-l { font-size:30px!important; line-height: 10px!important; left:40%!important; transform:translateX(-20%)!important; position:relative; }Best regards,
VinayHi,
Glad you are able to login to the support system :)
For technical support please go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfoldWe will close this ticket as you are able to login now. Please feel free to scroll to the bottom of the support page to open a new ticket so we can keep the focus on main topic and help you better.
Best regards,
VinayHi,
It is not clear from the mockups could you please elaborate what you are trying to achieve please ?
Best regards,
VinayHey Peter,
Please enable the border from the icon box element options as shown in the below screenshot.
To make them overlap with the header Please enable the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Now you can target them using custom css :)
Best regards,
VinayHi,
I checked your site and I have added the below API key which works fine on my personal installation. You have a lot of plugin active please consider using only a few which is very important. A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.If that does not help please try using this plugin https://wordpress.org/plugins/api-key-for-google-maps/
We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi,
The demo site cannot be accessed from my region please enable it to see world wide as our global team works from all over the world. We need a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Sorry for the late reply, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey jcsawyer83,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey cbrssict,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
VinayHi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
VinayHi,
To fix the Layer Slider issue please refer to this link http://kriesi.at/documentation/enfold/missing-layerslider-images/
Best regards,
VinayHey ninjaunmatched,
Please remove the images that are affected from layer Slider and add them back that should resolve the issue for you.
If you still have any issue please feel free to get back to us.
Best regards,
VinayHey bemodesign,
Yes it is possible :)
You can save templates and load them on a different page.
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold.Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey many1022,
You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
If the issue persist Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHey sasha,
Please remove the images that are affected and add them back it should work fine for you. In case you still have any issue with it Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey BPC,
Please remove and add the images that are affected to the Layer Sliders again and it should work fine for you :)
Best regards,
VinayHi,
If you are trying to make the lightbox window fulscreen please refer to this post https://kriesi.at/support/topic/add-horizontal-scrollbar-to-custom-template/#post-745120
Best regards,
VinayHey webzillauser,
Please refer to this link to add WooCommerce to child theme and modify it
https://docs.woocommerce.com/document/set-up-and-use-a-child-theme/
https://v4.datafeedr.com/documentation/580
Best regards,
Vinay
