Page 972 – Support | Kriesi.at – Premium WordPress Themes

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Posts
March 3, 2018 at 9:08 am in reply to: Importing of Democontant does not work #920698

Victoria
Inactive Moderator

Hi andreas10002000,

Can you share your FTP credentials, please?

Best regards,
Victoria

March 3, 2018 at 9:05 am in reply to: 404 Landing Page Issue #920695

Victoria
Inactive Moderator

Hi ShopFloorAutomations,

You need to be running at least php5.6.3 for the code to work properly. Please upgrade your php.

Best regards,
Victoria

March 3, 2018 at 9:01 am in reply to: Updated to 4.2.5 and now mobile menu and mobile header is gone with FVM Plugin #920693

Victoria
Inactive Moderator

Hey Rob,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

JavaScript is already minified in the theme and so processing it further will break things.

Best regards,
Victoria

March 3, 2018 at 8:52 am in reply to: SEO problem Shop page, with advanced layout builder enabled. #920688
Victoria
Inactive Moderator
Hi wzshop,

You can edit the snippet here (in private)

Can you switch to the default theme and check if the issue remains?

Best regards,
Victoria
- This reply was modified 7 years, 11 months ago by Victoria.
March 3, 2018 at 8:30 am in reply to: Slow loading connection error #920678

Victoria
Inactive Moderator

Hi Rob,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? So which version are you running now? Which version of php are you running?

Best regards,
Victoria

March 3, 2018 at 8:28 am in reply to: Burger menu/layer menu showing when going back #920677

Victoria
Inactive Moderator

Hi civilizedk,

I asked my colleagues to have another look at this issue. Thank you for bringing this up again.

Best regards,
Victoria

February 27, 2018 at 8:06 am in reply to: Masonry Grid element does not displaying all images (Safari) #918263

Victoria
Inactive Moderator

Hi Gerry,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 27, 2018 at 8:02 am in reply to: Get rid of icons #918261
Victoria
Inactive Moderator
Hey Micael,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .fullsize .template-blog .blog-meta {
  display: none;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 27, 2018 at 8:01 am in reply to: Hamburger Menu gone on mobile after Theme Update #918260
Victoria
Inactive Moderator
Hi DoorNo8,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 479px) {
  .responsive #top .av-main-nav .menu-item-avia-special {
    position: fixed;
    right: 60px;
  }
}
@media only screen and (min-width: 480px) and (max-width: 767px) {
  .responsive #top .av-main-nav .menu-item-avia-special {
    position: fixed;
    right: 30px;
    display: block;
  }
  .menu-item {
    display: none;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 27, 2018 at 7:55 am in reply to: Sticky Header On Mobile #918255

Victoria
Inactive Moderator

Hi longhi118,

Looks fine on my end. Did the code above help you?

@Verdaccio Thank you for sharing! :)

Best regards,
Victoria

February 27, 2018 at 7:52 am in reply to: 2 websites – 2 licens – 2 different backends #918254

Victoria
Inactive Moderator

Hi larslevin,

Here is a thread for you to consider
https://kriesi.at/support/topic/theme-update-issue-error-with-the-update-to-4-2-4-the-headline-rotator-stops/

If you need further assistance please let us know.
Best regards,
Victoria

February 27, 2018 at 7:49 am in reply to: Nach Update auf 4.2.4 ist die Videoanzeige mal wieder defekt. #918253

Victoria
Inactive Moderator

Hi softclean,

Thank you for sharing!

@roeschke Have you tried the solution above?

If you need further assistance please let us know.
Best regards,
Victoria

February 27, 2018 at 7:47 am in reply to: Issues after theme update #918251

Victoria
Inactive Moderator

Hi bakbek,

Can you please be more specific? Which columns on which pages? Could you please attach some screenshots of the issue?

Best regards,
Victoria

February 27, 2018 at 7:46 am in reply to: Grid layout #918250

Victoria
Inactive Moderator

Hi brunolabi,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 27, 2018 at 7:45 am in reply to: Widget & Styling problem #918249
Victoria
Inactive Moderator
Hi wbitsolutions,

Thank you.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.rtl div.flex_column {
    padding: 20px 40px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 27, 2018 at 7:18 am in reply to: Layer Slider not loading on mobiles #918240

Victoria
Inactive Moderator

Hi cipriana,

I understand, I’ll ask my colleagues to have a look.

