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Viewing 30 posts - 3,061 through 3,090 (of 10,428 total)
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  • Hey!

    We work closely with some popular plugin authors to release an update if there are any compatibility issues. You will soon notice an update :)
    For testing purpose try to deactivate the incompatible plugin and install an alternate caching plugin to see if that helps you fix the issue.

    Cheers!
    Vinay

    • This reply was modified 8 years, 3 months ago by Vinay.
    in reply to: Own custom font #776924

    Hey!

    Thank you for sharing the credentials. The caching plugins do not load the latest CSS files until the cache is expired or purged. Whatever CSS changes you make will not be visible until the caching plugin is deactivated or purge cache each time any CSS changes are applied.

    Deactivate all plugins and check if the issue persist.

    We will wait for your test results :)

    Regards,
    Vinay

    Hi!
    Sorry, we could not help you much in this case as it will take a lot of time. However, If you like to give it a try we can help you get started.

    Add the below code to functions.php file.

    function admin_head_mod() {
    echo '<style type="text/css">YOUR-CSS-STYLE-HERE</style>';
    }
    add_action('admin_head', 'a

    NOTE: Replace “YOUR-CSS-STYLE-HERE” with your CSS code and it should all be in one line.
    Example of CSS code in one line:

    echo '<style type="text/css">.avia_section_header.goto_demo, .avia_section_header.goto_upload, .avia_section_header.goto_updat
    

    Thank you for the update on the double :)

    Best regards,
    Vinay

    • This reply was modified 8 years, 3 months ago by Vinay.
    in reply to: My Site Is Not Mobile Responsive #776910

    Hi,

    We checked your site and it appears to be responsive on my end. Please check the attached screenshot. If you do not see the same please upload a screenshot/mockup to imgur.com and share the browser detail on which you’re facing the issue with a link to mockup here so we can help you better :)

    Best regards,
    Vinay

    • This reply was modified 8 years, 3 months ago by Vinay.

    Hi,

    Sorry for the late reply, we checked your site but did not find the search icon in the mobile version. From the previous discussion, it appears the search icon was active in the mobile version. Let us know if this was intended or if you still like to add the search icon try the below css in the quick CSS section.

    @media only screen and (max-width: 990px) {
    .responsive.html_mobile_menu_tablet .main_menu .avia-menu {
        display: block;
    }
    .av-main-nav li { display: none; }
    li#menu-item-search {
        display: block;
        right: 70px;
    }}

    If you still have any issue please upload a screenshot/mockup of what you are trying to achieve to imgur.com and share the link here so we can help you better :)

    Best regards,
    Vinay

    in reply to: HTML button in internet explorer #776647

    Hey!

    I checked your site on IE and I’m able to view the button below the form on both chrome and IE apart from this button the 2 buttons on the footer also show up fine on IE.


    Could you try to refresh the browser cache?
    If the issue persist please share a screenshot and browser version so we can troubleshoot this issue further.

    Cheers!
    Vinay

    in reply to: Hide desktop menu in burguer icon #776571

    Hi,

    We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    As an alternate solution, you can use a hamburger menu plugin https://wordpress.org/plugins/hamburger-icon-menu-lite/

    Best regards,
    Vinay

    in reply to: Self hosted font for menu #776532

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Change top menu font-family #776531

    Hi,

    The menu links font family can be changed from Enfold > Advanced Styling > from the drop down list select Menu Links

    Best regards,
    Vinay

    in reply to: Enfold Shop – Uninstall Woo Commerce #776528

    Hi,

    Glad this is sorted! To know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Enfold Gym is not being responsive. #776527

    Hey frankiecol,

    We checked your site and it appears fine on my end. Please elaborate the issue you are having with the site.

    Best regards,
    Vinay

    in reply to: Bad Link #776522

    Hi,

    When you hover the website button it shows the below link

    http://www.roamfree.com/book/anchors-port-campbell-145386/%3Cspan%20id=%22ctl00_Content_grdAffiliateWebsites_ctl02_lblID%22%3E34058%3C/span%3E/

    If you observe carefully it has a span tag in the end which may have been copied by mistake. or there is a HTML tag which is not closed properly.

    Please use the correct URL and it should work fine for you.

    Best regards,
    Vinay

    in reply to: Show Number of Posts is being ignored #776520

    Hi,

    There is a chance that a database entry is corrupt. Please remove all post from Uncategorized and try again if the issue still persists.

    You can also try this plugin to optimize the database https://wordpress.org/plugins/wp-dbmanager/

    Best regards,
    Vinay

    Hey mcraig77,

    Were there any modifications added to the menu items? If so where can we see the modifications?

    Please post your login credentials so we can take a closer look at the backend settings.

