Page 996 – Support | Kriesi.at – Premium WordPress Themes

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February 5, 2018 at 1:33 pm in reply to: Position Title Bar below first element #907937

Victoria
Inactive Moderator

Hi Guenni007,

What do you mean it does not work as shortcode? The option to show title and breadcrumbs might be not set in theme options. Have you checked that?

Best regards,
Victoria

February 5, 2018 at 1:29 pm in reply to: Add second menu below main menu #907936

Victoria
Inactive Moderator

Hi onastvar,

Can you give us a link to that page with the slideshow?

Best regards,
Victoria

February 5, 2018 at 1:25 pm in reply to: Mega Menu work no more #907934

Victoria
Inactive Moderator

Hi Mike61,

Can you please increase these on your installation and try to change the menu.

php_value post_max_size 512M
php_value upload_max_filesize 512M

Sometimes low values do not allow the menu to save if there are many menu items.

Best regards,
Victoria

February 5, 2018 at 1:20 pm in reply to: Section Background Image not responsive #907930

Victoria
Inactive Moderator

Hi wdross,

Can you please attach a few screenshots of the issue?

Best regards,
Victoria

February 5, 2018 at 1:15 pm in reply to: Use custom icons #907927

Victoria
Inactive Moderator

Hi marquitoweb,

Do you have icons added to any page? Can you point us to that page?

Best regards,
Victoria

February 5, 2018 at 1:12 pm in reply to: Content Slider Question #907924

Victoria
Inactive Moderator

Hi Havi,

So how do you need to adjust them? Please disable caching and minification while we’re helping you.

Best regards,
Victoria

February 5, 2018 at 7:43 am in reply to: News Thumbnail in Sidebar bigger #907785

Victoria
Inactive Moderator

Hey sonderdesigner,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 5, 2018 at 7:29 am in reply to: How to change text color on search results page? #907779
Victoria
Inactive Moderator
Hi Kim,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #wrap_all .all_colors h2.post-title.entry-title {
    color: #455a64;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 5, 2018 at 7:21 am in reply to: Enfold 4.2.2 Video Issue – Mods Only Please #907776

Victoria
Inactive Moderator

Hi Rob,

No, no info on that yet.

Best regards,
Victoria

February 5, 2018 at 7:17 am in reply to: Js stops working #907775

Victoria
Inactive Moderator

Hi Havi,

Best regards,
Victoria

February 5, 2018 at 7:02 am in reply to: Perfect grid height #907768
Victoria
Inactive Moderator
Hi jjsabatino,

Ok, I was able to reproduce the issue.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-width: 1900px) {
  .av-masonry-entry.isotope-item .av-masonry-image-container img {
    width: 100%;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 5, 2018 at 6:49 am in reply to: Add a box around a specific menu item in top menu #907762
Victoria
Inactive Moderator
Hi catchbudapest,

That’s because you have white background on that page and your border is white.

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.single-post #avia-menu #menu-item-4885>a .avia-menu-text {
    border: 2px solid #666;
    padding: 0 5px;
    border-radius: 4px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 5, 2018 at 6:43 am in reply to: Masonry Gallery Links – Open new tab after Load More #907759

Victoria
Inactive Moderator

Hi fulleffect256,

Well it’s in /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php. You will need to copy this file to your child theme while preserving the folder structure.

If you need further assistance please let us know.
Best regards,
Victoria

February 5, 2018 at 6:38 am in reply to: Menu is over my logo #907757
Victoria
Inactive Moderator
Hi Roman,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 479px) {
  .av-language-switch-item  {
    display: none;
  }
  .responsive .logo img {
    width: 70%;
  }
  .responsive #top #wrap_all .container {
    width: 95%;
    max-width: 95%;
  }
  #header a.wpmenucart-contents.empty-wpmenucart-visible {
    width: 65px;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 5, 2018 at 6:31 am in reply to: Disable category "Uncategorized" in shop breadcrumb #907754

Victoria
Inactive Moderator

Hi Peter,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 5, 2018 at 6:28 am in reply to: WebP images and the lightbox #907750

Victoria
Inactive Moderator

Hi Julian,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 5, 2018 at 6:27 am in reply to: Logo size won't change in menu #907748
Victoria
Inactive Moderator
Hi Erin,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.logo img {
    width: 62%;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 5, 2018 at 6:20 am in reply to: Background video not playing on first time loading the page #907738

Victoria
Inactive Moderator

Hi gb_plugins1,

I just checked, the video took a second or two to start, but it’s playing.
Which browser are you using?
Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

February 5, 2018 at 6:17 am in reply to: Import parent theme on child theme #907735

Victoria
Inactive Moderator

Hi Luigi,

Great! Glad it’s finally working for you.

If you need further assistance please let us know.
Best regards,
Victoria

February 5, 2018 at 5:47 am in reply to: Logo Position Scrolled Bar #907721

Victoria
Inactive Moderator

Hi denisj77,

Seems to be working fine.

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

February 4, 2018 at 12:17 pm in reply to: Logo Position Scrolled Bar #907482
Victoria
Inactive Moderator
Hi denisj77,

Please, remove your code and add this
```
@media only screen and (max-width: 769px) {
  .html_header_top #top #header .logo {
    margin-top: 0px;
  }
   .html_header_top.html_header_transparency #header .logo {
    margin-top: -25px;
    margin-left: -10px; 
  }
}
```
If you need further assistance please let us know.
Best regards,
Victoria
February 4, 2018 at 12:12 pm in reply to: Perfect grid height #907481

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

February 4, 2018 at 12:10 pm in reply to: problem with header widget #907480

Victoria
Inactive Moderator

Hi Pas7o,

Best regards,
Victoria

February 4, 2018 at 12:05 pm in reply to: Copy right in footer #907478

Victoria
Inactive Moderator

Hi Ghallab,

Can you please post credentials again? The link above seems to have expired.

Best regards,
Victoria

February 4, 2018 at 12:04 pm in reply to: captcha result number overwrites questionmark #907476

Victoria
Inactive Moderator

Hey rixi,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 4, 2018 at 12:02 pm in reply to: textballoon when clicked on image stays when in lightbox #907473

Victoria
Inactive Moderator

Hi Els,

So do you want to hide them on mobile?

If yes, here is how to do it:
https://kriesi.at/support/topic/turn-off-icon-tooltip-in-mobile-view-on-smartphone-and-tablet-only/

If you need further assistance please let us know.
Best regards,
Victoria

February 4, 2018 at 11:52 am in reply to: Social Icons disappearing on a mobile display in top bar at the right #907466
Victoria
Inactive Moderator
Hi kazzijazz,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 990px) {
  .responsive.html_mobile_menu_tablet .phone-info {
    float: right;
    width: 50%;
    clear: none;
    text-align: center;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 4, 2018 at 11:48 am in reply to: Blog posts – change the big preview image to show top of image #907464

Victoria
Inactive Moderator

Hi OKEI,

It’s the cut image that is used.
Here is more on cropping thumbnails

Guide to Cropping Thumbnails in WordPress

How to Resize WordPress Thumbnails

If you need further assistance please let us know.
Best regards,
Victoria

February 4, 2018 at 11:42 am in reply to: Use custom icons #907460

Victoria
Inactive Moderator

Hi marquitoweb,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 4, 2018 at 11:39 am in reply to: When I click "update", I lose the content for my page #907456

Victoria
Inactive Moderator

Hi cobaltsapphire,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria
Author

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Viewing 30 posts - 29,851 through 29,880 (of 38,325 total)

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