Best regards,
Victoria

February 27, 2018 at 7:17 am in reply to: Layer Slider server error #918238

Victoria
Inactive Moderator

Hi Steamed,

The error log is empty in cPanel and I could not find the log in the FTP.
Can you please enable debug into a log file and try using the Layer Slider again and maybe the error will be recorded.
Here is how to it

Debugging WordPress: How to Use WP_DEBUG

If you need further assistance please let us know.
Best regards,
Victoria

February 27, 2018 at 7:06 am in reply to: Enfold contact form not working – (CF 7 works) #918235

Victoria
Inactive Moderator

Hi Patrick,

The use of any SMPT plugin is highly recommended. Let us know how it worked out.

Best regards,
Victoria

February 27, 2018 at 7:05 am in reply to: Frontpage design is broken #918233

Victoria
Inactive Moderator

Hi jalmz,

Glad you got it working for you! Can you share what the issue was for the future users to see? :)

If you need further assistance please let us know.

Best regards,
Victoria

February 27, 2018 at 7:04 am in reply to: What does “-flextable" mean? #918232

Victoria
Inactive Moderator

Hey dirtdiggr,

Could you please give us a link to your website, we need more context to be able to help you? This could be an error, because a class name cannot start with “-“. Where is it happening?

Best regards,
Victoria

February 27, 2018 at 7:02 am in reply to: Full Width Easy Slider Caption Positioning #918231
Victoria
Inactive Moderator
Hey Ivana,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia_transform .av_slideshow_full.avia-fade-slider .active-slide .avia-caption-content
 {
  width: 70%;
  margin: 0 auto;
}
.avia_transform .av_slideshow_full .avia-caption-title {
  width: 50%;
  margin: 0 auto;
}

@media only screen and (min-width: 768px)  and (max-width: 1024px){
  .avia_transform .av_slideshow_full.avia-fade-slider .active-slide .avia-caption-content
   {
    width: 100%;
    margin: 0 auto;
  }
  .avia_transform .av_slideshow_full .avia-caption-title {
    width: 90%;
    margin: 0 auto;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 27, 2018 at 6:56 am in reply to: Redbubble Link #918227

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

February 27, 2018 at 6:46 am in reply to: Frontpage design is broken #918221

Victoria
Inactive Moderator

Hi jalmz,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

February 27, 2018 at 6:45 am in reply to: social media icons to be larger #918220

Victoria
Inactive Moderator

Hi laflacker,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

February 27, 2018 at 6:44 am in reply to: Latest theme update – Color Section – background video fails #918219

Victoria
Inactive Moderator

Hi kpenner36,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

February 27, 2018 at 6:43 am in reply to: Customize Category pages #918214
Victoria
Inactive Moderator
Hi iveyeng,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top.archive.category .fullsize .template-blog .blog-meta {
    float: left;
    margin: 0;
    display: block;
    position: relative;
    width: 180px;
    height: 180px;
}
#top.archive.category  .fullsize .template-blog .post .entry-content-wrapper > * {
    max-width: 52em;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 27, 2018 at 6:36 am in reply to: Spaces between buttons in Mobile Menu #918209

Victoria
Inactive Moderator

Hi Verdaccio,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

February 27, 2018 at 6:35 am in reply to: Subnav menu font sizes in css #918208

Victoria
Inactive Moderator

Hi tonyshanks,

To have the submenu lighter you need to add the Open Sans 200 or 300 to the fonts.
Here is how to do it

Register Additional Google Fonts for Theme Options

and then you will be able to make it lighter via css.
Or you can choose a different font in theme options that already has a slim version.

Best regards,
Victoria

February 27, 2018 at 6:31 am in reply to: Widgets have disappeared but they are still showing as live. #918205

Victoria
Inactive Moderator

Hi Pam,

Here are some threads to consider:
https://wordpress.org/support/topic-tag/widgets-not-working/
https://wordpress.org/support/topic/text-widget-not-working-after-wp-4-8-update/

If you need further assistance please let us know.
Best regards,
Victoria

February 27, 2018 at 6:27 am in reply to: White text on hover for masonry #918203

Victoria
Inactive Moderator

Hi extraeyes,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria
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