Tagged: Headline Rotator
February 22, 2018 at 9:49 am #915939
I checked it on several websites. And when I restored a backup to 4.2.3 the “Headline Rotator” worked again. Tested on Chrome and Edge
I do not have a caching plugin – I disabled all plugins – and even tetsed the Headline Rotator on different Enfold installs at different hosters… same issue everywhereFebruary 22, 2018 at 1:50 pm #916042
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaFebruary 22, 2018 at 2:56 pm #916113
i can not confirm to that behavior : https://webers-testseite.de/cynthia/headline-rotator/. even with new lines / fading / bottom to top / etc.
Firefox / Safari / Chrome on OSXFebruary 22, 2018 at 3:55 pm #916144February 22, 2018 at 4:19 pm #916157
Could you please post FTP logins here privately as well if you do not mind? :)
YigitFebruary 22, 2018 at 9:28 pm #916348February 22, 2018 at 11:22 pm #916396
Thanks! Could you also switch the user role of WP account you created for us to “administrator” please? :)
February 23, 2018 at 12:04 am #916423
- This reply was modified 2 years, 3 months ago by Yigit.
The file in question is: https://www.consul-tim.be/wp-content/uploads/dynamic_avia/avia-footer-scripts-51bd723933befe683d1d5abe554ef146.js?ver=4.9.4
I double checked it an even if I create a new js and css file by hand the css file is accessible and the js is not:
So since the account you created for us does not (yet) have access to the full administration panel, especially to plugins, I would recommend to disable any security plugins to check if that solves the issue. Of course this is only a temporary solution, but if this is indeed the source of the problem we know which plugin is causing the issue and will be able to test with a similar setup and try to find a workaround ;)
KriesiFebruary 23, 2018 at 12:31 am #916439
Small update: I found a workaround and already applied it to your server. the theme should work fine now, however, as long as the JS file can not be loaded the theme will fallback on not generating an improved version of those files, so you loose a little bit of optimisation.February 23, 2018 at 10:00 am #916566February 23, 2018 at 3:00 pm #916721
Glad Kriesi could help :)
Patch will be included in upcoming version of Enfold which is planned to be released in the first week of March.
We noted your request and will share it with Kriesi and our devs. If you have any other questions or need further assistance please let us know! :)
YigitFebruary 23, 2018 at 3:24 pm #916734February 23, 2018 at 4:09 pm #916750
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)
The topic ‘Theme Update issue/error – with the update to 4.2.4 the "Headline Rotator" stops’ is closed to new replies.