    Best regards,
    Vinay

    in reply to: Masonry Gallery #776512

    Hey annameis,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Enfold – how to add phone number to header? #776511

    Hi,

    We appreciate your interest in learning, It is just one time you have to learn and then the next time when you try to do the same it will take you much less time. The best way to learn things on your own is to setup a staging site and import demo and check out the settings of the elements in the demo pages.

    Take a look at our demo overview http://kriesi.at/themes/enfold-overview/ and import the demo you like and edit the demo elements settings.

    Another little trick is to enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    This lets you view the shortcode for all the page elements which you can copy and paste it in different sections of your site to easily duplicate content.

    Let us know if you have more questions.

    Best regards,
    Vinay

    in reply to: Icon box: custom background color #776503

    Hi,

    You can do this 2 ways.

    1. As Rikard suggested just add the below code to Enfold > General Styling > Quick CSS

    Feel free to change the color value in the below code.

    .iconbox {
        background: red !important;
    }

    2. You need to modify some files and edit some code please extract the zip folder and check the readme file for instructions.

    Best regards,
    Vinay

    in reply to: Change text color of these tabs when selected #776501

    Hey mcraig77,

    The png images uploaded to the tab section is green in color please change the image set with a new color and re-upload them.

    To change the active tab title color Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top a.av-active-tab-title {
    color:gold!important;
    }
    

    Best regards,
    Vinay

    in reply to: Own custom font #776480

    Hi,

    Are all the font files uploaded to the child theme folder?

    If you are using any caching plugins please purge the cache from the plugin settings and deactivate the caching plugin for testing purpose and try again. Make sure to activate developer mode if you are using Cloudflare.

    If you still have any issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Self hosted font for menu #776342

    Hi,

    To add your own fonts please check this link https://kriesi.at/support/topic/own-custom-font/#post-733898

    Adding the font family to the “p” tag should work for menu items unless you have another font specified for it. In that case please add the below CSS

    .menu-item .avia-menu-text {
     font-family: 'YOUR-FONT-NAME'!important;
     font-size: 18px;
    }

    Best regards,
    Vinay

    in reply to: Menu and scroll down Arrow does not hit the target. #776331

    Hi,

    We tried to create a private test page without the header and checked for the issue. The page scrolls fine when the header is hidden.

    It may be something related to header height or margins.

    Please let us know if you know of any modifications made to the header and where can we access it?

    The username you provided does not have full admin rights i couldn’t access Appearance > Editor section. Please cchange the admin rights to view all options.

    Best regards,
    Vinay

    in reply to: Demo Import not working : URGENT #776306

    Hi,

    We tried to import the demo manually but strangely it failed to import the XML file.

    Also tried to create a new test admin and check for the issue but unfortunately, it does for all users.

    Defining a higher memory limit in WordPress and if possible increasing the memory on the hosting server should resolve this issue.

    To increase the WordPress memory limit please access wp-config.php file and add the below line

    define('WP_MEMORY_LIMIT', '256M');
    

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    Alternatively demo data can be imported using XML file from Admin > Tools > Import > WordPress
    Make sure to check the option “Download and import file attachments” while importing.

    Please note this will not import the theme settings you may need to set them up and upload if any images are missing from backend once the XML file is imported.

    Default demo

    Please give it a try and let us know.

    Best regards,
    Vinay

    in reply to: Show border around the images when hovering over #776254

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: License . switch website #776252

    Hi,

    Glad we could help! Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    Hi,

    I understand it can be a bit of back and forth scrolling while adding and editing long pages. We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Vinay

    in reply to: Alignment issue with tab section & fixed frame #776245

    Hey StuWeTueHo,

    Thank you for pointing this out to us. We will update our developer team.

    Thank you fro using Enfold :)

    Best regards,
    Vinay

    Hey dinovandoorn,

    The fullscreen slider is working as intended. If you are expecting the slider to re-size on the mobile screen and show the full image in the slides please use a Fullwidth Easy Slider.

    Best regards,
    Vinay

    in reply to: My Site Is Not Mobile Responsive #776204

    Hi,

    You are using a very old version of the theme. Please update the theme to the latest version from Enfold > Update Theme

    This will overwrite all old files and any bug that is in there should be fixed as well.

    Best regards,
    Vinay

    in reply to: Theme outdated #776200

    Hi,

    There is no option for us to send you the theme directly. We only sell it via ThemeForest and ThemeForest handles all sales for us. If you do not have a purchase code please do get in touch with ThemeForest and see if they can help you with your purchase code.

    I’m sorry to say that we won’t be able to help you with getting a new copy directly.

    Thank you for your understanding :)

    Best regards,
    Vinay

    Hi,

    To import shop page please do the following:

    1. Apart from your live site install WordPress on your localhost or on the hosting you have for testing purpose.

    2. Enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    This lets you view the shortcode for all the page elements.

    3. Import the demo you like on the testing site and copy the shortcode for the shop page and paste it into your site.

    Best regards,
    Vinay

Viewing 30 posts - 3,061 through 3,090 (of 10,428 total)