Tagged: #demo_import #enfold
April 7, 2017 at 3:13 am #773637
This is a kind of URGENT.
We have purchased a second license for the theme but the Demo import is not working.
Please suggest the best ASAP.
SincerelyApril 7, 2017 at 6:28 am #773695
First off, thank you for using our theme.
I need to check your dashboard and I know that you provided it on the private content, but I think that you forgot the website link to access it.
Now, before it’s important that you check two things:
1. Disable all the plugins and check if the import function is working.
2. Enable your WP_Debug following this article: https://codex.wordpress.org/WP_DEBUG and check if some issue is showed.
John TorvikApril 7, 2017 at 6:31 am #773696
Thanks for your response.
We re-installed WordPress all over again. For the time being We are using a Free theme. Site was completely Fresh during installation, so no plugins or others were there.
Site name is : http://jmjparts.com/
Do you need FTP ?
April 7, 2017 at 9:16 am #773782
- This reply was modified 3 years, 5 months ago by HickoryFlats.
FTP isn’t needed atm, can you tell us what demo are you trying to import? also the login details you gave doesn’t work, please check. We would like to import it for you, but would it be okay flush out any existing data?
NikkoApril 7, 2017 at 9:27 am #773792
Thanks for your response.
The Basic Enfold Theme is what we are trying to import.
This one – http://kriesi.at/themedemo/?theme=enfold-overview
OR this one will also do – http://kriesi.at/themedemo/?theme=enfold-overview
Yes, that might be wrong as we have re-installed WordPress.
I am giving it here again.
Yes, you can flush out data as there aren’t any serious things. If you wish you can keep the custom pages. Otherwise it’s ok.
Looking forward to it.
SincerelyApril 10, 2017 at 8:42 am #775320
Sorry for the late response, I could verify the issue but there’s no error in the console and it shows the importing was successful which is a bit weird, can you give us ftp access also? so we can check on this further.
NikkoApril 10, 2017 at 9:04 am #775325
Here you go.We need to re-update the Data and menu quickly as soon as you are done!.April 11, 2017 at 5:50 am #775791
Whatever you do, revert back to the old theme as it was cause we are working currently and it’s been showed to other people.
Don’t just keep it like a sample page view.
ThanksApril 11, 2017 at 9:03 pm #776306
We tried to import the demo manually but strangely it failed to import the XML file.
Also tried to create a new test admin and check for the issue but unfortunately, it does for all users.
Defining a higher memory limit in WordPress and if possible increasing the memory on the hosting server should resolve this issue.
To increase the WordPress memory limit please access wp-config.php file and add the below line
For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.
Alternatively demo data can be imported using XML file from Admin > Tools > Import > WordPress
Make sure to check the option “Download and import file attachments” while importing.
Please note this will not import the theme settings you may need to set them up and upload if any images are missing from backend once the XML file is imported.
Please give it a try and let us know.
VinayApril 18, 2017 at 4:13 am #779039
We have updated our Memory Limit from our Hosting Provider.
Can you guys look into it now? Kindly do not delete any other pages.
Look forward to hearing from you as it is a bit urgent!
SincerelyApril 18, 2017 at 7:14 am #779095
I`ve accessed your dashboard but we not allowed to access the Enfold Theme Options, just give us administrator permissions.
John TorvikApril 18, 2017 at 7:22 am #779101April 18, 2017 at 10:15 am #779153
I’ve checked out your site again and it seems it does have some problem with xml since it does produce errors like Vinay posted which seems to be related to server settings. I have been able to import by compressing xml files to .gz and set your site configurations. It should be good now, the pages you have before are untouched. Hope this is good. Let us know if you need more help.
NikkoApril 18, 2017 at 10:18 am #779154
Does it show up Demo pages properly? What server settings you think can cause this issue ?April 18, 2017 at 10:20 am #779156
Ya, it shows up perfectly now! Hope there won’t be any problems anymore. Kindly confirm.April 18, 2017 at 6:07 pm #779529
Glad to hear that :) I don’t think that you will have any problems since the demo pages are already imported but I think you would still have issues importing xml files (probably because of server settings) I just found out that you had similar issues with: https://wordpress.org/support/topic/failure-to-import-and-invalid-post-type-errors/
NikkoApril 20, 2017 at 3:19 am #780249
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